Bryant Service Company

The technician, Nehemiah Ochoa, was on time and fully understood our needs. Very efficient and professional

Called them for electrical work in a rental property in Austin, I live 200 miles away. Needed two fixtures installed that I had already purchased and a new wall switch. Charged $ 397 for less than 1 hour’s work. The electrician himself was excellent but after he completed the work it seems that he had time to go around the house and catalog all the other work that needed to be done. Called to discuss the pricing but have never heard back. I guess this will teach me not to be so trusting from reading reviews.

Following a lightning strike to our house and quite a bit of damage I was scrambling to find contactors. I called Bryant Services and they were able to get a technician out that day.
The technician who came out was great … he knew what he was doing and was able to clearly explain it to me. I was expecting that this was going to be a huge repair and an expensive job. The technician could have really taken advantage of me on this one but instead the damage was not as extensive as I expected and the estimate was much lower that I would have ever thought. Even after repeatedly asking him «are you sure» and «if I were your mother» he was reassured me that he could repair the damage and that we would be safe.
The tech was back two days later to do the work and was here right on time. He got all our electrical issues resolved and I have lights again!!! I’m excited to be getting the house back to normal but also very happy to have found a service person and company that holds customer service and integrity with such high regard.

During the storms last week we kept losing power at home. The outside lights and the AC still worked, so I knew it was something internal to our house. We called at 9am for a same day appointment. Booth, the technician, was here by 11:30am. Within half an hour he was able to diagnose and fix the issue, plus perform a safety check on the other circuits leading into the house. He could not have been more polite or efficient, in my mind.
The price is a bit above average, however the service was worth it and allowed me to get back to work and not worry any longer. Would definitely choose Bryant again.

Booth, the electrician, was professional and knowledgeable. He took the time to explain why things were not working properly. Service was great! It is a bit pricey but worth it for the peace of mind.

I had Nick & Brian take down 2 ceiling fans & hang 2 very large chandeliers! Did awesome job & cleaned up afterwards. Very respectful! Will definitely use again!

On a Sunday, they came and helped get our power back on! Our main breaker switch broke. Thank you!!!

I wanted to add a new light fixture on my garage, and I contacted Bryant at the recommendation of a neighbor. It took a while to hear back from them, but to be fair, I initially made contact around Christmas time, and mine was a small and non-​emergency project.
My technician, Jorge, was very polite and informative as we discussed the work I wanted done, he wrote up an estimate, I okayed it, and he got to work. I paid $ 500ish for him to drill through my rock wall, set a junction box, fish wire through the wall and attic, and install the fixture. It was on the high end of what I expected to pay, but seems reasonable. He had to cut a couple holes in my drywall, but was able to salvage the pieces so that I only need to patch the seams.
If «how tidy does he keep his work area» is an indication of quality of work, then Jorge is top-​notch. He put down plastic drop cloths under his tools to protect my (dusty concrete) garage floor, swept up rock debris and dust from his drilling, and took his shoes off when he needed to walk through my house (he had run out of the slipper/​bootie things they usually use).
For future electric work, I’ll get estimates from other companies, but I will definitely consider using Bryant again.

This company is a ripoff. We had to ask them to stop showing up and hire another electrician to finish the job. We were charged $ 6400 for an incomplete job to rewire a kitchen and move a subpanel. Bryant asked for another $ 1800 to finish the job so we gave up on them. If you decide you love being overcharged for electric work and choose Bryant, ensure Mauricio isn’t your electrician. He advised our house kept him up at night indicating he didn’t know what he was doing and he took forever to complete work. The electricians observing his work for our second opinion had a laugh at his expense when they saw the quality of his work. When confronting manager Michael Galvez about the situation, he declared Bryant had competitive rates and wasn’t sympathetic whatsoever offering a price guide from a consulting firm as evidence. The only evidence this provided was Bryant is out of touch with rates in the market, hired a consulting firm to help, and is passing along the cost to its consumers. Avoid, avoid, avoid!
Update: Bryant did not pull a permit with the city prior to starting the work. When we fired them, they threatened to pull the permit if we didn’t take this review down. The review was taken down, but Bryant proceeded with the permit anyway. We are first time homeowners and this was our first job on the house. Unfortunately, we weren’t as familiar with the requirements for this type of work as we should have been and Bryant completely took advantage of us.
Response to comments below: Statements by Michael are grossly exaggerated at best and a flat lie at worst. If you find a quote for over $ 6k for a subpanel move and kitchen rewire in less than 500 sq ft, by all means, go with Bryant. They have nice trucks and uniforms. Other electricians will laugh as you hand money to this company while Bryant laughs their way to the bank. If you like reasonable prices and great customer service, steer clear.

Bryant Electric Service was called to address a failed bathroom GFCI. The primary reason for using Bryant was their lower service call charge of $ 69 — entitled «Travel Truck Overhead Expenses» (assumed labeled as such for tax write-​off purposes). With a lesser service call fee, it was anticipated that overall charges would also be reasonable. This was clearly not the case, given their labor charges. The total charge for replacing one GFCI came to $ 268.46 — clearly exorbitant/​excessive beyond reason. Consistent with the other Unilocal negative reviews regarding the excessive charges of this company, I couldn’t agree more that it is one to avoid — unless of course you have unlimited financial resources where blatant price gouging is not an issue for you.

The tech they sent out was friendly, knowledgeable and honest. He helped me make a decision that I feel was best for the long term use of my house. Good company.

I got a quote from another company to install an electric vehicle charger (drill through stone exterior wall + new breaker and outlet). I decided to get a second quote and Bryant Electric was half the cost. They had to get a permit (required for the rebate from Austin Energy), which they did quickly. Great communication. Quick install on schedule. Gave me all the documentation I needed for the rebate. Very happy and highly recommend this company. Will use them again.

Bryant Electrical was recommended to me by a friend when I suddenly lost power to my dishwasher (EMERGENCY!!!) Allison gave great customer service over the phone and scheduled me for the earliest available appointment. A few days later Nick came by, and after searching high and low (attic, crawl space, and everything in between) to figure out the wiring in my 50-​year old house, he decided we would need a new circuit and quickly installed it up to code. Couldn’t be happier with the price and the service. I would highly recommend this company for any electric work you need done. Very glad to have the dishwasher back in order!

One day, two light fixtures, both on the same switch, blew out simultaneously. I changed the bulbs and checked the breaker to no avail, so I let my property manager know. They called Bryant Electric, and then a dude from Bryant Electric called to schedule. He scheduled more than a week away on a Saturday, which was annoying but tolerable. He showed up around the scheduled time, and comes in to test the fixtures, Well, it turned out the bulb I was testing with was defective and the fixtures worked just fine. Very embarassing. The dude packed up and left. After he submitted his invoice to our property managers, they passed it on to me, which was understandable given the situation. But the bill was $ 178!!! The dude was in our house for less than 20 minutes and is based in our zip code, which means if he included drive time he was probably busy with us for a solid 45 minutes. This extrapolates to $ 237 per hour, $ 1900 for an 8 hour day, and $ 500,000 per year. I was livid, even though my property manager was able to negotiate the price down to $ 158, which is still outrageous. Whether we’re still renting or my wife and I buy a house, I will never let anyone from Bryant Electric into my home for any reason in the future, and I would advise anyone who has electrical needs to keep clear of these dudes.

When I needed a complete electrical system for my art studio, an expert electrician from Bryant Electric Service arrived well supplied and equipped. He worked confidently and efficiently, completing his job long before the next worker showed up to install insulation and paneling. I’m thankful for Bryant Electric’s professional level of service, because their electrician installed much better wiring than I had imagined. Wall outlets are so abundant, there will never be a reason to run extension cords everywhere. In addition, every outlet is connected to a ground fault interrupter, which protects me from hazards and gives me peace of mind. The interior is nice and bright with perfectly placed, very efficient lighting. A dedicated wall outlet was installed for the air conditioning unit, another for the loft, and a 240 outlet serves the kiln. When a second 240v outlet was needed for another piece of equipment, an electrician showed up in a very timely fashion and quickly installed that outlet exactly as needed. The results are seamless, and everyone from Bryant was so friendly and professional, I can’t possibly imagine better service. I highly recommend them to anyone who wants high quality lighting and wiring installed by truly professional electricians.

Just got done with this company. I will say that the guys showed up promptly. We had a problem with a receptacle not working… the guys opened it up and noticed a wire was loose and connected it. That was it. The problem I had was that we were charged $ 120 for that (I had a $ 20 off coupon, it would have been $ 144). I really think that they should charge based on the issue. I do understand maybe charging for coming out but they were here for about 10 min. Not only that, many of their competitors are cheaper, so although the electricians did a great job, the price is not right… I highly recommend shopping around… we had to take them because we had an inspection coming and they were the only ones available at the time…

I ordered a couple LED pendant lights to replace the energy hogs hanging in my kitchen. The instructions kinda sucked, but that didn’t stop me from trying to do it myself. Dumb. Three days later, I had a couple cut up, scratched up, nonfunctioning lamps.
After getting replacements I started calling electricians to do it for me. Half never called back. Bryant Electric was the cheapest and came out the soonest (4 days after the call). Paul and his assistant actually came 15 minutes early, which was great for me, but I could see clients with tight schedules not liking that. After half an hour they were done and the lamps looked great. (Sense of personal DIY shame aside.) I had neglected to print off the coupon on their website, but Paul was kind enough to remind me, so the end cost was even cheaper.

Allison was very rude on the phone. For sure she has lack of listening skills and understanding. No! I won’t call them for service again! :-(They have to improve their customer service.

I called to schedule service in a pinch on 7:30 am on a Saturday morning after unsuccessfully trying to schedule service with ABC (who didn’t return my call on Friday and wanted to charge me a Saturday service fee — which incidentally was the entire cost of Bryant’s service). By 11 am the Bryant electrician had our lighting issue fixed, and I was able to enjoy the rest of my weekend. I will absolutely use them again. Responsive, friendly, punctual, competent, and fast!

Bryant, while great at communication, tends to be overpriced for what you get. I’ve been delighted by the initial conversations with Craig or one of his office folks, but then disappointed by those who end up on site for not completing the job on time or to the specifications we had discussed. For some reason I used them twice for two larger jobs. Now I’m definitely calling someone else. I suggest you shop around.