B & M Transmissions

Great customer service. I went to get fluids checked after I had my transmission rebuilt. Even though they were busy the manager took the time to answer my questions and even checked out another problem with my car and fixed it at no charge. My car is 9 years old and I am glad I found a great shop that I can trust to fix any car repair problems I have.

My Fiancé wrote a review on facebook, so i’m just copying and pasting his review here on Unilocal since he doesn’t have an account. LADIES BEWARE!!!
If I could give 0 stars I would. I’ve been working on cars my whole life. I know the ins and outs of a motor. I’ve been an actual mechanic for over 10 years. The people at this place truly give good mechanics a bad name. Let me explain.
I have a very dear friend of mine (who is an Austin firefighter even! Who takes advantage of a firefighter!) brought her truck in to get a Trans leak fixed. They ended up fixing the leak, charged her over 600 bucks for repairs saying they dropped the transmission to fix it blah blah blah. the next day after picking it up, her truck is over heating. She finally calls me (which she should have done in the first place but didnt) and I head over to look at her truck. I get under the vehicle and it is covered in Trans fluid. Like the worst I have ever seen. I asked what they said they repaired and she said they told me they had to drop the transmission. I look at it and can clearly see that the transmission was NEVER DROPPED. The bolts around the housing still had dirt and grease all over the threads. The only repair that I see they did was put some ghetto ass rubber hoses and hose clamps on the Trans cooler lines. Easley a 100 dollar repair that they felt the need to charge this girl over 650 bucks. I tell her to call this place first thing in the morning.
So this morning I get a call from my friend and she tells me thank you thank you thank you. She said she just got off the phone with this place and they told her, and I quote «I’m truly sorry. There were 2 trucks with similar problems and we accidentally over charged you». Wow. Just wow. Really? Yall should be ashamed of yourselves! Now they wanna charge her 300 for those ghetto ass repairs (2 10 inch rubber hoses with 4 or 5 hose clamps). If you ask me, they should charge her just for the parts. Yall are crooks and I hope this post goes viral and yall lose so much business. Like I said, it’s dumb ass crooks like yourselves that make us honest mechanics look bad.

My car was blocked in gear in the middle of the traffic, and i was so upset. Phillip was very nice calling a tow service for me, and he also rent a car for me which he offered to pay, for the 2 days i had to wait for my car to get fixed. The service is professional and the price quite fair. I recommend this garage to everybody, Phillip and his team are really doing a good job over there. What they can still improve is the delivery time.

I gave one star only because I had to.
This is the most rude, unorganized, sexist business I have ever been to. I had an appointment Sat at 8am. When we showed up no one was there. We called other offices and they could not reach anyone so we went back to get car and take it to the Burnet location. Someone showed up and said he was called in so we left. The «sons owner» as I was told by other locations, called. He said he could see I was scheduled to come in on Sat but did not know what for or what time. Insisted they didn’t open at 8am and advised me he would not be working on my vehicle because we were being confrontational. Why, because we called other locations to inquire where he was (it was mentioned that he might have been drinking the night before). He then called me sweetie and that is where I ended the call and advised him to not touch my car. I am shocked that a business owner (son or not) would speak to someone when clearly they were in the wrong. What a waste of a Sat morning and my car still is not fixed!

I took my car in for a leaky transmission. While everyone who worked with me was very friendly, and they did give me lifts to and from the shop (and paid for a rental), it took three times in the shop to fix the leak. And on one of those visits, in two days, they put 200 miles on my car (and reset the trip odometer, so I wouldn’t have even known if I didn’t keep a mileage log). I asked around to other mechanics, and was told this is very unusual.