Lone Star Cab

Absolutely terrible. Made a reservation 4 days in advance for 2:00pm, waited for a entire hour. Every time I called they insisted the cab was on their way and should only be 5 more minutes. After an hour I was nervous I would be missing my flight. The lady said they should have gotten me, and put my request in for any available cab to pick me up («no more than 15 minutes») Still no ride. Called another company and got a cab within 1 minute. Never got a call, so I am assuming they just never showed up to pick me up. If I could give 0 stars I would.

Serves me right for relying on this cab service inspite of all the reviews. NO KIDDING. I called last night to make sure I was in their system for a cab to the airport at 5:15 am. Called them at 5:10 to make sure someone had be dispatched. Long story short, several phone calls back and forth later the lady on the phone was unable to get anyone to pick up this route (we don’t live in the boonies). This must be a joke. How is this a cab service for a city like Austin? Had to cancel the cab and get someone to drive me.
Don’t make the same mistake I did folks.

I scheduled a pickup with this company, and not only did they no-​show, they continued to tell me the driver was a couple minutes away each time I called in to ask where he was, which kept me from calling another cab service until it was too late, and resulted in a missed flight and missed graduation ceremony.
This company is not just unreliable, but they’re unscrupulous, and I’m on a mission to make sure they’re held accountable for what they cost me today.

It’s been 1 hour and a taxi has not even been dispatched to my location yet… When I called for an update the lady just said «I’ll keep working on it» no apology no sympathy… I’m going to be so late for work… This is unreal.

Last night, I rode in a cab that almost hit another car, gunned it to 30 – 40 miles per hour just to hit the breaks after 2 seconds of quick acceleration. He dropped us off halfway in the entrance of the parking lot and halfway stopped in South Congress traffic. He ran the meter up by telling us that his card reader didn’t work while trying to get a cash payment out of us. Miraculously, he pressed a button, after an extra $ 1.50, and the card reader worked. $ 10+ for a ride that used to be $ 5.

If you need to be anywhere in any reasonable amount of time. Don’t use this service. They finally showed up after I called for a cab. But at that point I had already decided to walk (over an hour later). I saw plenty of lone star cabs a mile away at my destination just chilling, waiting for someone to jump in. Pretty much all cabs suck in Austin. You are better off raising a horse down here and then using it for transportation. As that process would be faster and more reliable than the taxi cabs in this town. Hopefully Über or Lyft are allowed to operate again so that we can just be done with this system once and for all.

Booked online. The cabbie called, and was out front 7 minutes prior to the requested pickup time. I told him I wouldn’t be ready until the time I had booked for, and he told me he would be canceling my ride because it was a busy night, and I could call to rebook if I wanted. I texted the number on the website with my issue and address and it just auto-​replies to only send your address for a pickup. Nope.

We got a Lone Star Cab from the que at the airport Sunday. The driver (a woman) got out and opened the trunk then watched me load our bags with no offer to help. When I tried to talk with her I could tell she spoke very little english. When we told her our destination she handed her phone to us to type in the address to the navigation app. Her driving was erratic and dangerous for a wet and dark night. After leaving the airport we noticed that the headlights were not working very well. A one point she got out and started banging on the lights somehow thinking that would fix them. After a scary drive we finally got home. She sat in the car as we hauled our luggage out making no effort to help or say thank you. Terrible experience. On top of is all the fare was double the cost of the Über we took to the airport the week before.

Absolutely the worst company on planet earth I take that back it’s not actually a company sounds like a basement hack job. There call center staff on top of being completely incompetent happens to be rude and you wonder why über/​Lyft is pushing these taxi companies out of Austin I’ll be glad when they’re all gone and we can just use Über I would actually give them a lower star if I could have but I had to do something just to get this review on here the staff hung up in my face several times I couldn’t even cancel my cab because they were over talking me and actually yelling at me I couldn’t even tell them they have the wrong phone number is why they couldn’t reach me because the incompetent staff took down the wrong information and have the cab looking for me in the wrong places and then have the audacity to scream at me and tell me I’m not answering my phone this should not be allowed to continue in the city of Austin I will never use a taxi cab service in the city again unless it’s Über or Lyft or some s*** like that

Do not use Lone Star Cab! I left my phone in the cab last night and the cab driver, instead of turning the phone into the company’s lost and found, proceeded to bribe me to get it back. He asked me to meet him at the Omni Hotel downtown to retrieve it. He wanted me to pay for a fare from the airport to the hotel to get it back. He clearly picked up a paying passenger from the airport and dropped them off at the hotel, and wanted me to pay him too. I refused, told him I was going to report him to the police, then I tried to grab my phone from his hands. He pulled my phone away, and I just started yelling to get attention from hotel guests and he finally dropped my phone. Unbelievable!

I was worried when I saw all the bad reviews. My experience was very good. The driver was only slightly early. He was courteous and when we arrived at my destination, the building didn’t look open. He left the car, stopping the meter, to make sure I could get in before dropping me off.

Horrible service. Left my handbag in taxi and realized it as I approached my door and ran after him. I called the company immediately and had them reach him while I was on the phone. He insisted on turning it back to «base» where it was in lost and found out in public. Long story short, money, credit card and jewelry were taken. I called after realizing that not only cash was taken but credit card and the jewelry was as well and the lady on the phone said well, it says not responsible for lost or stolen goods. I said this is a different situation etc… I said I suppose I’ll just make a police report and her response was «do what you have to do». DO NOT get in one of these taxis. Über was down that’s why I had to.

Scheduled a 5:15am airport pickup. Cab arrived early, apparently, because when I got out of the shower I had a phone message from dispatch at 5:07 saying that since they couldn’t reach me they sent the cab away. When I called (at 5:13) they confirmed that my reservation was in 2 minutes and then told me «that’s why we tell you to answer your phone.» No cab.
Forgot to mention that I booked online. That’s because I booked the previous trip by phone and they completely lost the reservation and when I called they said «next time book online and you’ll never have a problem.» No cab that time either.
Your call but I’m not dumb enough to do this again.

They are horrible… try somebody else… you will eventually when Lone Star doesn’t show up.

Called a cab for one of our bar guests, and it took an hour and a half to arrive. The dispatcher had given the wrong address to the driver. Get an Über instead.

Worst cab company ever. I travel weekly across the country and cab it every where I go and have never experienced such horrible service. Once I sat in the cab and gave my destination the cab driver started ranting about how he had been waiting three hours for a fare and asked for me to find the free hotel shuttle, when I informed him that I had tried and it was no longer running he was so mad and started raising his voice in a very rude and unprofessional manner about how I would be charged extra. I will never use them again!

Useless. I’d give 0 stars if I could. Ordered a cab for 4.30am to go to the airport.
Called at 4.40 to see where they were.
Was put on hold whilst they contacted the driver then they cut me off at 4.45.
No cab! Long live Über

I can appreciate grumpy ppl but for ths right reasons. The driver wanted me to be his gps! then i said no and got yelled at. do you know where you are going he shouted. then said he didnt know to use a gps! loser. next time i am going yellow, thanx;) and they only accept cash despite the card reader. really?!

Update:
I don’t know why companies like Über and Lyft are such an issue with the city when cab companies can’t even act right.
I got in a cab BY MYSELF at the W and when I hopped in, it was an automatic two dollar charge ON TOP OF the starting fare of 2.50. Nowhere in the cab does it say that even when you get in the cab, there’s an extra fee. This feels like such a rip off I can’t even begin to describe how I’m feeling about hopping in this cab. Don’t trust any cab in this city, they are not at all concerned about how they treat their customers because they have some kind of control over city officials. Let’s all try and make a change, the city won’t do it for us.

A lone star for Lone Star. They have dreadful service and they’re a complete mess. I reserved a car two days in advance for a pickup to the airport. I booked the ride online, since, you know, they offer it… except, I came to find out that apparently that doesn’t matter. The 8:30am pickup I had for my 10:10am flight in Austin would put me in perfect standing, only being a 15min ride away.
8:30am came and went, I probably called and spoke to the same woman about 12 times (not an exaggeration) asking where my driver was. «On the way» is the most BS answer if the dude isn’t actually there.
Since this was during SXSW, my alternatives were slim to none. At this point, it’s 9:10am and I’m in jeopardy of missing my flight. A yellow cab in shining armor came to my rescue after I had to walk toward a more main street to find one that was available.
Cliff’s Notes: Eff these guys, they’re awful. They told me that booking online (even when I got an email confirmation and everything) doesn’t go through their system. What?! It’s 2014, sync that ish up.