Jessie McConchie – State Farm Insurance Agent

I just wanted to say thank you thank you thank you to the staff at the S. Lamar office! The customer service goes far beyond what I ever expected and I cannot be more grateful that I made the switch. Not only did I get an amazing rate, but also had everything explained to me so I knew exactly what I was getting into. Trey was so helpful and really went above and beyond to make sure that I understood everything. The only question I have now is why it took me so long to dump my old insurance company!

Life, home, auto and bank I feel blessed to be a part of the Jessie McConchie State Farm family! Love Jessie and her whole staff. Professional, knowledgeable and there to help. Always a pleasant experience when dealing with her offices. From day one they were there listening and concerned about my what’s important to me instead of trying to sell me something I don’t need.

When I lived in another city, I joined up with State Farm, understanding that their rates were higher than some but that came with an agent and good, personalized service that helped you through any claims. When I moved here, I switched my agent to Jessie, since she was nearby. Within a year, my wife was in a single-​car accident. Since we had full collision insurance, I assumed the coverage would be straight-​forward. Was I wrong! Jessie seemed to be working, through the whole process, to release as little insurance money as possible, from picking a body shop inappropriate for our car to approving half-​measures and incomplete repairs. Not only was the service inadequate, her attitude and communication were condescending and unprofessional. Finally, with a lot of work on my part and going around Ms. McConchie, we got the car fixed correctly. As soon as it was done, I switched insurance companies immediately and have been very pleased with the results. State Farm insurance is only as good as the agent you have. And with Jessie McConchie, that’s not great.

I’ve been with them since the beginning of the year. From the initial phone call, her staff has always been ready, willing and able to help… and they have great rates. I highly recommend this insurance office.

I have been with this insurance agency for over a year now. The customer service I get from the entire staff is always above and beyond. Today I stopped in to make a payment after a rotten day. JOHNNY MORENO’s quick wit and stellar attitude quickly turned my frown around. A++ to these hard working folks who remember that the details matter and smile goes a long way. Y’all rock! Thanks :)

I just want to say thank you ya’ll so much! Brandy did an amazing job! One for the record books. I know now what it really means to have State Farm Insurance. I’ve never had another company. I was worried. Once again thanks for the hard work and for taking the time to care about my situation! :) I am glad again to be a State Farm customer!

I have had nothing but perfect service from Jessie and her staff. Fast, efficient and extremely helpful!

Absolutely horrible customer service. Jessie McConchie yells at her clients and treats them like crap. AVOID at all costs. 5 ½ years as a loyal customer and we got treated like criminals. Horrendous. We’ve since taken our business to USAA and could not be happier.