BEST WESTERN Atrium North

This hotel is a hidden gem for Austin. It’s prominent amenity is not the full breakfast which is included with your stay but it’s cook, Wayne.
Every time I stayed at this hotel, I’m talking years, Wayne has been here and has always been upbeat and positive. He is genuinely happy to see you are well fed, comfortable, and welcomed. His cooking is pretty good too. Amazingly, he has been a prominent feature here for 24 years.
The hotel décor is a bit outdated but the rooms have jaquizzi tubs, and the hotel has a heated indoor pool.
The cost is budget-​friendly, and you can occasionally find groupons for even bigger savings.

We were very pleasantly surprised at the quality of the hotel. The staff was extremely helpful. All parts of the hotel including the lobby, dining area, pool and our room were immaculate. The free breakfast very generous offerings included: biscuits, white gravy, bacon, sausage, eggs cooked to order, yogurt, fresh fruit, cereal, various pastries, coffee, juice and milk. There us a rack of menus in the lobby for restaurants who deliver to the hotel. We ordered Chinese and it was delivered quickly and was exceptional.

We found this hotel via Groupon that now looking back had no pictures of the actual hotel (warning). None the less we drove into town for a fun weekend and needless to say the outside of the hotel was less than appealing. But upon entering it did smell «cholrine clean» which I would take over other less impressive smells. The staff was nice and the room, though VERY outdated was also clean. Overall for the groupon rate $ 65, cleanliness, central location (quick access to downtown) and free breakfast which was surprisly pretty decent, I am a fan of the hotel. We did not have one issue whatsoever!

Nothing special about this hotel. I don’t think they do a good job of cleaning the rooms. I went to go wipe down the bathtub and there was an old soap bar still in the tub!!! Not to mention the fruit flies in the room! If there was another living social deal, I wouldn’t purchase it again…

We needed place to sleep on Saturday 8pm. Called In and spoke with Stephen, who was very kind and helpful. He saved us two rooms until we got here. So far all good. Indoors pool, rooms super clean, update appliances. Might say the AC is a little loud, but I’ve seen much worst than these for more money.
Forgot to mention. Breakfast was supposed to be served at 7 am on Sunday, and it wasn’t ready until 730. The cook was quite rude at us, telling us to sit down and wait. We had to go early in the morning, waiting 30 extra more minutes was not acceptable. And there was a huge cockroach crawling everywhere by the breakfast Area. These issues bring it down to 3 stars.

Man what a night this was… I drove down to Austin to hang out with some woman I met off the internet who I shared a mutual friend (an ex) with.
We got our grub on at Pelons Tex Mex and moved to Rio Rita to continue sharing life stories and falling into lust.
By the time we closed down Rio Rita I knew I wasn’t driving 190 miles back home so I started trying to get a hotel… everything was booked… as a last resort I called Best Western Atrium North and to my surprise the attendant told me there were two rooms left.
This place seemed nice on the outside and once I got inside the interior was dated and smelled strongly of chlorine… but it was clean. Walking to my room I quickly realized that the indoor pool in the center of the «atrium» was the culprit for the singed nose hairs.
At first glance walking into the room things seemed ok… then I went into the bathroom and quickly realized that I had been given a «special» room. They jacuzzi bathtub was opened up to the bedroom.
This was a fucking swingers room… I thought about calling a prostitute to make the most of this night… instead I invited my date back over and we sat in the unfilled jacuzzi i drinking whiskey and making out a little… any sort of special activities in the bed seemed risky cause of the cleanliness of linens… don’t get me wrong once we had enough whiskey we moved to the bed and it was uncomfortable and smelled weird.
Definitely not the worst place I have stayed… but won’t ever come here again

The pictures online for this hotel are very deceiving. We arrived at 3:40 when check in is at 3 and our room was dirty. We waited 45 minutes until our room was ready. When we got to our room, the sheets on the bed were wet. The apartment complex next to our window was blaring music so loud we couldn’t hear the tv in our room. When going downstairs to tell the manger out concern, he wasn’t sympathetic at all. He said check in time doesn’t mean it’s at 3, it’s when you arrive, which makes no sense. He didn’t even apologize. The next day he acted like he didn’t even know who we were and acted as if nothing happened. I will never use Best Western again.

Not one of the «BEST Western’s». It felt more like a MOTEL. When i first made the reservation, i had read that it had a jacuzzi (i found it a little odd and was most definitely not going to be using it but it was the only room available) once i entered, the room layout was unlike anything I have ever seen at a best western. It had a jacuzzi (just like i had expected) but there was no wall between the the bed and the jacuzzi and just a frosted sliding glass door from the jacuzzi to the rest of the bathroom. (just a little awkward for my taste). Not only was it weird but the jacuzzi was not the cleanest either, totally making the room look trashy, cheesy, and nasty!
The WORST PART of this BW for me was the staff. I had traveled to austin for a football game (go horns) and was just staying a night, but wanted to do some stuff before heading back home the date of my check out. I asked the receptionist if they had any booklets or flyers for attractions/​events in the area, before i could finish my sentence he dismissed me with «NO, but we have some computers over there you can look up places» and spit out the password like he was an auctioneer. Normal that wouldn’t have bothered me if i hadn’t notice a wall shelf FULL of pamphlets/​Flyers with places near by. BUT what took the cake for me with their customer service was at breakfast. I was looking for the scrambled eggs and couldn’t find them, so i asked the «chef» leaning on the counter with a grill behind him if i could get some eggs. He instantly jumped up and with the most head twirly attitude and said «where do i want them» (yes, you read right «where») i was a little lost and confused and said «excuse me» which he replied with «you want them scrabbled? At that point i was so mortified and just nodded. He pointed at a barely visible heating plate and still with an attitude and condescending tone like i was dumb for wasting his time said «they are in there, people always want eggs so we don’t make them to order»
I can assure you i will continue to travel to austin for the Longhorns, but i can promise you i will not be staying at the Best Western Atrium North ever again, not just because of their creepy room layout, but because of their customer service.

There’s nothing really to say about this motel. It’s clean enough, the location is fine and it wasn’t too noisy, otherwise it was entirely unremarkable.

This was a nice hotel, overall. The price was great, clean room, and bed was comfortable. Room’s were fine. Our bathroom was clean and the shower was larger than I expected. You’ve got to check out the breakfast! Eggs cooked to order on the grill, bacon, sausage, muffins, yogurt and fruit. The Atrium is a great setup, all rooms over look the breakfast area and indoor pool! For the price, I enjoyed my stay!

We planned our trip to Austin, and my husband ever the frugal type was looking for a nice place with free parking and close access to downtown. We drove 25+ hours, stopping for quick naps and bathroom breaks. After our arrival to town and we fed our craving for chicken fried steak, we headed to the hotel.
We have stayed Best Western in the past, but the lower version, no frills, quick night and on to the next town, or state. So this was a real surprise, we checked in, the atrium was impressive, going up several floors, rooms all opening up to the inside overlooking the lobby.
The room was impressively big, with king bed, a chair and desk. But the best part of this room was the huge bath tub with jets! Yes, that’s right, a Jacuzzi tub, so after unpacking and putting things away, I filled that thing up, put in some bubble bath, and jumped in. It was hot, relaxing, and made my weary bones feel like butter! I recommend this place, if not for the big, clean rooms, and great service, but for the big bath tub!

Where do I start? Water pressure was horrible, I could barely take a shower. Room smelled so badly of smoke. Mold in the bathtub. Must have been a 10 year old TV. Only positive thing I can say was the cook at breakfast worked so hard, as the only cook for 2 dozen people. I would not recommend this hotel.

Best Western’s cancellation policy is better suited for a Spaghetti Western. You must cancel a week in advance or be charged in full for the room. I’m surprised I wasn’t charged for no room service.
If there is ANY possibility that your travel plans may change, do NOT book a Best Western reservation anywhere (not just this hotel).

You’ll need a car if you’re going to stay here. There’s absolutely nothing near by. You’ll need a lot of patience if you expect anything from the front desk. They don’t understand what their position entails. You’ll enjoy these rooms, so long as you’re not spending all day in them.
I had a King Room in the first Atrium. The second atrium houses the breakfast room, which can get loud. The third houses the swimming pool, which is loud and has an awful stench of chlorine. It is, after all, indoors. The room is equipped with a decent size refrigerator and a microwave. This was a HUGE help in saving us some money and convenience.
I stayed a week and told the Spanish speaking girl that works the mornings that I wouldn’t need any service while I was there. All I asked that extra towels and shampoo be brought to my room. I wasn’t going to be there, but let them know to drop it on the bed. She said fine. I came in late that evening and found nothing there. I went again the following morning and repeated my request, she remembered and said it would be delivered. Again, I returned late in the evening and found nothing in my room. I finally had to stop the housekeeper on my floor and the exec. housekeeper was quick to provide. She also had no idea I didn’t need service for the week.
At check-​in I told the agent, Tree, that she could use my card to authorize the payment for the stay, but I would be using another card at check-​out. She said that would be fine and she made note of it. The light was blinking on my phone and when I called down the same Spanish speaking morning girl said she turned it off. I returned late in the evening to find my phone blinking once again. Called down and the overnight lady said they needed another form of payment (they already have an authorized card on file, so why they needed the payment now I have no idea) and I said we would come down in the morning to take care of it. In the morning, the same Spanish speaking girl was at the desk and after explaing that we had to give them another credit card, she asked again why we didn’t have the payment card on file. First, this isn’t any of her business. Second, she should have told us when we called down the first time instead of just turning of the light. In the midst of all of this she is answering phone calls and looks totally disheveled. One time the phone was ringing and I told her to answer it before I spoke with her and she said it was okay like she was going to ignore the call, but as soon as I started talking she answered the phone. Then she answered another.
After the first night, my key was demagnitized — no, not from keeping it near a cell phone or credit cards — because they obviously only keyed me in for one night. I went down and asked that they make me a key for the next 6 nights and of course they said ‘okay.’ However, two nights later my key wasn’t working AGAIN! It happened again and the older White lady that works the morning really pissed me off. She never said hello or good-​bye or thank you or you’re welcome. I asked for my key again and she just slid it across the desk towards me and walked away. She is the most unpleasant of them all. It happened one last time, but the overnight guy took care of that issue once and for all.
I’ve been working in hotels, the front desk more specifically, for over 10yrs and I am usually very understanding and low maintenance. However, this hotel needs to retrain or sweep the house because their front desk staff is some of the worst I’ve seen. They don’t communicate with each other, they have ZERO customer service skills, and can reall make for a terrible experience.
Overall, I was so pleased with the room and amenities, complimentary breakfast, wifi, and parking that I can’t help but give them a good review.

for the price /​quality this place is great~ very close to galleria area and 10min ish driving to Bellaire Chinatown area.
rooms look like it’s been updated and ac is very cold… but the bath tub is a bit small and outdated… but the water pressure is great! which is good too bad no small fridge or microwave in the room and no free wifi
lobby bar is pretty good but closes early not sure if they have free breakfast we woke up too late to tell…
over all a great night sleep~ 4 stars~

Rooms were neat and spacious but definitely not worth the cost. It cost almost 100 $ per room. When I was there, the pool was not open. The free breakfast is just ok — they should definitely improve this one. The surroundings look shady though may not be like that actually. Overall, I recommend you can try this place if you get it for less than $ 85