FedEx Office Print & Ship Center

My HP printer was cheap and designed to break. So I’m here at 4 am knocking some printing out.
PLEASE NOTE: This is 2015 and STILL:
–their laptop stations are incompatible with win 8 and 10
–the workstations will not log into iCloud, OneDrive, or Google Drive
— this place is a dinosaur and totally useless to me right now. Wasted 30 min thus far. I am sacrificing more of my time now so you hopefully can avoid making this mistake.

Horribly rude people here, especially AJ. Find another location in Austin. Did not complete work or offer to help with their mistake. They should consider finding a replacement for AJ.

***Specific to Employee-​1 882 328***
Let me recount my experience:
Employee-​2 625 215 (e.g. Transaction-​860 139 099 657)
1. Worked with him on most transactions, he engages well with the customer
2. To ‘pack plus’ 2 monitors, with weight of 25 lbs, I was charged $ 83.55 for delivery alone, using 24×24×24 box.
Employee-​1 793 867 (e.g. Transaction-​860 139 245 721)
1. Worked with her on a couple of transactions, she engages well with the customer
2. To ‘pack plus’ 2 monitors, with weight of 25 lbs, I was charged $ 91.45 for delivery alone, using 24×24×24 box.
Employee-​1 882 328 (e.g. Transaction-​860 138 233 331)
1. Worked with her on a couple of transactions and I was overcharged.
2. To ‘pack plus’ 2 monitors, with weight of 38 lbs, I was charged $ 189.57 for delivery alone, using 28×28×28 box.
3. And this was my 2^nd quote from her. Initially, she quoted me 1 monitor/​box. But when I brought up that previously, they were able to manage to fit 2 monitors/​box, this was what she gave me next. I couldn’t exactly recall the previous set-​up and I’ve already mailed out my previous receipts to my employers.
Anyways, the monitors might not be all the same models, but otherwise pretty similar.
If you look at item#2 for the different employees, the (judgement) call is NOT consistent, maybe lack of knowledge or inadequate training. Bottom-​line, I had to spend extra, because of Employee-​1 882 328’s very poor call — she was NOT looking out for the customer’s best interest.
Unacceptable.

DONT EVER COME HERE FOR PRINTING SERVICES! I needed 2 files printed off and they told me I could do it myself otherwise it would take them 24 hours to print it for me. Are you kidding?! Worthless

This place is great. Not too long waiting. But I mostly liked that it wasn’t over packed with people and they generally seemed to want to help.

IF I COULD LEAVE LESS THAN ONE STAR, I WOULD! (I will explain later.) I SERIOUSLY DOUBT THAT I WILL EVER USE FEDEX AGAIN!!! From my experience, they are completely unreliable, have charged me $ 100s for NOTHING but stress & time (over TWO WEEKS) I don’t have to waste on this, and I do NOT trust them at all anymore!!!
After going to 3 different locations, & calling multiple locations, multiple times in order to MAKE SURE they could ship my item without any problems. Which they insured me they would be able to do. So I took my item to the Burnet location and they charged me $ 331.00 .
The next day, I received a phone call saying that the item could not be shipped unless I paid them $ 1300.00 (???) Which is ABSOLUTELY RIDICULOUS for an item that weighs 40lbs! So I went and picked up my item and was ensured that the $ 331.00 would NOT be charged to my bank account (they said that the pending charges would just disappear). WELL, they DID charge me the $ 331.00 and it IS posted to my account! So I then called the Bristol Customer Team in the Revenue dept. at the FedEx 1800 number, and she said they «can’t find the transaction in their computer so they are unable to issue me a refund.»
So I AGAIN went into the store & spent another hour & ½ just for them to say the same thing. Even though I brought in my receipt AND showed them the charges to my bank account. They REFUSED to issue me a refund check, ANY SORT OF REFUND to my debit card, OR ANY COMPENSATION for the mistake that THEY MADE. That has caused me EXTREME issues financially, time wise, etc. Now I am out of $ 331.00 because of a mistake that FedEx made, and they DON’T SEEM TO CARE about FIXING it! (With the exception of the FedEx employee Stephen.)
This item was for an order from my Etsy Shop, and now the customer is suffering because of FedExs mistakes and horrible customer service. (She DOES NOT have her item yet, & I am unable to ship it with another service without my DESERVED REFUND from FedEx!)
This has costed me countless hours and money; trying to get my money back, hours on the phone with them, hours/​gas driving back & forth to the FedEx locations, and MOST IMPORTANTLY is affecting my business! (Which is my LIVELIHOOD & my only source of income!)
The ONLY plus with this, is the fact that Stephen @ the Burnet location has helped me in the store two out of the three times I’ve been to that location, and has been very kind, professional, and has tried everything he can to get me my deserved refund (but unfortunately without any success). STEPHEN DESERVES A RAISE!!! HE HAS BEEN THE ONLY EMPLOYEE THAT HAS ACTUALLY PROVIDED ME WITH HELP, AND HAS BEEN THE ONLY EMPLOYEE WHO KNOWS WHAT HE IS DOING! He is the ONLY reason to leave any stars on this review! I would give STEPHEN a 5 Star Rating for him PERSONALLY, but as far as FEDEX GOES, I WOULD LEAVE ZERO STARS IF I COULD!!!

Preston was so helpful! I stopped by this morning and this location was pretty busy. I needed to make over 500 copies of two different documents and print labels. Preston took the time to step away from the project he was working on to help me because he could see I was in a hurry. I travel all around the country for work and stop at a ton of kinkos to print. Preston is by far the most attentive and professional kinkos team member I’ve met so far. Keep up the good work!

I used these guys to print some things for my office. The quality wasn’t great and it cost way too much for what I was getting done. The one up side is that I was able to do most of it over the internet and the only time I had to go to the store was to pick up the items. The costumer service was ok. They said they would tell me when my order was ready but I ended up having to prompt them for this information. They also had a little trouble finding my order when I got there.

watch out! the employees here commit fraud!!!
grabbing your fedex account number and making sneaky charges to it using your addresses in your account — so you think they were done by yourself!!!
beware of this fedex!!! watch your account!!!
fedex has internal fraud!!!

I recently was so fed up with the Post Offal that I decided to give FedEx a try for shipping. The turning point was when I had to ship a sewing machine that I had sold on eBay. The lady behind the counter was totally calm and just packed it into a box with brown paper wadding, taped it up and charged me far less than I would have expected from the brown truck guys. And it got there (across the country) in great shape. I also had to call the toll free service number to retrieve my account number (my business was in a flood) and the phone rep was incredibly helpful, polite, dedicated and everything you want when you just need your account number while in line to ship a sewing machine.
I now recommend FedEx to my buyers, because they have such good customer service.

So, I guess my boyfriend did something with Time Warner to where we had to send some stuff back… I really don’t know. I was given a box with some cables and other stuff to «send back» so that we don’t get charged a bunch of money. I really have no idea, I should probably listen more.
I went to this location, wires and devices prancing freely in the box, and walked over to a couple of employees in the back. They seemed the most approachable out of everyone in the store for some reason. Nervously, I looked one station over where there was a hanging sign, indicating that was where the shipping needs were met. I was not over there…
«What can we help you with today?» one inquired.
«Um, I don’t know what I’m doing,» I nervously looked at the other station, «I need to mail this back to them,» I’m sure I sounded insane. I was out of my element with entirely too much caffeine in my system for 6pm.
The worker slowly walked over to the shipping area. I stayed in place. I didn’t want him to think I was following him. That would be weird!
«I can help you over here,» he waved to me.
«I don’t know what I’m doing!» I guess I felt the need to remind him?
He looked down at my wires and cables, carelessly cast into the beat-​up, cardboard box. «Would you like something to make sure that this doesn’t get knocked around too much in the box?»
«Uh…errrr…um…» yeah, I was having that socially awkward of a day.
He grabbed some brown paper to accompany my items on their way back to Time Warner. If I had met me that day at work, my anxiety would have sky rocketed, and my patience would have plummeted. This guy was really nice, and even managed to make conversation with me while he proceeded to tape and sticker my box. I know, but don’t you dare say it out loud.
All in all, it was a really good experience.

I had some fed exs that needed to go out from work so on my errand runs I stopped in here.
I walked up to the counter and stood there for a while, with nobody else in line, while the workers held their coffee clutch. When they were done and decides it was time to take care of me they askes me if I was dropping off and I said yes.
They were prepaid so I should have been in and out. I stood there while the lady scanned them in and just kind of lookes at me and finally said oh your good. Um ok thanks! Just an overall weird experience and workers who are soooo ungodly slow!

I never cease to be amazed by Kinko’s ability to shoot itself in the foot.
For years — and still to this day — Kinko’s is the best place to go for copying.
And in Austin — where service at copy shops is frankly spotty …
(well, not spotty but a different word spelled s. tty)
it was always pretty decent at the North Burnet Fedex — and they were open 24 hours to boot.
Well Corporate seems to be doing everything in its power to cut down on the number of people who want to go to Kinko’s (Fedex.) to actually make copies or get office work done.
The original howler was taking the best known name in copying (Kinkos) and burying it as Fedex.
(and I doubt anyone uses Fedex more because their name appears on the name of a copy shop).
Now they are really gutting the copying business.
They have put in cheap Canon copiers that automatically shut off at a moment;s notice — generally when you are in the middle of a job.
They do this to reduce «unwanted» charges — namely person 2 using copier 1 after person 1 leaves and then person 1 cancels the charge as illegitimate.
But in return for protection from a fairly rare risk —- it is now nearly impossible to set up any kind of complicated job at Fedex without the copier cutting you off midstream and nullifying all of your work.
If you can’t go to Fedex to get a complicated copy job done … then what is the point of going at all?
I give them two stars rather than one star — because they used to be pretty good …
and who knows if corporate will ever undo their mistake and put in machines that are actually functional on big jobs.
And other people with simpler jobs may have not be affected by this problem.
But I don’t see returning for a long time — until a new generation of software or printers can be installed in the stores.

I often depend upon FedEx centers’ 24-​hour operation to get things done on the proverbial spur of the moment. With my crazy schedule & the variety of businesses I dabble in, I need a place that can equip me with what I need to produce & transmit documents any time.
This FedEx Print & Ship Center offers some full service items, as well as plenty of room & capability for self service options. Full document production is possible here, using full-​color copiers outfitted with USB drive readers & a variety of the old-​time print shop equipment I love — including professional paper cutters, binding machines, oversize poster & banner printers, etc.
The staff here are friendly & helpful, and they have often tolerated my bewilderment regarding the operation of those new-​fangled USB drive readers that did not seem to work as promised…
This is a one-​stop print, ship, and fax facility — like the office you might not have — and it is damned convenient on Burnet Road, just north of Hwy 183. You should take advantage of it next time you need to produce documents, booklets, pamphlets, brochures, even books!

I came here on a whim because I needed to get an 11×17 photo printed from a flash drive. Kudos to Stephen, he was great! We chatted and he made my picture look much better. He was very knowledgeable about how to fix it and patient with the printer being stubborn. Great conversationalist and personable with customers. First time in and I will definitely always look for Stephen, and if all of your employees are as friendly as Stephen no one should ever go any further! Thanks Stephen!

I’m not sure whether or not I paid a great price, but being able to drop off a trash bag full of ancient tax records on a Sunday afternoon and knowing that there’s secure shredding is well worth under $ 12.

I’ve come here a few times over the years and never had a problem until today. My printer which needs to be replaced is out of ink. I’ve been helping a friend who had been sick and trying to get assistance so she needed two bills copied. I took them to run in and get the copies. One was two pages so front and back your looking at six pages.
I am not using my debt card for a 60 cent purchase. Well, actually I really wanted two sets so $ 1.20.
I walked to the back to the full service area since there wasn’t anyone up front when I walked in. I told the young guy what I needed so he preceded to walk me back to the self service area. He then asked if I had a debt card which I said I did but wasn’t using for a such a small purchase. I’m not a complete idiot, I do know how to use the machines. I didn’t need him for that.
What pissed me off was that he asked if I had cash. I indicated that I did so he then asked for a dollar, this is prior to any copying by the way so I handed him my dollar. I said «this is ridiculous, you think I’m going to snatch my copies and run out?» He then went off and came back with a key so he could print. He handed me one set however I wanted two but at this point I’ll get them elsewhere. As I quickly staple a couple of the sheets and head for the door he comes back up to me with change.
I tried to explain I was doing the company a favor by using cash instead of a debt card. You could tell he had no idea that the merchant pays anything when a card is used. His reply was again something about using my card and then mentioned that I would have to wait at the full service area for so few copies. Hello, he was just standing there with his cell phone out when I walked up.
Also, noticed in other reviews I’m not alone with crappy service. I seldom need this place so I’ll find another business when the next need arrives.

Use to have some friendly young employees that would actually help you. But now if you want to go in at night when no one is there and get no help while some older, arrogant, hispanic guy stands and plays on his phone behind the counter and tries to explain that I can place an order but otherwise I have to go use machines that I don’t know how to, then you will love going here. I’d rather pay a markup price to get actual service.
If I could give zero stars I would. Fed Ex has money. They don’t need me as a customer anyways.

This place is a DISASTER! In fact, I think this is where most of Hobby Lobby’s employees end up when they, you know, have more experience being rude to people and want to get paid more for it.
I had 84 pages to print. In color. These 84 pages were split out into 4 different files. I walked into this place around lunchtime on a weekday and put my little USB drive into one of their printers. I found my first file, began to upload it so that it would print. It just sat and spun and spun and spun. About 4 minutes into the spinning, I turned around to Michael at the front desk and asked him how long this normally takes. He said it depended on the file size — I told him it was a 12 page word document, nothing fancy. He said it could take anywhere from 5 – 10 minutes. I them told him I had multiples of these documents and he said «No problem, bring your USB drive over here and I’m happy to print them for you.» Great! I thought.
While showing Michael on his screen which files I needed to print, Kendra, another employee with very big britches walks up and asks what Michael is doing. Here’s how it went down from here (right in front of me I might add):
Michael to Kendra: «I’m printing these pages for her»
Kendra to Michael: «Why are you doing that for her? Why isn’t she just using the printers?»
Me to Kendra: «He offered to print these for me because the printers were taking forever».
Kendra to Me: «I was talking to him.»
Me to Kendra: «I see that. Is there a problem?»
Kendra to me: «No, why do you ask?»
Me to Kendra: «Well, we were doing just fine before you walked up and now there seems to be a problem»
Kendra to me: «Nope. No problem»
Kendra to Michael (as he’s trying to concentrate on printing my stuff): «See, this is why you’re not supposed to print from here. All of the other print jobs are now backing up because you decided to help her»
WOW. Kendra is a handful. I feel really bad for Michael that he has to deal with that attitude all the time.
On top of all of that, 84 color pages were $ 48. Yikes. And they didn’t give me a bag or an envelope or anything to put my pages in. Literally just handed them to me along with my receipt. And, when I got them home, not all of them even printed correctly.
If it weren’t for Michael atleast trying to be helpful before Kendra slapped him on his hand for trying to provide good customer service, this place would have easily been a 1 star review for me. Sigh! Never. Again.

As you all know, I’m obsessed with Quik Print. But sometimes because Saturday after 1 or Sunday I need something printed, I break down and bow to the evil devil of Kinkos. Mostly I use them for sending stuff but the occasional print job happens. That’s what this is about.
Saturday 2pm/​To: Kinkos/From:Kelly
Please print, two on a page, 200 pages with yield of 400, color
Saturday 2:03/To:Kelly/From:Kinkos
We’ve received your request! We’ll be in touch if there are additional questions
Sunday 10am
Kinks: We didn’t get your print job
Kels: Funny, because when i sent it yesterday, I got an autoresponse.
Kinks: Really? Huh that’s weird. Let me look at my email
Kels: Did you check junk mail? Because I would imagine a lot of those end up in there.
Kinks: Ooooh yeah it’s there. It’ll just take 20 minutes.
Kels: Um… I don’t have 20 minutes
We resolved the situation by sending the print job to their downtown store and me picking it up there and I appreciate that there was a solution but…
Lessons learned:
Call and check to see if they received your file
Color copies are 60 cents each
Use Quik Print