Chase Bank

The absolute worst experience that I’ve ever had at a bank. I waited 2 hour and 45 minutes to see a banker. An utterly miserable experience at a bank.

When you need cash at 11pm for nefarious purchases, this bank has an awesome ATM! It’s quick, in a safe part of town, and there’s never a long line. I’ve also been inside to deposit a check. Please don’t judge me! It was the only way my company would reimburse my student expenses! The staff has always been friendly wether I visit them inside or in the drive through lanes. They’re expedient as can be! Chase also has a really nice iPhone app that allows you to do a ton of your banking through your phone!

Fast, friendly, always fully staffed.
This branch is located at a busy intersection, so of course it is always busy. But I’ve never waited longer than 2 minutes to make a deposit or withdrawal.
The employees are always very quick and efficient, which is nice considering how frequently the employees at this branch have changed over the past couple of years. Props to the management for making sure everybody is on their game.
And tbh, I do feel a little weird writing a review on a bank. But hey, gotta give love to those that deserve it.

Are you a small business just starting out? Or have been in business over 10 years? Well forget trying to obtain financing by this, former Wall Street executive run bank. After 12 years in business with two bars in Austin, a town known for drinking we were rejected on a $ 10,000 line of credit. ! I have paid Chase Bank over $ 50,000 in fees over the past 7 years and nothing in return except charges. And on top of that, their Austin «sales rep» for loans gloated with my rejection letter. Can you believe that? Actually taking pleasure in sending me a rejecting letter. You be the judge. Drinks by the glass have profits exceeding jewlery stores, yet it is still a tight margin industry. Especially when managers have been skimming off your money.

Trying to deposit 300 in cash and get a $ 25 cashiers check. Forgot my DL at home. So because I could not provide my DL I understood that they could not give me a cashiers check, but for not being able to deposit my money?! That’s ridiculous! So glad I have RBFCU that I’m changing to.
Also, I live in Kyle so going home during my work hours and between bank hours is impossible! Thanks chase for the 3^rd unforgettable visit you’ve provided.

This is my local Chase branch and I can’t say enough good things about it. Most of my banking is done electronically, so I only need to visit the branch for little things. Mostly for gold $ 1 pieces for my kids’ tooth fairy needs. I’ve also had to replace my worn debit card, withdraw money in specific denominations, and wire money before. Every time I enter the branch I’m greeted warmly and directed to a desk. The employees are *always* kind and helpful. Each transaction has gone smoothly and quickly, but without feeling rushed. It literally feels like they are happy to see me. So either Chase is an amazing place to work or they only hire consummate actors. ;) The last time I was in I had my 5-​year-​old son with me. The lady who helped me was the epitome of discreet, even though my son was engrossed in a very exciting game of Angry Birds Rio. Banking has never been so enjoyable for me. :) Thanks, Chase!

Want that down home personal bank feeling from a large bank? Then this Chase branch is your place. Apparently, this branch was formerly a WaMu bank (according to my ex-​GF who was the WaMu VP of Corp Comm …and also banks at this branch). The WaMu personal touch is still alive and well here.
I happened into this branch after Wells Fargo (across the street) served up the final piece of straw that broke the camel’s back and essentially torpedoed our 14 year relationship with them (WF).
My initial business deposit was less than $ 10K; but the business bankers at this Chase branch treated me as if I were depositing $ 100K. Having been in business for nearly 20 years, there was a certain way I liked things done. And Vivian & Leticia (Business bankers) were more than accommodating to get things setup almost exactly to my liking and even suggested some options I had not thought about to give me more financial flexibility for my small business.
Where possible, they waived setup fees for my accounts. And while there was a slight hiccup with the Chase Paymentech setup; the Chase business bankers sorted things out before it adversely impacted my business. Chase even had the Director of Paymentech reachout to me to confirm that I felt that my needs had been addressed.
Notwithstanding the exceptional service I’ve gotten from the business bankers; the personal bankers also go above and beyond whenever possible. In fact, I just happened to tell my personal banker the other day something about «when I was in the US Air Force» …to which he quickly offered that he was going to waive my monthly bank fees because I had honorably served in the military. Apparently, Chase gives military and ex-​military free accounts; something I didn’t know and wasn’t looking for… but these Chase staffers are always looking to help their customers maximize the value that Chase can offer them.
To top it all off, Chase always has cookies for the dogs that come to visit; however, several months ago, Ziggy was on a diet and couldn’t have any cookies, but he could have carrots. Diane (receptionist) started stocking carrots in the staff refrigerator … so Ziggy could have a treat when we made our weekly trip to the bank. Now that is going above and beyond.

5 stars for always beng super nice and friendly! Yeah its a pain to get into the parking lot… but so is the starbucks next store and that place is always packed. But back to chase, sometimes they wear these little bow ties, which is über cute. They are always happy and laid back. Willing to help until the problem is fixed. That’s what I appreciate.

I personally think if you’re looking for a bank to do business with, this is not the bank to do it. Unless you like bullies. Chase, this branch in fact, totally ____(I’m trying to be nice so insert your own curse word) around my friend who recently became a widower. Here is a link to his blog starting with Fun With Chase, and no he has not received an apology.
The only reason the matter was resolved was because KVUE got involved, yay KVUE!

Need to deposit cash into the account. ATM was down :(… apparently hit by lightening.
Thank goodness I am here during business hours. I just need to make a deposit and only have my ATM card (no account number) and the dogs in the car. Drive Thru to the rescue.
They were fast, friendly and I not only got a receipt back, but there were bones for the dogs… Now that is what I call Austin service.
BTW — when the ATM is up — it is one of the cool ones that takes cash deposits by counting the cash.