Austin Stained Concrete and More

I did a DIY floor staining project that ended in catastrophe. I thought I would be able to follow the steps I read on all of the blogs and forums I could find online. It ended up not working out and the end result was very disappointing. I called Ed of Austin Stained Concrete (found on google) and discussed possible solutions over the phone. Ed said «Well, I hate hearing stories like this. Would you mind if I came over to see what you’re working with? I will then be able to give you better advice.» He came over within the hour of the phone call and was INCREDIBLY helpful and knowledgeable. I was so very appreciative of his advice, professionalism, and punctuality. Not to mention he is very nice and approachable. I would HIGHLY SUGGEST his company/​services to anyone looking to get straight forward high quality concrete work done.

Ed called me early this morning after I inquired about his business yesterday. I requested a quote on my 635 square foot area as I’ve been comparing prices and was previously thinking about bamboo flooring and wanted to check the price difference between the two.
Here’s why I won’t be buying his product:
* He used the fact that I’m a woman as a selling tool. He said «you’re a woman, you get your nails done, right?» I replied, «yes.» He then asked how often I get them done, I hesitantly replied with «I don’t go often but I’m aware of how often a person with fake nails requires a fill.» He then pitched his point using phrases like «you women.» All I ask is please, stop using that pitch with women. Just because I’m a female doesn’t mean I care how closely your product is to fake nails. Gender equality is HUGE right now, please, don’t bother another woman with last generation’s sales pitch for women. Women DO own their own homes and want to be treated equally now days.
* Last of all, when he gave me a price range of $ 5,000 to 6,000, I immediately said it was out of my price range. He then changed his already «cocky» tone to an angry one. He didn’t apologize. He didn’t ask me to think about it, and feel free to contact him in the future. He didn’t thank me for my business. HE HUNG UP on me! How unprofessional is that?!

«Ed is extremely kind, knowledgable, and experienced. These guys are timely, polite, and clean. Our new floor looks great! Thanks again! Easy to deal with and good at what they do! Very obvious that Ed has been around the block in this business and it is not his first rodeo. Detailed and thorough.

We called last week (left 2 messages) for this company to come out for an official estimate. Needing to move forward on our project and chose someone else. Leaving review in case this company wants to hear about situations like this. When looking to work with someone on a project, I place high value on communication and like to recommend companies we love to people we know!
Frustrated that we couldn’t get this coordinated. May have been willing to wait and work around your schedule for the quote & completion.
Best regards.

Thank you Ed for doing such wonderful work that you and your team did. The value that we received was incredible compared to the amount we paid.

No problem totally agree… thanks

I recently used Ed and his team to stain our floors and I could not be more happy with what he and his crew did. Yes, you do have to wait a couple weeks for his schedule to open, but it is well worth it. They are EXTREMELY professional and trustworthy. I will definitely be using him in the future for other updates!

Ed is Awe is awesome and so genuine! Instead of selling me floors I wouldn’t be happy with (my foundation shifts and is too cracked) he told me about some great options. If I were to stain floors these are the guys I would use.

Ed rocks. We had him stain 4 rooms. He did it in 3 days. We had a few issues but he always worked with us, even to the chagrin of some of his employees. In fact, ed just called he to say, «lets call it even» when I still owed him a substantial amount.
Honest. Fair. Ethical. = Ed Farris. Use them if you are doing concrete.

So here’s the deal. These guys are the best! I called them and was put in touch with Ed. I had some procedural questions about putting stain on my concrete floors. He really took a lot of time going through the issues I was having and really knew his stuff. I ended up just having them come and fix my floors because the guys who had done it really messed it up to the point where whatever they had used on it was peeling off. Ed gave us a really good deal and my floors look amazing! I ended up using their services for my rental too and they did everything: painting, replacing fixtures, replacing the wood under the sink, installing a new toilet, etc and everything turned out great. They worked with my budget and did a lot of things I couldn’t do because I was I was out of town like picking out paint colors! They even gave me new carpet that they had and would have taken habitat for humanity but they saw that I could use it! These guys are good honest people. They won’t try to have you do anything you don’t need or rip you off and they’ll go out of their way to help you out! I’m so glad I used them and cannot be happier with their work.