Jiffy Lube

While this is not a review on a most recent occasion (although it is safe to say I have never returned to a Jiffy Lube since,) I feel that coming back to post this will hopefully help people make the same decision. Point in case, this entire chain needs to be closed. I brought my 2006 Celica GT for a simple oil change, and while I didn’t have any qualms with the wait time, I cannot believe what happened when I came back to pick up my vehicle. When I got in and started the ignition, it sputtered and died. Tried to start it again, and got it going. Pulled out of the lot, only for the car to die on me in the middle of William Cannon (going 40mph, mind you.) Got it started again, only for it to die before even getting to a stoplight. By now I’m thinking «oh hell no.» Managed to turn around and get it back to Jiffy Lube, only to be told «oh yeah it was doing that when you brought it in.» I stared at him dumbfounded, and god I wish I had taken his name down. He was trying to tell me, my 2006 Celica with less than 50,000 miles on it (yes, can you believe it? This car was very well treated) was suddenly dying in the middle of driving it (on a full tank)… and I wasn’t informed of this upon pick-​up? I made him open the hood and sure enough, his techs had left the battery connector loose. Suddenly his blatant lie to my face about my car «already having a problem» was thrown out the window and a brief apology was given before he left. Their negligence could have seriously put me in a car wreck, had traffic not been unusually light at that moment. To this day I cannot believe he had the gall.

About a week after getting my oil changed here my skid plate nearly came off while driving through town. It started dragging on the ground from the one screw they left on it! If I was more religious, I probably would have heard all the prayers they said hoping it would stay on until they could get my money again next time! After this happened I remembered the technician hesitantly telling me that «some screws got lost» between that day and «the last time you were here.» I know for a fact he said this to deflect any responsibility from his team losing the screws. It’s funny how that happens when all you have to do is remove the screws and put them back where they belong. I do it all the time on my own and I don’t over charge myself for sub par oil; and in this case, extremely disappointing service! The only reason I have to suffer with going to a place like this is because I know my apartment complex wouldn’t appreciate me changing my oil in the parking lot… it’s called being courteous, and it’s something jiffy lube could definitely take a note on!
Needless to say, I will never go back to this location, nor will I ever trust another location with the simple task of changing my oil and putting the screws back where they belong!!! I shutter to think how much worse this could have been, or how many other corners they cut doing other types of services on other cars.
After looking at the plate I also noticed they had tried to pry off a piece to access the oil filter, but it obviously didn’t come off, and now what used to be flat is now bent and no longer covering the opening — potentially rendering the purpose of the plate useless! Thanks so much for the awful experience, jiffy lube on William cannon! I guess I should have known this could happen when I saw the water fountain in your lobby that was overflowing so much that a large puddle of water was collecting by the electrical outlet. But who am I to tell you how to cut corners in your own shop…
04÷18÷16: After I originally posted this, my girlfriend and I both received automated messages from jiffy lube offering to make the situation better. They asked for more information on the issue and for contact information… here we are about two weeks later and still no resolution to this issue! Even their customer service is bad. I had a feeling that there was sincerity in this gesture, but looks like they can’t even follow through with their unsatisfied and poorly treated customers. Do yourself a favor: get on YouTube and watch how to change your own oil. Very easy, costs less, and it’ll be done right! This place is a rip off and they only care about overcharging you for terrible service!
05÷09÷16: Still waiting to be contacted by Jiffy Lube. They have my phone number, my address and my email. No reason they couldn’t have tried to reach out to me. Worst experience from start to pending (and probably never happening) finish.

I have no idea why this place has four stars. I’ve gone here for an oil change, been told it would be 30 minutes, and 30 minutes later-​I was quoted another 30 minutes. An hour and 15 minutes after I had walked in, I saw that my car still had NOT been touched, and I asked for my keys and left. Ridiculous. During that time, people who came in after me had already been serviced and had left. Would never return.

I do not know where to begin to be quite honest with you because when you are dealing with a very honest person, that makes the world go round. I came in to Jiffy Lube for an oil change hoping I can make it on time before they close. I showed up and Von the service guy was probably the best customer service employee I’ve had in the last 15 years of my driving experience. I am female and when I do not bring my significant other with me a lot of times the guys at these mechanical shops will try to pull a fast one on you because they think stereotypically that every woman is stupid and naïve. Well I had to go in by myself and because it was after work, Von not only was he quite honest with me about the things I needed but he did not try to take my money he actually tried to save me money. I recommend this place to anyone and everyone! This is coming from a female who’s had bad experiences going into shops or mechanics trying to pull the wool over you. This is the part that sucks and they will do it so be careful out there but if you need an oil change or balancing of your tires go to Jiffy Lube but only this location!

Excellent and very prompt service! They didnt pressure me into getting extras and they even cleaned my car a bit. Highly recommend them!

I usually go to the one on Stassney because it’s closer to my work. I stopped by this one b/​c I’ve heard good things.
They told me that it’ll take about 35 – 40 mins for an oil change. I’m like, great! Their estimate is spot on, I was out of there in about 35 mins.
Great service. Didn’t pressure me into anything. This might be my new spot for oil changes.

I visited jiffy lube this morning, looking to get my oil changed. I was greeted and told to wait in the waiting area while they serviced my car. About 10 min later I was told I had another 1,000 miles to use and that I’ve only driven 2,000 since my last oil change. according to their computer.
So I went home, found the recipt from my last visit. added it up and found out they were WRONG! I had already driven my 3,000 and was in fact due for that oil change… Even the sticker on the car they had left from the last visit indicated that I was due for an oil change…
I then drove all the way back to jiffy lube. And requested they check their math on that again. The guy who typed it in apparently typed in the wrong mileage. And I finally got my oil changed. Took about 20 min.
I also got all my fluids filled up for an additional 10 bucks. That may have been a mistake. Because when I got home there was a burnt smell coming from my car All of a sudden. I popped the hood open, and to my suprise the metal rod used to prop up the hood was gone!
I went back for the THIRD TIME today since they can’t seem to answer their phone. I asked them if they forgot to put the rod back. Their response: it was missing before I got there. They just «forgot» to put that on the receipt… BS my I’ve propped up my hood before I know there was one in there. But obviously I can’t prove it.
I no longer trust jiffy lube with my car.
Now I’m going to have to go somewhere else to see why my 2014 car is smelling like smoke after a simple oil change from jiffy lube.
I had to ask for a reminder sticker for my next oil change. And they didn’t reset the oil life percentage in my car, like they did last time.
P. s. I wish I was told what fluids they were filling up cuz apparently all fluids does NOT mean ALL FLUIDS. Because I have absolutely no windshield wiper fluid in my car!

We received less than welcome customer service at the jiffy lube up the street from this location (@manchaca & slaughter). It was a busy day at that location, so we decided to go up the street to this location and I’ll be back here from now on.
Upon parking the car, Drea found out what oil our car used and what all we wanted done and told us that we could leave and come back in an hour. This made our experience amazing. We will definitely be back! I highly recommend anybody in the area who is a Jiffy Lube customer to consider using this location as your go-​to spot for oil changes!

Where do I start. Let me just go ahead and tell you they broke my 2005 Tacoma and thankfully after $ 6000 in repairs Toyota let me trade it in for a 2012.
I usually go to Toyota and I closely follow the required maintenance in the manual. However I needed a quick oil change before my drive from Austin to Nevada.
When I arrived at jiffy lube and was being serviced for my oil change the employee was reading everything step by step that my truck «needed» off a computer screen. I politely insisted no fluids, no filter just a oil change. He gave me a look and kept reading. He left me know choice, but to firmly insist I only would like a oil change and please don’t touch the fluids.
When I was driving across the Hoover dam the very next day we began to hear a loud grinding/​cranking noise coming from our truck echoing all throughout the dam. Unfortunately for safety purposes there is no stopping while passing through the dam. We stopped at a gas station located at the other side of the dam across from the Rose hotel in the middle of the desert. Turns out the rear differential cap fell off and there was oil splatters all over the rear. I texted and emailed photos to the district manager. The has station called someone at the hotel. The hotel plumber was so sweet. He used a tub plug and Teflon tape to hold in synthetic oil. My truck made a cranking sound after that.
When we returned to Texas jiffy lube said they were expecting us. They replaced the cap and gave us a refund and filled up the correct oil for the rear differential. They also had no recorded of us ever coming there the day it happened after that.
When I arrived at Toyota they said my rear differential was cracked in 3 places and missing a piece. The damage was a total $ 6000 repair process. I will never go to jiffy lube again.

I would never pay to have my oil changed for fear of having my man card revoked. But these guys are so nice and helpful with letting me dispose of my used oil there, I just have to give them five stars. They’re always working hard and very professional. If for whatever reason I couldn’t change my own oil, I would go here.

Overall, this is the best place to get your oil changed. Everyone is so nice and courteous!!!

Look Unilocalers, I hate to review this Jiffy team so highly because I know that means that I’ll have to compete with you all for service time the next time I need an oil change or a belt checked.
Truth is though, the WM Cannon Jiffy Lube team are the best, of the best. If you are a southie living in 78 748 and you go to Groovy Lube or some other terrible shop near us, you shouldn’t. Just take the extra 2 – 4 mile cruise to Jiffy Lube on William Cannon and ask for Keith.

Fast service and great staff. Cold outside warm inside hot cup of coffee whille waiting it took no time at all for the technician to change my oil, great service all the way around

Smaller shop. Mgr and employees had great attitudes. Did not try to upsell. And, applied my coupon from my mobile phone.

Had a price issue but the manager on duty fixed it up and I left happy. Besides that very quick and efficient no other problems as I was the only car there on a Sunday.

I had my first oil change which costed $ 24.99 as advertised on their sign at the jiffy lube located at 8602 Brodie Lane 3 months ago and had a GREAT experience. Today I went in for another one this time at this location on william cannon and was expecting to be charged $ 24.99 b/​c that’s what I had last time AND they still have a sign advertising that special.
The customer service employee asked if I wanted to same oil change as last time and I said yes. They weren’t busy at all so they did the work very quickly so that was a positive. However, after I paid and looked at my receipt he charged me $ 34.99 (plus tax)!!! I asked him why and he said well you said you wanted the same oil change from last time which was the signature oil change and so we did the same thing. He went on to explain the added benefits of getting the Signature oil change vs. the Value oil change. I told him that I didn’t look at the reciept carefully at the last location so maybe they did charge me $ 34.99.
I decided not to make a big deal out of it b/​c I’ll get free refills between each service so it would be worth it b/​c my car leaked oil. After I had left, I looked at my receipt from the other location and they charged me $ 24.99!!! So the guy lied to me!!! Unless his computer was wrong but I highly doubt it b/​c what is on my receipt is what should be in the computer!!! If I didn’t need free refills I would’ve driven back there and complained, show them my receipt from the other location, and ask for my $ back!!!
Normally I don’t like to leave bad reviews but this is the first time I’m doing so b/​c I feel that customers should know this. I’ll never go back to this location. If you do decide to go to this location and you want the value oil change of $ 24.99 make sure to ask SPECIFICALLY for that! If this was an honest mistake on their part, they need to be more clear with customers and asking them which oil change do they want and mentioned the cost so we don’t feel like we’ve been cheated!!! I would rather drive a little bit further to the other location b/​c I feel that I can trust them — 8602 Brodie Lane.

I only use Jiffy Lube and I go to the same location on William Cannon each time. The guys there are always friendly and I feel taken care of when I leave.
I would not consider getting my oil changed anywhere else.

I had been getting my oil changed at Jiffy Lube for the past year and also taken advantage of their fluid top-​offs prior to long road trips. They’ve always been pleasant and quick. They do offer a transmission flush every time I go, even though my car has to have this done by the dealer, no biggie. Also, this location offers a free car wash at a neighboring business with every oil change.
My negative experience was on my last visit. It wasn’t until a few weeks later when I decided to check my fluids that I noticed my oil dipstick handle was broken off. I had to use pliers to pull it out of the tube. I hadn’t done this, no one mentioned it to me at Jiffy Lube. I assume they closed the lid on it. No big deal… it’s like a $ 8 part. However… with my car they discontinued that part and you have to replace the tubing and o-​ring with a new dipstick. Cost ~$ 38 with shipping. I know things happen, it could of broke off while I was driving, but they were the last to touch it and I feel like they would of mentioned if it was degraded bad enough to break off.
My other experiences with them have been great. However, I did decide to start changing the oil myself.

Fast, super helpful without being pushy to up-​sell you crap you don’t need & really friendly! Plus you get a free car wash too. 5 stars!

As always, when in doubt go to Unilocal.I didn’t know where to get my oil changed in Austin, so I asked the Unilocal.The Unilocal did not steer me wrong.
This location is really awesome. They’re efficient, helpful, friendly, and they don’t try to rip you off. The guy that helped me out happily sold me the most standard oil (didn’t try to upsell the $ 90 bottle) and asked me whether I had gotten my tires rotated recently instead of just telling me that I «need» it.
I did end up spending a lot, though, but that’s just because I needed my windshield wipers replaced.
Solid place, definitely worth driving a bit out of your way. Oh also they offer you a free car wash across the street just for getting your oil changed. How awesome is that?