Harte Hanks

One of the worst places I have ever worked for in my entire life, I recommended never applying to any positions with this company and avoiding their calls, they are lucky I never filed a wrongful termination lawsuit and ended up owning them!
FYI — This is what convinced me to leave Austin for good!

All information in this statement below pertain specifically to the Austin, Texas Wells Branch location.
— Company offered to bribe their employees $ 25 for each positive online review. Once those who did so tried to collect, they were told by management that, ‘…it was a contest and that they would be notified of who won.’
— Consistently tries to force Employees to work off the clock, either on lunch breaks or on payed breaks, or when arriving early without permission to clock in.
— Very high turnover.
— a Supervisor who will remain nameless was forced to resign due to numerous complaints for a lengthy period of time. When the company got extremely low in its workforce, it called this Supervisor up and literally begged them to return, albeit with a futile attempt at disguising their desperation with humor. This individual returned, the primary culprit in trying to force people to work off the clock, and an yelled at an employee on the floor for not responding to them despite the fact that this employee was on the phone. This employee responded that he was on the phone (Supervisors are not permitted to interrupt people when they are on the phone, particularly when it is not their supervisor), and this Supervisor, who was not HIS supervisor, continued to yell at the employee until the employee responded in kind. This employee had perfect attendance and was one of the highest volume producers. This employee had also filed complaints about this individual multiple occasions and yet this was not taken into consideration when he was fired the next day.
— The very high turnover leaves a consistently higher volume of work load to be done. This is, by default, delegated to the more reliable employees who are expected to do their original work, plus the work of their former co-​workers in the same amount of time.
— Bathrooms are frequently locked for hours each day. Jokes were made in training about former employees relieving themselves in the hall. I didn’t take it until face value until I saw how hard it often was to get access to the bathrooms. I was one of the few agents who had card key access to all bathrooms, so whenever I was fortunate enough to actually get a brake or lunch and observed employees trying to get into a locked bathroom I would give them access to the other bathrooms that were locked via my card.
— Supervisors (NOT the trainers) DO NOT HAVE ANY EXPERIENCE WHATSOEVER DOING THE JOBS OF THE PEOPLE THAT THEY ARE SUPERVISING. When problems or questions arise, the employees are left to help each other out.
— The work floor’s social environment is akin to that of being in High School. Being someone who is middle-​aged, and always used to spending free time with folks older (and usually wiser) than myself, this for me was very difficult. However, if you are in college or fresh out of High School, you might love it. Sexual intercourse, Homosexuality, and other inappropriate work discussions are common and rarely addressed. If you mention your Faith, however, you stand an excellent chance of being reprimanded.
— The company from all appearances discriminates against Heterosexuals in favor of Homosexuals.
— Human Resources is next to impossible to reach, via phone, or via Email, and the Company won’t give you time to see them while you’re on site.
— They admit they don’t have enough parking spaces for all the employees, so they kept promising a shuttle for folks. As I understand they eventually did provide one, but not until a good amount of employees received citations. Those who arrived for work extra early, such as I, didn’t find any problems. However, they tell you in training that you can be at your desk while off the clock or on break, but you will be reprimanded for doing so.
— The employee that I personally know of who was terminated, mentioned above, through no fault of his own, stated to his supervisor, ‘please, if you all might be firing me tomorrow, please just tell me and I’ll resign now’. His supervisor promised him in front of everyone that that was unlikely, most certainly wouldn’t occur the next day, and begged him to show up the next day. When he did so, after an hour, they fired him. Human Resources got the other offending supervisors story immediately, but never gave permission for that employee (or many if not all of us) his side of the story. That was the one time I’d seen Human Resources, when firing someone.
— Absolutely no opportunities for advancement at the ground level. They are candid about this though during the interview.
— The Compensation is the lowest (that I know of) for this type of work in the Greater Austin Texas Metropolitan area.
— Avoid this company at all costs unless desperate for a job. If you are a person of Faith, prepare for the strong possibility of being offended on a regular basis and/​or being ostracized for your Faith.

If you are looking for employment. Do not even consider this place. You will be underpaid and overworked. This company is the most unorganized company I have ever dealt with. They do not care at all about their employees. HH is a third party call center and All they care about is filling seats with employees so they can bill the client. It’s a shithole. I suggest you work at Burger King or taco cabana before you work here. and if you are thinking of hiring them to handle your call center needs. think again.

Very ferocious turnover rate for employees, claims are made by management and not fulfilled. Could even see anger with the customers, not a good investment for clients to promote their products or service. Best bet is to avoid them.