Allstate Insurance: Biscoe Insurance Group

Scott Bisco got me a better rate and better coverage on my motorcycle. I couldn’t be happier with an insurance agent. I have referred half a dozen friends to him and they all have had the same experience. Scott is really good about recommending coverages that make sense for each situation. I will be staying with Scott in the future and will continue to recommend him.

Scott and his team are awesome! They are so helpful and all of their work in the community is just icing on the cake! Thanks so much for all you do!

Great customer service. Always helpful and informative. Has been my agent for 5 years and don’t ever plan on leaving!

Not surprised to find someone else having the same experience. I switched to this agency because their rates were a lot lower than others in the area. The old saying is true you really do get what you pay for. Their office staff is incompetent and DeeDee — Scott’s wife — seems to be at the helm of this sinking ship. Not only has my billing been messed up since the beginning, they increased my premium without notice. Additionally, when I called to clarify any issues or missed payments I was told by Savannah that my payment had been made this month, another was not due until the first of next month. I guess she was just joking because the very next morning they deducted my premium x2 from my account. Furious! After these assclowns finish clarifying how and why they had permission to deduct more than allowed from my account I will be calling Allstate and demanding to be switched to another agency. Get it together hipsters.

Donavan was awesome, they saved me a bunch of money and got me way better car and home owner insurance than I had before. These guys make switching hassel free and saved me a bunch of money by researching and correcting an old auto claim that was a mistake. Highly reccomened!

if you are needing a professional, knowledgeable, and caring insurance agency, call Biscoe Insurance Group, Inc. Agent Scott Biscoe and his staff have always provided me exceptional customer service, while ensuring I have all the information to make the right choices for the level and types of coverage I want and need. Scott’s family story shows why insurance and protection are not only his career but, also, his passion.
And now the hard facts. Recently he helped me cut my home insurance premium in half and give me BETTER coverage. Saving me money and protecting my assets. That’s looking out for me in more ways than one.

I joined the Bisco agency back when they were in Lubbock around 10 years ago and since most of my family has joined his agency is well. We only had one claim and it was handled quickly and painless. They handle all of our insurance from personal to business to toys and we have had no problems with the Bisco agency. They are always available when we call and we get quick responses on any needs we have. We highly recommend them for any insurance needs you have.
Todd T. Dobbin TX.

We were shuffled to this agent after our nice, reliable agent retired from Allstate. In 12 years, I’ve now filed 3 claims for wind damage. THIS time, it has taken 11 days for J. Scott Biscoe to get an appraiser to my home to assess damage.
But, that’s not the whole story. They initially «forgot» we had a house claim over the weekend. What? We blew 5 days on that. Then, they would not automatically cover the claim (even though their bubbly, inept office manager said «Oh that storm blew a tree onto my MERCEDES!») and let us know, that in no uncertain terms, they would be sending «Allstate eyes» to make sure it wasn’t termite damage.
Really? At this point, you are accusing me of trying to commit insurance fraud. Unsurprisingly, once the adjuster got here (from Dallas?!) he spent 5 minutes and cut me a check for the estimate we had minus my deductible.
All in all, for 11 days my backyard has been exposed to anyone that wants to come in and break into my shed or vandalize my property. When I explained this to J. Scott, he told me to «calm down» like I’m not the one who pays him in this relationship. He then proceeded to tell us that he had «gone above and beyond» in his duties as our agent. No, you did not. It isn’t going «above and beyond» to fix the problems caused by your office «managers» when they drop the ball like that. And when a customer tells you they’re considering dropping you like a hot rock, laughing is not the appropriate professional response.
Needless to say, I am shopping for a competent replacement and you should avoid this office like the plague.