Citywide Apartment Locators

Brooke M. was an amazing help! She helped us find an amazing by my wife’s work and we could not be happier. She was very friendly and very easy to work with. If you are having trouble finding a good place or finding what you want go see Brooke at Citywide!

I’m so ecstatic, I’ll be moving in less than 2 weeks to an amazing place! I had such a blast in Austin last weekend and found a great little community thanks to Citywide Realtor, Jeanie Dayney. She is a great host to the city, knows her way around, personable, caring and understanding. I am so glad she was nice enough to drive us, so we didn’t have to worry about getting lost and we also learned a little about where everything was as well as what she thought about the areas.
I’m sad I’ll be further from family but the way everything fell into place due to having an apartment locator, I know it’s going to be an great change and the people are so nice! I’m also glad I have some nearby friends.
I heard that most people here don’t show more than 3 places, but Jeanie showed us 4 and to me, that was enough! It’s a stressful experience to look for a new home, and she made it so much less stressful. I found one place myself and it didn’t look anything like the photos. I’m glad I had Jeanie to show us places she has already been and approved of for what I was looking for.

I’ve had two experienced with citywide apartment locators and the difference was night and day. The first was with Joe and he was unprofessional and look days to answer messages and forgot about our appointment. The second was with Jennifer Carlin who went above and beyond. She promptly answers texts and phone calls and patiently helped me and allowed me to be indecisive until we found a list of potential places that seemed right for me, and even drove me to a few and looked at models with me. Four stars because I believe that she probably more accurately depicts the work ethic and spirit of the business.

My husband and I used their service to find an apartment. NEVER again will we use them. The guy we sat with was overly pushy. Seemed like he cared only about making his commission. We gave him our criteria and he said we only had one option and that if we didnt take it we wouldnt have anywhere to live. He insisted that we go over to the apartment with him. He was persistant until we finally agreed. The apartment was terrible.
A few weeks later I noticed that City Wide started texting me at odd times of the day. 7:45−8am? Really? Cant you wait until a decent time? They bothered me until I finally responded saying we found a place and didn’t need their service.
If you want to be pushed and pressured go here.

Susan and her team were EXTREMELY helpful when we were under a tight time crunch and only had a week to find a place. She was prompt, caring and the first place she suggested was AMAZING and perfect for our needs. I would HIGHLY recommend you talk to Susan, she’s great. I will be using her in the future if we need another apartment or when we’re ready to buy our first house!

I had rented rooms for the better part of the last 10 years but I was beyond ready to have my own place. Long story short — My apartment search was frustrating and overwhelming! Then I contacted an apartment locator…
This review is based on my experience with Locator Tiffany Haut.
Tiffany was professional, thorough and a VERY good listener. She hit a home run with the first list of apartments she compiled for me. I cannot say enough good things about her!!!
She is timely in her response and she set expectations. For example, «I will send you that information by Tuesday». And she did. She never once let me down!
She also has a shiny personality — definitely glad I had her on my side. If I ever rent another department, she is where I will start!

If there was a 0 star I would have rated them at 0! I called on a listing they posted on CL. The girl started asking me a million questions before answering my general question. When I asked why I needed to provide all my personal information, she said «If you don’t want to provide it, I suggest you contact a different service.» Then hung up on me. Really!!! What kind of service is this??? If someone asks a question that automatically gets you hung up on? What a B!!! Maybe SHE should find a new profession!

My experience with with place was brief and terrible!!! I responded to an ad stating this particular complex was new and had units available now with more coming in feburary. I fell in love with the pictures and wanted to secure this awesome place for feburary. The ad did not list basic info such as location deposit ect… So I wanted to get the basics and go see the place.
They told me they had no idea why the ad would say they have availability in feb because it was way to early to know what would be available. They could only help me if I was ready to move now.
If its not available then don’t post ads saying it is. Also don’t try and make me feel stupid for asking when it’s your fake ad that’s the problem.
Don’t waste your time!!! Had I read the reviews first I never would have called here.

What a joke this place is. Do *not* waste your time.
I was at another complex that didn’t have open units. I was given Susan and Brooke’s card and the agent called them for me. She talked to them and said she was sending me over. Keep in mind, this is at 4pm in Austin traffic. I ensured they were open until 6, and said «Should I come right now» and I was told YES, come right now.
I make my way through Austin traffic and get there around 5:30pm.
I walk in and there are a couple people at their desks, hunching over their sad laptops. No one says a word to me. I stand there for a couple minutes and finally someone from way in the back yells «Can I help you?»
I told her I was just given the card and told to come here. She waves her hand in the air and tells me «Oh they not here, you need to call they cell phones». Her words.
So thanks for WASTING MY TIME Citywide. At least I know where *not* to go the next time I need help locating an apartment.
Also, don’t feed me the same line about filtered reviews. I understand why reviews are filtered, and usually rightfully so.

I made an appointment to meet with Brooke at 9 am, but when I got there the one person working told me that she wasn’t supposed to work that day. I had litterally just made the appointment the day before. Also, the lady working there seemed really unproffesional, wearing yoga pants and flip flops. seriously. I would never recommend this place. Brook could at least of called me back to apologize.

Used these guys and what can I say… I was put with a locator named Chaz who immediately dumped me on his rookie Sharon. We were promised a 50 gift card when we moved into the apartments. When we moved in we called them back. i was told by chaz that i didnt say anything and i dont work that way. sharon of course was fired and they got full commission. way to go chaz.

Pitiful service. They use an apartment searching database. I have seen a locator slip up and show me how they ONLY care about measley commission.
They were on laptop and in the apartment database it has a field where they can type in «show only properties paying out _​_​_​_​_​_​commissions.
They always typed in 100% and 150% for commission values.
When I asked why dont they show me ALL properties that met my criteria they seemed irritated. They will violate code of ethics in order to make a buck. I ended up finding a better move in deal on my own.
The other reviews seem fake and they mention the same guy, so it seems like someone just planted them there in an attempt to make themselves look good.
Ultimately the decision is yours, but proceed at your own risk. Do not assume apartments they show you are ONLY ones because they only show high commission apartments and other places may have better move in deals. Finding a decent place on your own is not even that hard even if you are new to area.

I’m still fairly new to the area so finding a new apartment was a fairly daunting task. Fortunately I met Barton Ives from Citywide through a mutual friend.
Bart wasted no time in making phone calls and getting quotes from various apartments in the areas that I was interested in moving to.
We met up the following day and did a quick tour a several apartment complexes.
Working with an apartment locator is a no-​brainer, provided it’s someone you trust. I highly recommend Barton and Citywide since they saved me a lot of time (which equates to money) and energy in the process of finding a new place.

So, let me give you some background. My husband and I used to live in New Mexico and I had this awesome job that needed me to move to Austin in less than a month. Unfortunately I didn’t have the cash to go back and forth to find a place to live, and I needed help pronto. I happened on Citywide Realty via the Internet.
From the moment I called Susan Albertson she was super helpful. She wrote down what we were looking for and immediately got us a list of places near where we were going to work. In addition to that I ended up with an extra roommate and she was able to find a place for us all to go.
I’ve been at that complex for 3 years now and just recently my job said they needed to move to another location in Austin. When we got the new address to where we were going I knew I only had to make one phone call, and it was to Susan at Citywide.
The woman is a miracle worker folks. Not only did she find us somewhere perfect for my husband and myself, she also watched our baby while we were looking at the apartments. She cares about us, and I know she will care about you too. Susan and her staff are friendly and fantastic.
So next time you want a place to live please call Susan. She will bend over backwards to make sure you are just as happy with your new apartment or house, as we are with ours. =)