Extended Stay America – Austin – Round Rock – North

Noise, bugs, indistinguishable smells and an overall grimy room. These are a few of the better things about my stay at Extended Stay Round Rock. My driver’s side window being smashed along with the door handle pried off, theft, gun shots and a stabbing were the less enjoyable moments. Full disclosure on a few things. I have spent time at other Extended Stay Hotels in the past and have not had issues. The staff, especially the overnighters were nice and up to a point understanding (clearly they do not have much authority to make decisions so I understand their hands can be tied) and finally I left the hotel because I had a past due balance on my room and was not able to make the payment. So if management replies to this review and want to claim I am bitter, they are welcome to do so. I would disagree about being bitter. I understand they have a business to run. How they run it is where my disappointment and unhappiness comes from. For example having a past due balance on my room. I am living on a very tight budget, it is not cheap to stay in these hotels. The financial burden that comes from having your vehicle broken into, vandalized and personal items stolen is a big one. Insurance claims come with deductibles. They aren’t cheap. I won’t get into the emotional part of the violation you feel when someone rips you off but there is a third, unintended consequence if you will, that comes along. In this case it was losing my job. It turns out having to miss a day of work during your first week of training is unacceptable and they fire you. So now along with the money coming out of my pocket to fix my car, I do not have any money coming in. I begged, borrowed and pleaded to get money from family and friends to keep myself afloat until I started working again. Somehow I was able to make it about three weeks. During this time I put in many calls to the corporate offices of Extended Stay to let them know all of the issues I was having. You might ask «why didn’t you just switch hotels». I tried but it’s a funny thing when you book for thirty days to get a cheaper rate. If you leave before the thirty days they change the rate and charge you the normally nightly rate. Not to mention the fact I couldn’t even speak with someone from corporate to voice my concerns of not only the theft and damage to my vehicle, the simple fact that I no longer felt safe at the hotel. I did mention that there was a stabbing, gun shots and at least four other cars broken into right? Oh and they have the guy who stole from me on video. They know what room he was in. They even told the cops, with whom I had already filed a police report. Will I get my stuff back, I would say not a chance but I can hope. You would think a place there you are paying hundreds of dollars a week would be a bit more helpful in terms of making sure their guests feel safe and secure. The only thing the actual location was able to do was give me two nights free (oh and refund the 20 dollars it cost for w-​fi). So as of today I had a past balance. I paid what I could, which wasn’t very much and I went back into beggar mode with friends and family. I only needed to make it through until Thursday when I get my first paycheck from my new job (yes, I was somehow able to start working again within a week of being let go from the first job). They would not work with me and I had to move out. But hey at least I got my window fixed so that when I sleep in my car this week I won’t get rained on.

I went crazy trying to find a hotel nice enough for my 3 month old to be sleeping in. We are staying for a week. I visited several hotels and searched through reviews trying to get the best hotel for what I could afford. This is by no means a luxurious hotel. Carpet are a little stained hall ways are a little banged up. But for the price it is a sanitary hotel beds were nicely made. And furniture was fairly up to date. If your looking to pick at every little detail this isn’t the place for you. But in overall of all the hotels in Austin I looked at this was the winner. Beds are very comfy!

One thing I didn’t like they wouldn’t even come up and get my trash or my dirty towels I had a three month old so I couldn’t carry them down and him and I explained this and they refused. So didn’t care for that. It’s «not included in the stay» it’s a hotel isn’t it?
& they’re remodeling the whole 3^rd floor so it’s LOUD on the second floor and when I say remodeling I mean every single outter window is being replaced floors walls the whole 9 yards. Room for improvement.

So I decided to give a lower priced hotel a chance. Big mistake! This place is disgusting the lobby is dirty, the elevator is dirty, the halls are dirty, however I still opened the room door with an open mind. It smelled disgusting there was a dead roach the walls had some biological gunk and there was many critters in the cabinets. Thankfully it was only for one night, but never again staying here. I would never recommend this place to anyone!

You couldn’t pay me to stay here again. There was hair in my bed, bits of trash all over the bathroom floor, and smelt awful. My advice: do not stay here. Go to the motel 6 down the road and you’ll have a better experience. I thought about sleeping in my car and telling them to keep the money but I didn’t want to walk through the hall and out to my car that late at night.

Terrible experience. My boyfriend and I are booking hotels until we find a nice apartment. I’ve stayed at Extended Stay in Round Rock several times in the past. And last night was the worst experience. My stay in tv summer of 2011 was the best stay, even when they had the box tvs. However my stay was horrifying. I went to Sprouts to get something quick to cook. I decided to take a shower, and when I got out there was a small cockroach on the sink. The carpet was dirty. There were mystery stains on the carpet. I changed my mind about the rice I was cooking on the stove. I remember when Extended Stay was a nice place to stay at and now it’s dirty and expensive. I laid in bed in fear of closing my eyes to sleep. When I woke up there were was a roach on the wall. I never want to stay here again.

It wasn’t as bad as it could have been, but let’s just say I wouldn’t stay there again. Bathroom had hair in the shower from previous guest. Employees were nice, but that’s about it. Room was just very overall dirty, and old/outdated…smelled awful.

It’s not the cleanest place, but based on the other reviews my room was much better. No dead bugs or stains. I gave it three stars because they actually have decent wifi, compared to other hotels I’ve stayed at. Other than that it would be two.
None of your untesils and plates are in the room you have to get them from the front desk, which is REALLY inconvenient. The kitchenette is horribly outdated and unclean. Television is local antenna and really fuzzy. The beds are comfy, especially the pillows and they give you three.
It’s next to a train track, and trains go by very loudly at all hours. Don’t let your kids play in the grass, it reeks of pet urine and every inch is covered in mounds of dog poop.
They have «breakfast» 6 – 9:30, coffee, muffins and oatmeal. But you have to be quick or its all gone by 7ish.
It’s an okay place, I would pay much less for it though, seems too much for something so outdated and in a not so nice area.

God awful experience once again. This time, I just asked for a refund before I even unpacked my bags and ended up going to another hotel.
Here’s a list of the issues with my room:
–Big, brown spider on my pillow
–Broken fridge (no power at all) with a broken seal
–Broken restroom door handle
–No toilet paper at all…
–Dirty kitchen counter
–Dirty carpet (plastic wrappers and other crap)
I asked the clerk if there was a cleaner room available, so he transferred me to another room, but I turned this one down also since I saw a cock roach as soon as I entered.
So I returned to the front desk and asked for a refund, which the clerk was happy to provide. A little too happy though, since he didn’t ask what was wrong or even offer an apology. I asked him if he took any pride in his job and he said that «there’s some bad stuff here» and that he wouldn’t be there much longer.
It’s a shame because the location is pretty good and the hotel actually looks nice from the outside. As soon as you walk in, you can tell what you’re in for.
If you have a few extra bucks to spend on a nicer place, do it!

I would not recommend this hotel. The rooms are ridiculously small, the «kitchen area» is shoved into a corner and unlike most other extended Stay America locations, here you only get a mini fridge (and ours is broken). There is no counter in the bathroom and only a stall shower. The lounge chair in the room smells terrible and is covered in mystery stains. There were dead bugs on the floor when we first walked in. The AC does not work. I could say that the 15 TV channels suck, but that’s kind of hotel standard. There is no fitness center (which I was shocked to find out seeing as how this is extended stay) and vending consists of a soda machine in the laundry room. Laundry is not free by the way. The only good thing about this room is that the bed is comfortable. Small. Very small. But comfy.

There’s trash in the hallways. we’ve been here almost 48 hours & no one has changed our sheets. the linens have cigarette burns on them. One of the burners on the stove was missing, the kitchenette sink wouldn’t turn on. The carpet looks ridiculous, so many stains. There were dead roaches in the cabinets and live ones in the bathroom and on the walls. Someone put what looks like a gum wrapper in the peep hole. There’s no damn breakfast, just dry muffins and coffee. This place blows.

Wow this place is BAD! I thought that being it was in Round Rock it would be nice. WRONG! It’s actually the worst Extended Stay of America I have stayed in here in Austin. The room is HORRIBLE! Carpet is beyond stained. Dirty sheets with stains and hair on them.(I had to call front desk and get the linen changed) Dresser Drawers are broken. Chair looks like a pet gremlin chewed it up. Nasty towels. The ceiling has a huge paint chip missing. Non existent grab and go breakfast. Coffee no cream. No Muffins. COME ON!!! I will never stay here AGAIN. I hope this helps someone out. I really do. I have pictures to support everything that I am saying. It states on the website its a full kitchen… NOT! It has a mini fridge. That sucks. I had to throw out some food that I bought thinking it was a full size fridge here. Oh yeah and I have no phone in my room. I asked the lady who changed out our linens to bring back a phone for us and she said ok. Guess what she NEVER came back. Smh. In closing I will say that Hispanic lady at the front desk is SUPER SUPER NICE! I forgot her name. She works the morning shift. Very helpful and friendly.

Walking down the halls was like a moment from a very dark movie… this is the hotel where the divorcee who has just killed his entire family comes to drink a bottle of Jameson and then proceeds to commit suicide. This place is nothing short of a crack den and/​or crime scene.
Zero Stars. Please keep in mind that we are easy-​going people, well-​traveled and flexible. It is SXSW week so options were limited when we booked in advance with
. End result– we had to sleep in our car because everything shot up to insane prices because of SXSW and we didn’t want to die or contract a disease at this Extended Stay. Orbitz wouldn’t even apologize or help us get into another hotel at the same rate. Shame on customer service across the board.
The Extended Stay experience:
We checked into first room, the sink was off the wall, there was poo on the bathroom floor, TP bits strewn around the entire room, curtains off the track and just plain filthy. It was like a grown up game of hot lava, don’t let anything in that room touch you. We kindly called down and asked if another room was available.
The «clean» room we were moved into included the following lovely highlights:
–Blood on the wall
–Human fingernail clippings safely tucked away in a drawer
–One acrylic nail on floor
–Stained furniture (period chair?)
–Broken furniture and chewed legs
–Holes in the walls
–Windows you cannot see out of due to fingerprints and dirt
–Bugs
–Fingerprints of god knows what all over. Our guess, boogers
–Broken and dirty light fixtures
–A phone without buttons
–Hair in bed
–Semen on walls
–Semen on bed
–Semen on furniture
–Dirty fridge/​kitchen area
But, keep in mind the artwork was safely nailed down. Classy.

Where only here for a couple of days, so this works for us. Flat screen television, microwave, refrigerator, I love the stand up shower, I don’t have to worry about a slippery tub. There’s a kitchenette, but… No pots and pans! I’m cool with that… I don’t want to cook anyway! But it’s cozy for a couple of days!

Horrid place.
1) Full size beds. How in gods name do they expect 2 adults to sleep in a full size bed?
2) Very small refrigerator. I was told through booking that I would have a full size refrigerator. Nope.
3) Right next to a busy train track that is super loud all hours of the night.
4) The room is the size of a shoebox. So cramped and so small.
5) BED BUGS.
You’ve been warned. Dont make the same mistake I did.

The desk clerk was nice enough to put me in a room down the hall from the front desk. At first I though, YES!, — I would be away from IH35 noise.
Well dear reader, the joke was on me. I have a room with train-​track view, and train-​soundtrack and train rumble track. I feel guilty for not putting quarters into the bed to get these kinds of shakes. The smaller trains are somewhat disappointing as they make all the noise, but don’t provide the full rumble experience. And, for some reason there are not trains between 3am and 5am — which seems like a waste of good train track. The good news is that trains resume at 5-​ish and run about every 20 minutes or so until the morning commute starts. No noisy alarm clocks and no snooze controls to bother with!
I would say this is a standard hotel room + a 2 burner stove top and a small kitchen sink. To call it an Extended Stay is a stretch. Shower only (no tub), double bed, no daily maid service, flooring installed crooked, toilet installed crooked, faucets labeled backwards, broken cabinets, un-​repaired holes in the wall. the wi-​fi supports basic email, but don’t try to watch a movie, or listen to Pandora, or use Lync/​Skype.
Actually, have to admit that the linens were really clean… I mean, Clorox clean. I mean so bleachy-​hot and clean they are irritating to my skin. And the shower stayed hot for the entire shower. And the toilet (even though it was running constantly) had enough power to let you get rid of… umm, any evidence.
This location has all of the features of a run-​down dive hotel. But I know that this building is less than 5 years old… it was just poorly built, has been poorly maintained, and is poorly managed.

we checked in and we checked out within 1 hour and moved on over to Candlewood Suites literally next door. what does that tell you?
even though we asked for a non-​smoking room, i didn’t feel like we got one. as soon as we walked through the halls, something felt off. carpet was old and lighting was horrible. once we got into our room, things didn’t look any better. everything felt very old and dingy. my wife and i felt dirty just being in the room… i think my wife almost cried thinking that we would be there for 2 – 3 months. at that point, i had to get us out of there.
when i asked for a refund they refused since it was after a certain time which i can’t remember. i didn’t argue and just walked out because i felt so gross being there.
it’s a classic case of paying a bit more for something much, much better. lesson learned on my part.

this place is HORRIBLE! my husband and i needed a place for a couple months while our house was being built and this place was cheap and close to the house. from the moment we pulled into the parking lot, you got the typical budget hotel vibe. there were employees standing right outside the door smoking. not very professional in my opinion, even if it is a budget hotel.
we had reserved a non-​smoking room with a king size bed but they did not have it available for us. they told us they could put us in a non-​smoking room with a queen for a night and move us to the room with the king the next day. that was fine. no biggie at all. we walked into the room and it had the weirdest overpowering smell. i don’t even know how to describe it. you could tell it had been a smoking room and they tried to mask the smell with some other horrid scent. the mixture of the two was NO BUENO. it made me sick and my nose hurt from the stench. the bedspread had holes in it from cigarette ashes and you could tell it was old. i didn’t want that bedspread touching me.
the room had a mini fridge even though a full size fridge was advertised for the room. EVERYTHING ABOUT THIS PLACE WAS HORRIBLE. i cried a little bit inside imagining having to sleep here for the next 2+ months. we dropped our stuff off and my husband suggested checking out the candlewood suites next door which was 100 times better!
we couldn’t get our money back for the first night we paid but we left anyways and moved our stuff next door to candlewood suites. we didn’t want to spend a single night at extended stay. pretty bad.

Horrible Hotel. When we got to our room, we found that they just hadn’t cleaned it at all. There was someone’s drink in the sink, food on the bed, a used towel with some hair on it on a chair, clothing behind the second bed, and hair on the comforter too. By far the worst place I have been to in the United States. I felt dirty just being in the room! Stay AWAY!!!

VERY small room, dorm-​sized fridge, and the the room wasn’t particularly clean. Wi-​Fi is free, and the laundry room is conveniently located and clean. There is a bat colony in the overpass near the hotel, which is cool to see at dusk.

Inexpensive & clean. Large room with full kitchenette. No tub, only a shower (which is fine with me … No baths in public tubs ewww). All interior (hallway) access and no balconies. There’s no smoking, but you can bring your pets, & the maid service is only if you stay more than a week (which is the nature of most extended stay lodging). The trade-​off for an inexpensive hotel is: no breakfast, a hard bed, flat pillows, no freebie toiletries, and the tv only gets 12 channels. Oh, and the wifi is $ 5 per visit. If you’re like me and you can live with that, it’s a great rate, in a safe neighborhood, near downtown Round Rock (which is tiny). I’d stay again.