Kaplan Test Prep

Full disclosure: I did not take a class with Kaplan. I signed up for a class, which they canceled before it began. That sounds bad, but they called and emailed me, offered a full refund, and allowed me to keep the materials for the class at no cost. Good customer service is not just about making no mistakes – it’s also about knowing how to handle problems when they (eventually) happen. I can appreciate that Kaplan did a good job with an unpleasant situation.

I have to admit, until about an hour ago, I was not a fan of Kaplan. While I have had great teachers, I was dealing with a difficult situation and was getting increasingly frustrated. However, I just spoke with someone in customer service that was great! I think it’s pretty rare to have someone in customer service actually listen to your concerns, and not just say the lines they are given to say, but this woman truly listened to my issues and worked hard to resolve them! While the conclusion we came to wasn’t exactly what I originally wanted, it was a great compromise that she worked hard to find.

They called and canceled the class 3 days before it was to start.
This is ridiculous!
What a joke, offered an online class instead of the classroom, for the same price!
These guys are a joke.
Do not use the SAT prep with these guys, a bunch of con artists!

Kaplan is where you want to do your test prep. The teachers are topnotch and the office staff is friendly and helpful.
They have a complete satisfaction AND money back guarantee! Why prep anywhere else when your class is taught by brilliant people and is RISK-​FREE!?!