Galaxy Automotive and Tire

AAA recommended to my family member they get towed to Galaxy for a no start issue. Galaxy said it would need a new starter which I thought was not true since we had some trouble with the battery and terminals. I was out of town on that Friday and when I asked if they could wait till Monday so I could look at the vehicle they told us they were going to charge a storage fee for the two days it was there which is completely unwarranted in my opinion. At that point I had the vehicle towed at my expense to the dealer who put a new battery and terminals in, which fixed the problem. The Dealer saved us $ 1000 for a starter motor that wasn’t even bad. Once we got the vehicle started the dealer informed me that someone had tampered with the knock sensor harness and pulled the wires out deliberately. Stay away from this shop. I will be reporting my experience to AAA.

I dropped my car off for two new front tires. They told me it would take 60 – 90 minutes. I came back two hours later, they said the car needed to be taken our for balancing. An hour later, I’m still sitting here. NEVER coming back!

My car’s alternator went out while driving & AAA suggested this place to tow it to. It was 11pm so the car was dropped off and the key put in the drop-​box. By 9am the next morning they already had contacted me with an estimate (which was very reasonable). It was done by 1pm. Great experience with this place — would definitely use them again.

Took my car in to get a tire put on. It took an hour longer than quoted, totaling two hours. The place where they get their tires is far from their store. I originally went in with a low tire code which was satisfied once they put the tire on, however, not long after driving away my tire pressure monitoring system light came on. When I called to ask about what that could have possibly been caused by, I was only given implications that it must have been damaged because I was driving on a low tire. I feel like it’s pretty evident that if that were the case, the light would have gone on before I brought it in. The tire monitoring system is more likely damaged during the process of removing and replacing a tire. I was willing to accept that it was either of our faults until today, nine days later, I found the tire they pumped was 5psi over! easily higher right after getting out of the shop. Whether or not this is reason enough for why my TPMS is now damaged, it seems too much trouble came from the most basic of car maintenance. It says right on the door what the psi is, this makes me concerned that they were negligent with my car. Now I will have to shell out more money to fix this new issue.

AAA recommended galaxy automotive. Our Honda civic just completely stopped running. We got it towed to their shop later to find AAA is affiliated with them. They claim it was a computer module that needed to be replaced. We paid $ 1000 to get it fix only for the vehicle to die again 2 – 3 days later driving to San Antonio, Texas from Austin, Texas. We towed it back to galaxy automotive but this time to the San Antonio location. They were the worst!!! They claimed it was ignition start that’s not working. Didn’t even look into it further. San Antonio location DID NOT check again if it was the computer module and we lost out on $ 1000. We got so frustrated with them we just towed it back and asked our mechanic friend to looked over it. He discovered the ignition switch was just fine. We still have not solved what’s wrong with the vehicle. Now having to sell it. If you want to lose money and get lied to, go see them.

Good, honest and quick work. We only chose this place because of proximity and a few good Unilocal reviews, really didn’t disappoint! I think both times we brought the car in late on Friday and had the car out in a very reasonable amount of time. Communications were great, we always knew what stage in repair we were in. My 13 year old Nissan left the shop today purring like a kitten :)

I agree with others — top notch service. My tire pressure light came on as I was on my way to pick up my daughter from school, and I was immediately filled with dread and low expectations at the thought of having to pull up to an auto shop. These guys made my day by being courteous and honest, patching my tire and getting me back on the road quickly. Truly exceptional.

These guys are great! They were ale to fix up my car for a good price and they give a discount for AAA membership. I’ve been to both locations on airport and mopac. My favorite is the one on Airport because they have an air conditioned indoor waiting area.

I can’t say enough about how awesome this place is. Danny is super personable and welcoming and gave me advice about my old Jeep the first two times I came in and when I actually had something that needed to be worked on, he was quick, communicative, and straightforward about what needed to be done. You can tell he knows what he’s talking about and that he’s not going to cheat you out of you money. My Jeep is running better than ever right now.
Seriously, this place and the people that work here are the best. Highly recommended

Rarely do I have such a good experience with a car repair shop and I’m not easily impressed. My car had a problem very late at night with two wheels and tires. AAA recommended towing it here as it was close. Danny called me back the following morning, checked out the vehicle and then called me back without prompting from me. When I told him I had a warranty on the tires through Firestone, he recommended I tow it to the nearest one about two miles down the road, rather than spend money fixing just part of the problem. He did not even charge me to look at the car! In the time I was there waiting for the tow truck, I saw two other customer service experiences that were exceptional. One customer even told me how honest and great Danny is when she was leaving. Unfortunately this place is over 15 miles from my house, but this may be my new go-​to mechanic from now on in Austin.

Go here, just go. Although my car breaking down in the middle of a busy road was an unlucky event, the way I found Galaxy Automotive was pure luck. It was the silver lining to the bad situation. My AAA tow truck driver dragged my car and I here, on a high recommendation. It turned out the belts of my alternator needed to be replaced, and Galaxy did the job, undershooting my estimate for what it would cost by $ 100. I was impressed by the price and the service. I’ll be going here from now on, the owner is cool and he has a sweet dog. Easy-​to-​get-​to location off I-​35!

I broke down at the intersection of Airport Blvd and Manor Rd. I called AAA and the kindest tow truck driver recommended Galaxy for my repairs, as I am new to the area and unfamiliar with the shops around Austin I figured I would give it a shot. I left my keys in the drop box and gave the shop a call in the morning to explain my situation. The guys at Galaxy did an inspection to get an idea of the extent of the damage and estimated cost. They recommended I go through my insurance and gave me a breakdown of what happened and what parts would need to be replaced. Within 3 days, parts were ordered, repairs were made, and my car was back up and running. The staff at Galaxy was extremely friendly and detailed in their service. I would highly recommend this location for their reliability and fast work!

I walked out of my house Saturday morning to find a completely flat tire. First of all, thank God for AAA. After talking to our great tow truck driver (Juan’s the best), we decided to bring the car over to Galaxy — A big leap of faith for me since they only have one Unilocal review at this location!
Our AAA call operator told us the shop was open at 7, but they actually open at 8 on Saturday. As we sat in the parking lot trying to decide what to do, Danny pulled up to open the shop. He very nicely agreed to take a look at the tire even though they weren’t officially open yet. We were in and out with a patched tire by 8am. This shop is operated in a very straightforward manner. They’re matter-​of-​fact about what needs to be done and don’t try to BS you with fluffy bottom-​line padding.
The waiting room is very clean and pretty new. The best part is that Danny brings his adorable, sweet dog Callie to the shop every day. She’s friendly, but not overwhelmingly so. (Don’t let that deter you if you’re not a dog person. Danny puts her in another room if you ask him to.)

I found Galaxy Automotive through AAA recommendation… my Lexus had no power and I called AAA for a tow. Danny greeted me with a professional manner and had his technician review my car… we thought it would be the alternator but it turned out to be only a loose cable going to the alternator which was left loose from my previous mechanic… after the good news, Galaxy only charged for the diagnosis and my car has been running great since then… THANKS GALAXY :)