David’s Bridal

Our sales assistant was Desiree. She helped us pick the perfect dress, crystal sash, and shoes for our daughter to attend her first military ball. We appreciate her professionalism, patience, and excellent suggestions. We also appreciate the alterations specialist and was also very helpful and professional. They both made my daughter feel like a princess. We will recommend all of our friends to this location.

Well got my dress in August as planned & low and behold a friend of mine got married in the EXACT same dress, So I asked them if I could exchange it, showed them the photos of my friend in MY DRESS!!! LOL & they allowed me to exchange with no problems! I didn’t have a clue on what I wanted & Jessie said I have the perfect dress for you & I must say it is!!! My size wasn’t available to try on so Tammy ordered it just using my measurements, I received it in the mail Saturday, Tried it on & it was Perfect!!! Better than the first one!!! Thank you soooooo much, DB just made my Day that more special!!! Love Always ~ Kym

I came to this David’s to be fitted for and purchase a bridesmaid dress after doing the initial wedding and bridesmaid dress shopping at a store in Washington state. My experience in Washington was FAR superior to my experience at this location.
I called a little less than a week in advance to make an appointment (mind you the dress had already been chosen, just needed to determine size and place the order) and was cheerfully helped by Tammy, who informed me that she would be the one helping me when I came in.
When I arrived, I was greeted warmly by the gentleman behind the kiosk (the first star of this review is for him) — and that was where the friendliness and genuine customer service ended.
Tammy was informed that I had arrived, and responded with «well, does she have an appointment?» When informed that I did she quickly marched me to the rack to find the correct dress and take my measurements. I informed her that I either needed a size 2 or a size 4, but they only had a 4 available to try. Tammy dropped me off at a fitting room and promptly disappeared to help another group — what is the point of making an appointment if you don’t actually get helped by a consultant? The size 4 was a little roomy and after standing awkwardly outside my fitting room for a while, Tammy returned to ask if I was ready to order (NOT if I needed any help or had any questions).
When I asked about trying a size 2 I was informed that none were available and could not be ordered in to try… so I guess i’m just supposed to guess at my size and hope for the best??? Again, what is the point of making an appointment to come in when I just end up guessing at my size anyway, I could have just ordered online. I know the difference between a 2 and a 4 is probably minimal, but after spending $ 160 on a dress I would like to minimize the need for alterations as much as possible.
Upon checking out I asked if the store was able to match online pricing, since my dress was listed as 25% off and free shipping. Tammy sighed audibly, rolled her eyes at me, turned and walked away to find someone else to help me and left to tend to another group without so much as a «thank you, have a good day» to me — but not before making sure that the other employee was sure to give Tammy credit for the sale, even though she had done almost nothing to earn it.
The second employee was much friendlier and helped me to check out and get the best price possible — although not matching the online price. The second star awarded is for her.
I’m getting married in a little over a year, and you can bet that I will NOT be shopping here for my dress or bridesmaid dresses — nor will I suggest David’s to any other brides.

I found the perfect classic, satin wedding gown for a very affordable price with the help of an enthusiastic and patient sales woman. Then also had a great experience with the alterations department. They took in the bodice, opened the arm holes, hemmed it, and did a beautiful ballroom bustle.
I would go there again and highly recommend them. They were fantastic.
p. s. After looking through some of the other reviews, I wanted to add that they are very busy on weekends, so making an appointment helps a lot. Also, avoiding weekends if you can swing a weekday, or evening.

I was singing David’s Bridal’s praises before I stepped in the door.
I called to set up an appointment & the girl that answered the phone was SO nice & helpful. She answered all of my questions (there were a lot) & gave me some tips on what to do before coming in to my appointment. I know this seems like a common practice, but after trying to set up appointments at other bridal boutiques I can tell you that it is not.
I got there a little early & was greeted right away. Brianna helped me out and was AMAZING! Every dress that she pulled for me was spot on. She really understood what kind of dress I was going for and helped me find the perfect dress. Girlfriend didn’t stop there… she then helped me select my bridesmaids & flower girl dresses. She really made the day so special and never made me feel rushed (& I tried on quite a few dresses)! After we left the entire group kept going on about how helpful she was.
I couldn’t be more happy with the service here!

Are you having a wedding and need a dress?
DO NOT GO HERE!!! Seriously! Maybe the people with greater ratings looked a certain way or had amazing sales people, but I (the mother of the bride) was treated sooooo horrible at this store.
We made an appt for to look at dresses. We go in, the front lady rushes someone else off to help us. I say no really help her we are fine.
We meet the lady to help us. She is the rudest person that you would ever want to help you.
After she skimming tells us about dresses she disappears, comes back with her snark comments and disappears again. Finally we are ready.
At this point a client calls me, I’m a healthcare consultant, one of my nurse practitioners was in a bind and full of emotions, this lady makes a comment about well I will help your daughter with her undergarments… I ignored.
I just went on didn’t want to really mess up my daughter experience.
When she realized we were going to spend money there, she became a bit more peppy, so I went with it. I’m paid my 581.03 and she sent us to alterations, this lady wants to charge 230 and is mad because my daughter wants to come back tomorrow, although we had been there for 1.5 hrs now.
We say look we are going to leave she will be back tomorrow, then we get charged an extra 25 for coming back. Fine!
We go to get my daughter dressed, I undressed her. And as we come out of the room the mean sales lady is back, she asks if I want her to bag the dress, I say no ma’am they are keeping it here for her to come tomorrow. She yells at me that they (David bridal) don’t do that. I’m like ok but the lady just said, she again says no they don’t do that — she has worked there blah blah blah just then the seamstress comes around the corner and says umm yes we are keeping the dress here.
I was so disrespected, the tension was so thick, the entire situation was just at the breaking point.
I love Jesus Christ and follow His teachings– I literally told my daughter, I’ll meet you out front and walked out of the store.
My daughter and I was so hurt. I felt the entire experience was tainted because of this lady.
When my husband called the manager was too busy to talk and all they can say is we are sorry — -
It’s not enough!
NEVER GO HERE!!! NEVER, these people think they are too good, because they work at a bridal store. It is completely ridiculous, this isn’t pretty woman!
I can pay for the dress and for 581 dollars I expect respect, kindness, and a spirit of helpfulness, not woman with an old dress on that was so angry and hateful she made both of us cry.
DAVID BRIDAL IS THE WORST EVER!!! I will tell everyone this!!!

After my last review, I was contacted by Veronica who assured me that I was due a refund. She contacted the store with the email stating this information. I called this morning and spoke to Stephanie. She was polite and very apologetic. She took care of my refund over the phone. The policy is if you do «not» have an ordered item in your possession, you can get a refund. Thanks for great customer service.

Tammy is awesome. Went in today just to try on different dress styles to start wedding dress shopping. She found some great dresses for me right away. Very kind, very attentive. Really great customer service.

To Veronica F. Of David’s Bridal .
My complaint is about your store at 9607 Research Blvd, Suite 950 Austin, Tx 78 759.
My wife entered this store, on the 09/​19/​2015 at about 1515 hrs., and the rudeness started .
The guy behind the service desk his name was James it was like he could care less if were their or not.
Finally he looked at us we told him we were looking for a dress for the wedding of our son 09/​26/​2015 he said ok. he did ask us to sign in and that was it, for him at that time.
So we went looking for a dress no body came up to us to ask if we needed help.
So we found a dress my wife liked so we looked for a dressing room so she could try it on. We could not find one so I stopped one of the employee’s and she just kept going, so we went back to James and asked him how can my wife try on this dress, he asked us who are we working with we told him nobody, so he wrote my wife’s name on a card and walked off, he never said come with me or a motion to say follow me, my wife and I looked at each other and I said maybe we should follow him, so we did he took us to a dressing room and said here you go and left so my wife tried on the dress, she stepped out to see how it looked, we decided it was ok but it would need to be altered to fit right, as we were going back into the dressing room a Lady stopped and asked if we needed any help I said yes she asked who was working with us, I told nobody was helping us she said well you need to be assigned to some one, I said ok and she asked me so who are you working with again I said no one is helping us she said sorry and walked off. I said ok now .
So went looking for James again we found him I told him of our experience so far and it’s not good, he asked what we needed told him we found the dress we wanted but it is too big, and asked him if they have anything smaller he looked and said nope and started to walk away I said James could you check with another store to see if they have this dress in a smaller size he say yeah I guess, so he did and found it at the Brodie location, so he tells us let me make you a alteration appointment for Monday if we find the drees then they can alter it for her we said ok. so we left and went to the Brodie location found the dress .
Katie at this location was just awesome and we told her so. So we left.
So Monday we went back to 9607 Research location. When we walked in the girl at reception desk ask what we needed so we told her we had a alteration appointment, she picked up the phone and said I have a Sharon here for a fitting never said another word to us so guy shows up from some where grabs the dress and walks off like he was pissed the girl says follow him so we did we lost him and had to look to see where he went we found him and never says a word and walks away, so my wife says I guess I should put the dress on, while she is putting the dress on I hear a female voice say is she ready I stepped out and said almost.
So we come out of the dressing room the alteration ladies name was either Ly or Lay .her English was very bad. so she started to adjust the shoulders we asked her how much she told us $ 65.00 we said ok then she says hit needs snaps, we asked her how much we think she said $ 5.00 or $ 10.00 we said no on the snaps then she moves to the hem and we asked her how much for the hem she say $ 65.00 so we are now at $ 130.00 we agreed to that she tells us the dress will be ready Wednesday at 5PM we said ok. My gets fitted and we signed that it looks great so we go to the front to pay for it and the total is now $ 170.00 plus $ 14.03 in taxes.
The cost of the dress was $ 219.95 plus $ 17.89 in taxes for a total 237.84.
So the total for this $ 219.95 dress is $ 421.87.
So why do you charge taxes on a service ?
The manager at the Research location was just as rude as the employee’s so I can see why the employee’s are rude and untrained.

April was very helpful to help me find 2 beautiful wedding dresses a couple of days ago! The manager, Jenny is a really nice manager and you can tell that she enjoys her job. The store has a HUGE selection for everything to do with weddings. So many beautiful dresses to choose from. After a couple of hours I was able to walk out of the store a happy customer! Very pricey but seems to be worth the money.

My bestfriend is getting married soon. In a different state, but is registered and had the bridesmaid dress picked out already. I just had to go to a Davids Bridal location, try on the dress, and order it.
This is my first wedding I will be in, and the first Davids Bridal I have been in. I walked in on a Saturday afternoon with no appointment cause I called ahead and they said they accept walk-​ins, and the place seemed quite busy (as expected). However, there were several sales associates at the front welcome desk and none of them greeted me or asked if I needed assistance. I ended up having to wait 25 mins, for an unfriendly, annoyed, sales associate to bring me two of the wrong dresses that were not on my Brides account.
After we got that sorted out, she brought me the only dress that had close to my size, and «guessed» what size I would need. then took me to the front to pay. $ 241 for a dress that im never going to wear again after the wedding, and was an absolutely terrible experience buying it.
I ended up getting alterations there. and had to go back twice to size and pick up the dress. Everytime, I was never greeted and then was finally handed over to an unfriendly associate.
Overall, I was not impressed with this store at all.
You should probably hire empolyees who can smile.

Went to look at a dress for casual beach wedding. Actually found one I liked on sale. It was too big, but salesperson offered to see if she could it from another store. She said it was unavailable in my size, but they could alter it… I know how much these Salons charge to do alterations, but made appointment after one of the seamstress ran after me after I waited, because they were TOO Busy to make an appointment. They also wanted to keep my dress at the Salon, so I would HAVE to come back. I took my dress and looked for other alteration choices. To my surprise, I go to the David’s Bridal Website, and my dress is there, in my size!
Very deceptive practices… Will let everyone I know!

This was my last dress shopping trip! I had already decided on a dress from another boutique, but I wanted to make sure all options had been explored. Little did I know what Faith, my consultant had in mind for me!
We went through and picked a few dresses from the racks, but most of my favorites had already been starred online. I tried on one dress and she could tell that I didn’t love it. She asked me if I had anything in mind and even asked to see the picture of the dress that I thought was «IT». I showed her the picture and she let me know that she had something in mind.
She brought me a beautiful ivory organza ballgown with a champagne tulle underlay and gorgeous lace detail. The moment I saw it, I knew there was going to be some competition with my original pick. I put it on and as soon as the door opened, my bridal party gasped and oooohed and ahhhhed and it was «THE MOMENT»! We put the veil on and a gorgeous accentuating sash and I knew that I didn’t want to wear anything else for my big day!
I did want to make sure that I tried on my other picks, just to be sure and Faith was very patient with me and let me come to the realization that nothing was going to match that dress. After 4 other hard NO’S… I finally came to the conclusion that this was THE ONE!
The manager, Jennie, came by and helped me with my shoes, veil and sash again and I rang the bell to say yes to MY DRESS! The energy around the store, from the alterations lady, my consultant, the managers and the other consultants were electric. Everyone made me feel BEAUTIFUL, SPECIAL and UNIQUE and that is exactly what a visit to a bridal shop is supposed to be.
Thank you David’s Bridal for helping make one of my wedding dreams come true! I’ll be making my bridesmaids’ appointments soon!

This was the first and only dress store I had to go to in order to find THE gown!
I booked an online appointment the day before, and favorited some dresses on their website so I could show my consultant what kind of styles I liked. I showed up a little bit early which gave me time to look around the store a bit at some other styles I might not have thought of.
Then my consultant, Julia, called me back. She was absolutely WONDERFUL! She helped me through many gowns and helped me realize what I did and did not like about each of them. She fitted them all around me and pulled everything together the way it was supposed to be. :)
She also decorated my gowns with numerous veils and sashes and showed me jewelry to go with it, but not in a pushy way, but more in a way that showed me what the gown would actually look like the day of with all the extras. She helped me make an alteration appointment too. Best of all, I told her I was on a tight budget and only there because of the sale going on, and she was not only understanding of that (I realize they work on commission), but helped me stay in my price range of $ 400 (I know, seriously cheap!) and find a beautiful dress I look gorgeous in. I am so happy and excited for my wedding day. The other workers there were also very sweet and kind and seriously made me feel like a queen! Thank you Julia and the rest of the staff of David’s Bridal. I will definitely come back for my bridesmaid’s dresses!

This was the 3^rd David’s Bridal I have been in to help a bride find her gown.
I’ve had bad experience, and heard of worse, but I encouraged my sister to try DB out because they have different sizes of the same dress, so you can see how it actally fits! (Unlike the botiques we went to that only had small size dresses.)
I booked a bridesmaid’s and bridal appointments, back to back, online the day before. When we arrived they did not have our info, but that wasn’t a problem.
Tammy was outstanding! She explained how the whole DB process works. She pulled two of every bridesmaid’s gown, and even some for my sister to try so we could see the gowns on different body types (we have a few out of town bridesmaids).
She helped and gave advice to my sister, but wasn’t pushing her one way or another. After having been to 4 botiques and trying more than 40 dresses in two days, my sister not only said YES to the dress, bit chose her bridesmaid’s gowns as well!
With Tammy around, this DB definitely outshines the rest!

THE SERVICE HERE WAS AH-​MAZING! I was apprehensive, given the Unilocal reviews I read about this store. However, I needed a dress the same day of my ceremony. I am so glad the negative reviews were wrong!
I went to the South David’s Bridal store and found a dress that I wanted, but they didn’t have it in my size. I was discouraged at the Brodie location because the staff working there were not very helpful. I was told I couldn’t try on dresses without an appointment. When I couldn’t find the dress I wanted in my size, the woman working said she could check the North store inventory online, but couldn’t confirm they had it. When I asked her if she could call the other store, she replied, «No, but you can».
I called the Research location to inquire about whether or not my preferred dress was in stock. The manager was very helpful and confirmed that they had my dress. She connected me with a consultant named Tammy for an appointment just 15 minutes later.
When I arrived, my consultant, Tammy, couldn’t have been more accommodating! All of the ladies working in the Research store were upbeat and welcoming! Tammy helped me get the perfect slip in my size, choose the perfect veil, and decide on accent jewelry.
After I confirmed my dress was perfect, Tammy invited me to participate in a store tradition where all of the staff gather with the bride in the dressing area to celebrate finding THE dress. The wonderful women working yesterday gathered in the dressing room area where I stood in my gown. Tammy, the store manager, other consultants, and my father gathered while I took a moment to close my eyes, make a wish or intention for my special day, and ring a bell to confirm the success of finding my dress. All of the staff were very supportive and seemed genuinely happy for me. It was a very nice touch!
I don’t recommend trying to get your dress in one day like I did, but I DO recommend the Research David’s Bridal! I have found that the individuals who staff a specific location in a chain of stores can make a huge difference in customer experience. Even though the products may stay the same, the staff makes the environment. I would recommend working with the consultants at the Research David’s Bridal to any bride wanting great service (especially from Tammy)!
Thank you, ladies, for saving MY day.

The dress consultant was very helpful and sweet, she listened carefully to my preferences and she definitely knows how to style, how to find flattering silhouettes, etc. The only reason I was a bit disappointed was because the manager and I’m guessing the register girl were completely unprofessional. My bridesmaids were asking legitimate questions about alterations, cleaning, and dress preservation, and the little register girl just kept giving them short sarcastic answers while her boyfriend kept snickering behind the counter. And he didn’t even work there. And the manager was completely fine with it. I almost didn’t want to throw my money down because of their poor professionalism, but time is of the essence and I needed to make purchases for my upcoming wedding.

This was my first time going to David’s Bridal. I am still a bit flustered and confused about whether or not I bought the right dress. My friend’s wedding is out of state, so they pulled up the other bridesmaid’s dresses that were purchased, and didn’t help me at all with finding the right fabric or style to match the other dresses! It was like pulling teeth to try and get any information or help, so hopefully I don’t end up buying another dress at the last minute.
The person «helping» me couldn’t seem to be bothered to even feign attentiveness. It was faster for me to run back and forth to the rack myself, and zip myself up by contorting myself into each dress because I had no help. At one point she just stood there watching me look hopelessly through tons of dresses for my size. Really odd and frustrating to say the least. I will never go back here, and wouldn’t recommend the bridesmaid dresses in terms of style or quality. They look too girly, and not very elegant or flattering. Maybe I was in the wrong section, but I’ll never know!

I’m being awfully generous with the 3 stars. Wish I would have paid attention to the reviews. But my sister got her wedding dress from here and always had a great experience at DB’s in Vegas… The girl at the front desk was very nice but the rest of the staff (and there were many) lingered around and weren’t attentive at all. No one helped me when I first came in — and it wasn’t even busy. Luckily I knew what I wanted. Granted I didn’t make an appt and am not the most patient person in the world, but one of the girls was going to come by and measure me after trying on dresses (bridesmaid dresses, FYI) and she went to the back to change her shoes. For a very personal business, and what one would call a consultant and not just another customer or sales rep, the ladies there did not seem to make it a customized experience nor were attentive… In fact, some of the ladies who worked there were downright unprofessional — one girl was sitting on the floor (yeah…) and said she was «off the clock» and when I went to the counter –by myself– to order the dress in another color, it was even more of a mess… There were a few ladies up there (like 4 or 5) who wouldn’t get up to help me and seemed confused as to who was helping me and then they were all talking over themselves. I believe one of the ladies up there said something rude because the vibe was just bad.
On top of that, it is going to take up to 3 months to order the dress… which is RIGHT before my sister’s wedding. And my sister got her wedding dress right away. So, I am going to have to follow up with them to see if they can rush it. The store itself was pretty nice but they really need to work on their customer service.

So, I read through the reviews and did my research before coming to this location. I had a thoroughly pleasant experience, BUT there are a few things to keep in mind!
Do your research on the website, pick on as many dresses as you want to and add them to your favorites list after you create an account. I brought a notebook with all of the styles listed as well as the price ranges and the types of dresses and my consultant loved that I did that.
Do try to schedule an appointment during the week and not a weekend, there were still back to back appointments when I went… however I was told that it was not as much of a madhouse as during the weekends. And note that one consultant will handle two brides to be at the same time, this is a BUDGET establishment so you will not be getting royal treatment here.
Do have ALOT of patience and be KIND to these ladies that work there. I was very patient and nice about them having to deal with someone calling out and keeping me waiting a bit and everyone gave me excellent service. Yelia (sp?) was wonderful but got caught up with the other bride to be, so I had Jenny the floor manager and Jessica help me out. And I think I can attribute it to the fact that I did not go Bridezilla on them and treated them like human beings. A little kindness goes a long way and these ladies are dealing with oftentimes stressed out women being very emotional.
Do keep an open mind. I started off with one style of dress, ball gown which was very flattering but did not do much for me. So I ended up trying almost every other type of dress in the joint. I let the ladies pick out a number of dresses for me, and my bridesmaids picked out a few. I ended up being there for almost 3 hours and was never rushed during this time and I tried one my favorite dress twice before I settled on it saying ‘yes to the dress”. They bring a bell out and let you ring it and make a wish, which I thought was a nice touch.
I opted to purchase the underslip as well as the garment bag, but they will try to sell you on the wedding dress preservation kit as well as try to get you to go with alterations. Just say NO if you are not sure! I may or may not use them for the alterations, I spoke to their head tailor and she was pretty helpful with sizing of the dress and honest about my body type and what would work best or not. Since my wedding is not until October, I am not rushed in getting the dress altered yet and can do my homework before I decide on whom to go with. Also, they made it quite clear that ALL sales were final when I purchased the dress. No returns or exchanges unless you perhaps exchange the same style dress for a different size.
At the end of the day, I was very happy with my experience… it could have gone downhill if I had a negative attitude but I stayed calm and patient and treated my consultants very nicely and in return was given great service and found the dress that made my future mother in law cry when she saw me in it. So, I think if you are like me and want to get a pretty dress that does not break the budget then this is a great option for you… just make sure that you go in there prepared and take a few deep calming breathes and you will make it out there without having a breakdown.