Krystal Shaw – Roots Real Estate

When it comes to realtors, Krystal is the cream of the crop! She helped us find the perfect home at the right price in a neighborhood that we love (Cherrywood).
Krystal took us to see a range of different properties and listened to what we said — and didn’t say — about the house we were looking for. She quickly understood what we wanted and went to work finding options. She also did a great job setting our expectations for what the buying process would be like. Buying property in Austin these days means that both the realtor and the client need to respond quickly. Krystal had everything set so we were able to jump on a hot listing.
The day our house was listed, Krystal met us at the house and helped us put together a competitive offer that same night. After a couple of days, we learned that multiple offers had been made on the house, but in the end, the seller selected our offer over all the others. There is no doubt that Krystal’s expertise, determination, and superb communication helped us seal the deal. Once we got into the negotiations, Krystal went above and beyond to help get the best value from appraisers. They had initially undervalued the house, but she brought several things to their attention and got the number to where we needed it to be.
Krystal’s great! You should definitely use her when buying or selling a house in the Austin area.

Krystal is great! I can’t recommend her highly enough. I was a first-​time home buyer, and Krystal made me feel comfortable and confident with the entire process. She’s super responsive, extremely dedicated, and always available to answer any questions. I never doubted I was in good hands with her, and now I have a home I absolutely love!
Krystal offered to meet with me before I even got serious about my search. She walked me through the home-​buying process, and at no point did I feel pressured at all. She set up a custom search that was emailed to me each day so I could get a feel for the market and what I might be interested in.
Once I got serious about the search, Krystal was invaluable. She’s a native Austinite, and really knows the market. When I found a property I loved, she was able to negotiate a great price. Throughout the entire closing process, Krystal was invaluable. She coordinated logistics, was very clear about what I needed to provide and when, and answered all of my many questions right away. I’ve heard closing can be really stressful, but with Krystal the entire process was smooth and easy.
One of my favorite parts about working with Krystal is that Roots Real Estate donates a portion of their commission to the local nonprofit of your choice! I love that they really care about their community. And I loved that Krystal seemed just as excited about my new home as I was! I highly recommend Krystal and Roots — you’ll be in great hands.

Krystal just helped us with a home purchase and she was beyond great. She did an excellent job of managing the logistics of the transaction while at the same time having an overall sense of then type of house we were looking for. She was very personable and organized during the whole process. We would recommend her to anyone interested in buying a house.

Krystal Shaw is awesome. She recently assisted us in an Austin home search, and was a great agent. She was dedicated, always responsive, insightful, and we loved working with her. I would recommend her to anyone, especially in the current market.
Our home search was fairly involved – not going to lie, having bought a home once before, we were being pretty picky. We visited many homes with Krystal before we found the right one. There was never any pressure from Krystal to put an offer on a house before we were ready.
Krystal helped set up a custom search with Roots Real Estate’s web site software so that we could pinpoint the areas of town we wanted to look in, and include our parameters for house size, features, and price. This was a great tool that helped us focus our search. As we continued, Krystal helped us tweak the search to reflect what we realized we were looking for.
When time came for an offer, Krystal helped us negotiate a good price on the home we bought. I don’t think we could have gotten the sellers any lower than we did. Krystal also coordinated inspectors, did plenty of extra legwork, and put us in contact with a great (and cheap) contractor for a repair that was needed.
Krystal helped us navigate the current insanely hot seller’s market here in Austin, and did an all-​around great job. Two thumbs up!

Krystal is, in a word, fantastic.
I met Krystal through my primary real estate agent, who fell ill a couple of weeks before I was set to close on my house (a new construction), and referred me to her. Krystal willingly took over and accompanied me at the initial walk through and the final walk through. Krystal’s keen eye and attention to detail impressed me. She clearly knew what to look for, and made sure that every issue she had flagged was taken care of by the builder. She even took images and videos of all the problem areas to ensure that nothing was missed. She e-​mailed me several times to ask if I had any questions or concerns, and answered promptly and in detail each of my many questions.
Her friendly demeanor too, I think, is worth noting. As a first time home buyer, I was somewhat stressed and inundated with information that I did not fully comprehend. Krystal’s valuable insights, which she always imparted with a smile, helped put me at ease.
All in all, I was fully satisfied with the work that Krystal did, and if you retain her as your agent, you will likely say the same.

I was a first time homebuyer, and I can’t imagine the whole process going any smoother than it did with Krystal. She took the time to meet with me before I even looked at a property to walk me through the process and what to expect. I felt educated and in-​control of finding the perfect property, and never felt rushed or stupid for asking too many questions.
When it came time to look at properties, Krystal offered to pre-​screen homes so I won’t have to leave my busy day at work to try and catch a peak at the perfect place. With the market like it is, I found this offer invaluable!
When I started making offers, and things started to feel stressful for me, Krystal was always on top of things. She would send clear, bulleted emails of the items I needed to prepare, set up calendar reminders and was really timely in response through both email and cell.
I still contact Krystal from time to time to get recommendations for vendors now that I am having fun adding to and updating my new home. Hearing other friends’ experiences, I really feel like Krystal was the real-​estate unicorn I was looking for!

My wife found roots real estate during a random search. We got in touch with krystal and wendi and had our first meeting at a Starbucks around 5 weeks ago and we are closing on our first home tomorrow. krystal was instrumental in keeping us abreast of all available listings and even took the time out to go show us around 6 properties the first week of looking .She took the time out to answer all our questions and made sure that we looked at listings which would not burn our budget up .
Once we found a house, krystal made about 6 trips to the house to help us gain access to the property in order for us to get contractors in for all the remodeling we wanted to pursue .This helped greatly to solidify our decision .
It was a breath of fresh air to have a realtor who worked with us more like a friend than just a business relation.
We would recommend roots to anyone in a heartbeat!

We chose Krystal to sell our Crestview house & shepherd us to a smooth closing. She was absolutely the right choice. Krystal was just the kind of calm, professional, resourceful, responsive, wise & patient presence that we wanted advising us & acting on our behalf. She negotiates well & has excellent instincts about how to maximize return while pivoting around potential hangups to getting the deal done. Our house sold for above asking & closed within 30 days and Krystal did a fantastic job of navigating the inevitable speed bumps that could have gotten the transaction off track. All that AND… we love Roots’ values around donating a portion of their commission to a charity of our choosing. It was sad to leave Austin, but having Roots make a donation to a local nonprofit that means so much to us was the perfect bookend to an excellent real estate experience. We’d recommend Krystal without reservation!

Krystal is terrific! She is super responsive, friendly and accomodating. She came to my office when I couldn’t get away and met me mid-​town for needed business exchanges when I could barely get away! We are so happy in our lovely new home in Shady Hollow and are grateful to Krystal for all of her hard work on our behalf!