Fast Signs

HORRIBLE CUSTOMER SERVICE! I have given them every opportunity and love the installers but admin and customer services is horrible! I run a huge commercial property and made them our vendor. Have given so much business in past year and they act like the could not care about any business! Any reasonable person with other choices, even if poor would require a gun to their head to keep this company as a vendor. I have dealt with many sign vendors and as a General Contractor renovating commercial properties and a realtor/​broker, I have plenty of experience. Don’t even waste a second with them. Contact me if you are «still» on fence.

To get anything lower than a 4 star takes a lot for me, so a 1 star really shows my opinions on this place. I’ve used numerous promoting companies over 3 years for two of my retail stores. This is the second time in a year that I’ve placed an order that takes most companies 3 days and they’ve turned each project into 2 plus months with still no finished product for either. The communication is very lacking and offsetting when dealing with commercial businesses. I’d aware everyone to avoid slow signs and resort to using other preferred companies in town who will treat you and your business like you matter. Sorry Fast Signs you no longer have my business.

Taylor was so helpful with my order and I received my banner very quickly. It was perfect!

So, here I am in a predicament. Fast signs is the place that our company, we’ll call Pell, uses in there data centers for labeling. We have been using this place for going on 2 – 3 years and have always had issues with the quality of work. Labels and signs have always had to be re-​printed due to errors, impropper cuts, labels would be stacked on top of each other before the ink was dry and would bleed on to other labels. So this last order we had to return 7 times. On the final trip to pick up the re-​printed labels we found errors again, and the manager said «no labels for you» and took the labels back (reminisent of the soup nazi). We will now be frequenting another establishment.

My non-​profit organization needed a sign printed at the very last minute for a fundraiser. JoAn and Jasper were absolutely amazing and understanding. Even though their production office had their A/​C go out in 100+ degree weather, they completed the order lightning fast and even waited after business hours. They had it delivered on time and saved the fundraiser! Thanks, Fastsigns! You have our gratitude (and business) from now on.

Words can’t express how thankful I am for JoAn and Fast Signs on Burnet Road. JoAn was very knowledgeable and helpful with my recent «last-​minute» print job. I highly recommend working with her.

Fast Signs is awesome! Everytime we go there they do a great job. JoAnne & Jasper really went out of their way this time. We didn’t get our files to them until the very last minute yesterday and they still got them back to us today. Best of all, they said we would have them by 5:00 & they were ready at noon — with plenty of time to spare on our end!
Thanks so much!
Todd

Originally called to ask for a quote. They asked for an email with specifics. After sending the email, I didn’t hear back for over a week. Called again and spoke to Andy. He said they had no record of the email. He then gave a quote over the phone, and asked if I could send him more detailed info. 3 business days later, since I still hadn’t heard from him, I called the store. Spoke to Joanna in the morning and said Andy just stepped out and she’ll have him call me later today. 15 minutes before they closed for the day, I called again, and another lady said that Andy had left for the day. Fool me once, shame on me. Fool me twice, shame on you. Too many other sign companies out there (that were cheaper) to settle for this level of customer service.

About 3 ½ years ago, the president of my company asked me to get new standing banners for a trade show in two months. Anyone who purchases banners knows that two months is a short lead time. So frantically I search and found a local option. After deciding on what type of standing banner, we begin the hard work on the art work. A week later, the artwork is approved and the banner making begins.
During the entire process, JoAnn worked with me and kept me updated on the progress. Three weeks before the show, we have our new banners. They even pleased our picky president.
Why am I writing this now if it happened over 3 years ago? Well, while preparing for our most recent Trade show, one of the banners broke. I called JoAnn at Fastsigns to see if they can fix it. She asked me to bring it in and they will see if they can fix it. They did fix it in one day. Then the second one broke, another quick call and a trip to their location. Second one fix, and the cost to fix them both… Free.
I was so happy with their prompt service and bend over backwards help. The only drawback is they tell you they will call you with an update, they won’t. It’s a small office so they tend to be very busy. So if you kept in mind that you have to call them for updates, this place is great.

They are definitely fast — and inexpensive! Kerry was very attentive and made sure my design was going to work perfectly. I got vinyl stick-​on letters from my door, and they were great. Unfortunately, one of my letters was vandalized less than 2 weeks later, and since she has it on file, Kerry made me a new «E». I really appreciate that level of customer service. On top of all of that, my sign was inexpensive and it looks fantastic!
Thanks to all involved!
Sarah @cospace

I had a full color banner made by FastSigns on Burnet for an event at my church, and the banner far exceeded my expectations. This was my first full-​color banner, but it certainly won’t be my last. The banner was excellent quality and the value was there. Tonya handled my order and she was professional, personable, and proficient. Bravo!!!

This is a great place, ask for Brian, he can make it happen! Better prices than I am getting from any other sign company…