Avis

The lady — Sheila — was so nice! She helped me understand my air conditioning problems that I had been having with my rental. I was a happy camper! She was knowledgeable not only about Austin but she just made everyone feel relaxed.

My car ended up in the shop needing major repairs last week so I went to Avis for a rental car as it had used them in the past with great service. When I arrived to pick up my reservation, the employee Sheila was not very friendly, but I needed the car so I dealt with the poor attitude. I used the car for 5 days with no problem. The night before returning the rental, I had an emergency wih my dog and needed to take him to the vet. My dog was laying in the back seat of the car for 10 minutes on the way to the vet, in the middle of the night. I had to be at work the next morning and had to drop. Car off right after work at 5 and be up north to pick up my car by 6. There was no time to vacuum the car. I thought it shouldn’t be a big deal as they clean the cars between every person and there wasn’t much hair anyway. When I returned the car, Sheila made the comment «ya know, we are pet friendly but we aren’t THAT pet friendly!» Ok. I didn’t realize there were different degrees of pet friendly. Regardless, the attitude and rude comment were unnecessary. She then proceeded to ask me to take the car and vacuum it out. I couldn’t believe it! Isn’t it their job to clean their cars after use? She told me she may have to charge me extra to clean it. My response was «ok, then charge me if you have to. I have to go get my car.» If the policy is to charge extra then do it, but the rude comments and the attitude was unprofessional and unnecessary. I can’t even believe how unprofessional that was and how people run their companies like that. I will never again use Avis and will be calling corporate to complain about the attitude and with the pictures showing how little hair there was. It was not something I needed during that highly stressful time. I’m sure their cars have been left quite a bit more trashed than a few dog hairs! Beware of this place as they are very rude and Sheila is clearly unhappy with her job.

When I picked up a minivan, the employee (though fairly friendly) did not walk me out to the car to do a walk-​around or ensure that the vehicle would be OK for me. I had to go back inside and fetch him because some of the seats were folded down. That evening, I learned (when I had a van full of people) that one of the seat belts didn’t work. The employee was nice about replacing it, and arranged for the replacement immediately. He also readily agreed to a discount for the inconvenience. When we picked up the replacement, I fortunately remembered the importance of a walk-​around, and I requested one. It was clear that the employee was not at all used to doing this, and didn’t understand that it was essential that we sign the form. As we drove off, we realized it was dirty: sticky food residue and crumbs everywhere. When I dropped it off a few days later, and gently pointed out to the owner that the replacement was not cleaned, she got defensive and said that when they have to get a car from the airport «in a hurry» they don’t have time to clean it. So unprofessional.

Let me just start by saying that I was VERY pleased to have found a car rental company in today’s day and age that provided friendly, fair, and home-​town feeling business that created customer loyalty. I rarely ever had any issues, but if there ever was a mix-​up Drew ALWAYS took care of it in a very fair manner. Once he gave me a free 2-​day due to car troubles and another time I just returned the car without filling up. DONE! I rented cars here 1 – 2 times a month without any worries. I even ran into people who talked about how great the service was at this location and knew Drew and Daniel by first name. HOW AMAZING IS THAT?!
The previous owners have left and the quality of the service has gone down. I rented a vehicle one time since then. Let me start by saying that the friendliness has gone out the door. I reserved a sub-​compact for the mpgs as per usual. I received a MINIVAN! I’m a female in my 20’s with no children. I may as well have just driven my gas-​guzzling SUV!!!
When I returned my vehicle a nice young man was at the desk. The total ended being an unreasonably large amount that confused the both of us. After 30 mins of both of us trying to figure it out, I told him to charge me and we can adjust the credit later when the owner/​manager came in. He advised me that she would call or email in the next 24 hours. Three weeks later still no word and my charge was $ 125 more than we had calculated on the return date together.
~~I JUST RENTED MY NEXT VEHICLE WITH DREW! ~~
It was in the same price range as I had with Avis (although they have some nice lux cars). I knew they were opening with a new company and was able to find their number. Gave Drew a call and just booked a car over the phone with him. It seems like their notoriously amazing customer service continues right down the road from this location!!! 512−524−1121 for anybody else who’s been looking for their new location.

Love this place. Drew is amazing, friendly and values your time and business.
Highly recommended and I’ll definitely be renting from him when I’m back!

My girlfriend had just moved to town. With me out of town on business, she wrecks her car. I set up the rental at this location with Drew (he runs the place — I think it’s independently operated at this location) because of previous good experiences with him. As it’s getting to closing time, she takes the wrong bus and ends up on 38^th street in some pawn shop parking lot. She called up Drew to ask him to stay open a little late so she had time to find the right bus to get her there. Instead, he asks where she is and heads out to pick her up. When he gets there, he has had another employee follow him in a second car! Does the paperwork right in the pawn shop parking lot and sends her on her way! Customer of Drew’s for life.

The staff are very nice and helpful. I actually ran out of gas and was walking past here on my way find a gas station to buy a gas can and some gas. when I decided to see if they had a gas can I could borrow. Not only did they lend me the can, but gave me the gas inside which was enough to get me to a nearby station. If this kind act is any reflection on their business practices, I would rent from them in a heartbeat.

This franchise seems to have changed ownership within the past few months. The current owner also works here full-​time and is very customer-​oriented. If you speak with him on the phone and he tells you they have a particular car, he’ll have it there when you arrive. They offer pick-​up and drop-​off, as long as they have the staff available to do so. Great location. Superb customer service.

Good location near UT, but if you arrive late in the day they almost definitely will not have the car you requested.
You will have to pay extra for the rental if you are not 25 but if you go through UT you don’t have to because it’s a corporate rate.
I was impressed when I arrived about three minutes before their closing time on a Sunday afternoon, fully expecting them to be already gone for the evening, but they were still there. Saved me the cost of an extra day’s rent!
They do offer pick-​up service, but no drop-​off which is a shame.