Logic Approach

Got a computer virus, took it into Logic Approach and they got Windows 7 reinstalled the same day, that was great service. I’ve been using the computer for several months since and had been increasingly bothered by the touch pad sensitivity. This may have had something to do with the reinstall, maybe a missing driver, wasn’t sure. I called today to ask for help, I spoke to Luis, I explained the situation. He looked up the model of computer and found a utility that he thought might work, emailed it to me in about two seconds, I installed it in about 30 seconds while he waited, restarted the computer and the utility worked. I can actually type this review without my cursor skipping across the screen every 10 characters. Thank you Luis and Logic Approach, you’ve help me avoid having to be admitted into an insane asylum.

At one time, long ago, Logic Approach was the only place I shopped for parts, as I will go out of my way and knowingly pay extra at locally-​owned businesses. There’s just so far you can go, though. Every employee I’ve interacted with in the last 5 years has been indifferent at best. I went in when they were still on Lamar, about a year ago, needing a new dc jack on a laptop motherboard. I walked in and two employees were talking, I waited, they continued to talk, about nothing remotely work-​related, and finally they paused and looked in my direction. No greeting, no «can we help you». I finally asked if they could put a new dc jack on my motherboard, and as one of them shook his head the other just said «200 bucks». ??? I pointed out last was a little pricey for soldering on a 15 dollar jack, and all he had to say was «Go somewhere else, then.» Wow. Then just last week I needed a specific replacement fan, so just out of habit I called them. I said I needed a replacement fan, and read him the model number, and he asked me what size it was, I told him, and he said «Yeah, I got that.» I went to get it, it didn’t look like the right one, so I asked what the return policy was if it didn’t fit and he said 30 days and a 20% restocking fee, but he was sure it would fit. I bought it and now it’s not even CLOSE to the right size and the plug is nothing like the plug on the old one. This idiot just heard «I need a replacement fan, blah-​blah-​blah 3 ½ inches» and he just sold me a generic fan having nothing to do with what I needed. I will never, never, EVER patronize them and I strongly recommend you do not either. Fortunately they’ve now moved to a very hard-​to-​find location, probably because they getting tired of having to deal with all those irritating customers.

This place totally sucks in terms of both service and the computers they sell. I bought a laptop, told them the hard drive was making a lot of noise, and they told me not to worry about it and that was normal. Well, 4 weeks later it got a blue screen and the hard drive was trash. They had a 30 day warranty so refused to give me a new one. I bought another hard drive from them, and it crashed 3 weeks later. I lost the receipt and they wanted $ 75 to retrieve the recipt from their system which they could do in 30 seconds. This was MORE than a new hard drive. I finally traded in the computer for half the price I paid them for it just so I could get something that might work. They are rude, unhelful, and I will never go there again. I found another smaller one man shop called Computer Medic, he is everything Logic Approach is not. They have two stores with different names. They have posted identical glowing reviews on both sites tryin to clean up their horrible reputation

I’m a Mac guy and everything I know about PCs I learned from Logic Approach. Not to say that that’s a lot, but considering it’s my wife who uses the PC and she wanted to go to Fry’s, I’m really glad I gave Logic Approach a chance.
Our old PC’s motherboard was fried but the $ 50 «exam» fee applied toward a purchasing a refurbished Dell. So for $ 100 more they salvaged the perfectly good hard drive from the old computer and built us a system that’s well good enough for the web, ITunes and streaming Netflix movies. Should have insisted on a CDR drive, but I’ll hit them up for networking advice next so I can do it on my machine of choice.
Be humble, they’ll help.

These guys have consistently let me down. I live 2 blocks away and have frequently demand for parts as I own a kiosk company. I went there in a hurry the other day and bought a used 17″ flat panel for $ 129 because I didn’t have time to wait on a new one I could purchase online for $ 95 (no tax). I went to replace the monitor in question and it was suddenly working again. I went to return the one I just bought and they charged me a 20% restocking fee, for used gear, after holding it for 1 hour. I told them if they did, I would never shop there again and they said OK. Now you have it, I will never shop there again… I don’t recommend anyone else do so either. Discount Electronics on Anderson is much better.
online beats them both in price (with new, not used gear) if you can wait for delivery.

Decent, if somewhat elitist, service if you know what you’re looking for. However, considering that they advertise as having low prices, their prices aren’t very good, and they charge a 20% «restocking fee» for returns (even if it’s unopened).
Check online (
, for one) before you buy anything from them. I spent $ 129 on a hard drive that I found online a day later for $ 79. If you have to buy locally, I’d try Best Byte up on North Lamar. They’re cheaper and nerdier (in a good way, mostly).

Bad business.
I bought a laptop from them and after a while a had them put some extra memory in. They put the wrong kind of memory in and fried the motherboard. I had them replace the motherboard for like 200 bucks (I was dumb and should have gone someplace else). The computer died within 2 weeks. They refused to replace it or fix it.
They were pretty dickish about the whole thing too. Especially the owner.
Since then I have heard numerous horror stories about them and their bad products from other people who have been burned. I would go to Discount Electronics instead, or Laboratory Computers.

«Step away from the Office Depot. I repeat, step away from the Office Depot.»
The computer police wold like to warn you that you may be paying too much for your computer equipment if you are shopping at computer megastores.
Logic Approach offers many used and refurbished products for a fraction of what you would pay elsewhere. They also have some new items as well. If you are looking for something specific, I would recommend seeing if these guys have it before plunking down twice as much cash.