Hobby Lobby

A Hobby Lobby is a Hobby Lobby. Excluding the extensive merchandise, frequent sales, etc. that all their stores have… this specific location gets an abysmal rating purely based on staff. Because I live close this is «my Hobby Lobby» for better or worse. They consistently opt for «worse». No one can answer any product knowledge questions above «Where is???». There is never not a line at checkout and there is rarely more than one lane open. By the time you get to the front you’re usually rewarded in meeting an incredibly dispassionate individual on the worst day of their life. I’ve seen the Hobby Lobby training videos concerning customer service. Not sure why anyone at this store hasn’t seen them.
Specifics: My last trip I waited for 15 minutes at the fabric counter. Rang the bell, hunted for employees but that entire side of the store was a ghost town. I saw the scissor and the sales order pad so I wrote myself up. I didn’t want to. I wanted a paid employee to do it but I couldn’t abide another minute. As I was starting to put pad to paper I was yelled at by an employee named Brandi. Literally yelled. Scolded. Chided. All in a very, very aggressive and inappropriate manner. Startled the hell out of my mom and I. Horrible, horrible employee. Fortunately, countering that interaction was the very long haired gentleman at the check stand who was, for this store, uncharacteristically cheerful, pleasant and productive in his task. He won’t be there long. If he keeps that positive attitude they’ll either flog him until he’s like Brandi or he’ll realize his talents would be better utilized elsewhere.

Hobby Lobby has just about anything you would need for arts & crafts. It can be a little difficult to navigate the huge store to find what you are looking for — and staff is always in short supply — but they do have a wide selection of ready made crafts for décor. I like how they display finished projects at the beginning and end of the components aisles for each craft. Prices are higher than some other craft stores, but they have more finished crafts to purchase.

Horrible customer service, long lines, rude and unfriendly staff.
They have almost everything you need but it’s not worth it!!!

Slow. So slow. Am I in a nursing home? I’m on lunch break and just need to return 2 items. I was number 2 in line. After 10 minutes of waiting I decided to start a review. Well here I am. Listening to wedding plans for a wedding in two weeks. I guess not the target customer, someone with a day job.
Slow. So slow. I’m visibly aging in line.
Nice people, like in a nursing home. I guess this is a preview of my final years.
Otherwise a good store.

Hobby Lobby has a vast amount of art supplies and all sorts of random goodies. The bad thing about hobby lobby is their lack of customer service. Their sales staff might as well not even work there because they won’t say a word to you. Team members pass you by left and right without saying a word some even go out of their way to avoid you. I had an employee muttered under her breath about how I messed up her yarn she was organizing and immediately inspected all the yarn I touched to make sure the labels were facing the right way. Not once did she ask if I needed help. Granted the store is usually pretty clean, but you shouldn’t sacrifice all customer service to keep a clean store. The store also has a bizarre layout and you can always count on finding the same item in 10 different locations making it impossible to find things. It also doesn’t help that the staff avoids you making your search take that much longer. You can always count on there only being one… Max two cashiers checking people out no matter the time of year. I always leave hobby lobby frustrated and without the items I came in for. You guys should really invest in some better people or some better training for your existing employees.

Freakin Hobby Lobby.
A world full of DIY and Already Done For You decorations.
Be it your house, garden or a special event (like a wedding), this place is IT.
Color coordination. Theme. Whatever. Come here before you try anywhere else.
They have an awesome holiday selection. This location had a ton of sale items. Up vote.

Being an avid hobbiest, artsy type person and obsessed home-​improver, I frequent stores like Hobby Lobby (as well as other arts & crafts and hardware stores). I love the huge selection at really fair prices, and there are usually a lot of sections on sale. They always seem to have a wide variety of goods for just about every type of art, craft and hobby you can imagine. Plus, there are a lot of home décor items and limited furniture options.
My only suggestion for improvement would be to have more staff available that are knowledgeable and passionate about what they offer. I usually have to do my own research online to know what I need.
(Tip: I’d also recommend you hop on their website via your mobile device when you go to check out. They usually have a significant coupon that you can show the clerk for a good discount.)

Der Hobby Laden schlechthin! Alles was das Herz begehrt zum dekorieren der eigenen 4 Wände. Eine riesen Auswahl! Für Europäer ein Must to see!

They have so much stuff here, wow. Its seriously awesome if you want to get into some project/​creative/​decorative mode. Just a warning, good luck finding an employee and if you find one that knows where things are. Oh, and when they point to the aisle, have them take you, they seriously have so much stuff and pointing does’t work people! Walk the customer over to the item you lazy schmucks!
I’ll be back though, theres too many goodies. Oh, they have coupons on
too, save some money at least, they don’t hire people to take you to those goodies, its a treasure hunt.

If these people didn’t practically have a monopoly around here I’d go somewhere else. I hate it I hate it. Everytime my mother asks me to take her to the store, my sphincter tightens at what will come out of her mouth next. Which store, when, what do you need? I get the sweat and chills just anticipating her answer. What WAL-​MART and you need about a 100 things and it’ll take me hours. OK No problem as long as it’s not Hobby Lobby. Oh you have to go there too? Dagnabbit! Fricka Fracka smmgh @#$%!!!
Get more CASHIERS!!! There is always a line. And they only have 5 old women, a soccer mom and some teeny bopper in there at any given moment. You over there dusting the fake flowers. Get on a register so I can get out of here faster.

No complaints! Huge store and always has what I need for a great price. The one occasion a worker couldn’t answer a question I had they quickly found another employee to assist me. Overall a simple positive experience every time.

A great place to come (except Sundays — closed) for the creative minded. I get all my art supplies, decorations for holidays, and even costume props here. I can count on this place.
Be careful when driving in this parking lot… its very busy and the speed bumps are really annoying. Traffic from the other large stores and restaurants close by can be busy at times.
This is a larger Hobby Lobby so you won’t need to worry about them being out of something.
The staff is friendly and helpful, however they tend to have only one, maybe two registers open… and some of the customers aren’t the quickest around. I’ve waited in line upwards of 10 – 15 minutes. But I needed acrylic paint!
Their prices are also pretty good, especially when you compare to other art &craft stores like Michaels. During the Holiday season they will have upwards of 70% off on almost every type of decoration.

What a horrible manager I believe his name was Charlie. My roommate who works for a different Hobby Lobby got us a Christmas tree and the lights on one side didn’t work. Well unfortunately my roommate was out of town for the holidays and when I tried to return the tree (they were out of it at the store he works at) the manager was extremely rude acting like I had purchased the tree at a discount because it was defective, then after the woman who had been helping me explained the situation he said «we can give her a refund and she can purchase it at full price». Well that isn’t right I’m doing an exact exchange and have a receipt. Seems to me he just wanted more of my money and now I’m having to drive to a third store that is way across town just to make a simple exchange. I feel it is very inconvenient and I was treated disrespectfully and questioned about the purchase like I had done something wrong. I would never recommend this particular location to any of my friends due to the inconsiderate behavior of management. He was unwilling to listen to me and treated me very rude and acted like his time was to valuable to have to «deal» with a simple exchange. If I could give less than a star I would.

Love everything about this store! Love the products, love the staff, love the Christian music playing, love that they close on Sundays

Let me preface this by saying I am NOT a craft person. I just don’t get the fun in making crafts, but occasionally I’ll need something from this HL. It’s been fine every time I’ve been in there. I’ve always found what I needed. I unexpectedly picked up a really cute gift for a pregnant friend as well. For that reason, I’ll bump it up to four stars.

On the hunt for a photo album… was lost at first, but a gracious employee took us to EXACTLY what we were looking for… and it was 50% off… I wish everything was this easy…

I had time to kill while waiting for lunch, so maybe I’m not the target demo, but here’s what I saw…
Mediocre stuff like you’d find at any big box craft or home store, marked way up then discounted way down. I don’t trust stores where everything is 50−70% off… am I stupid or are they?
That said, they have a lot of crafting stuff at 50−70% off.

I don’t go to craft stores alot, but when I do, I’m amazed at how everything is always 50% off. But the thing is, EVERY arts and crafts store does this; don’t believe me? Walk into a Joanns, a Michaels, a Hobby Lobby, etc and tell me you don’t see 50% off signs flying around all willy nilly. Prices are similar to all of these so it’s a complete wash in my book.
The customer service is what brings this place down to 2 stars. Asking questions will get you a quick look over and a «why the hell are you bothering me» tone when responding to you. Don’t expect friendliness from the register either. No hello, how are you, nothing. She rolled her eyes when I asked her about a coupon I printed online and didn’t know if it qualified since it says on regular priced items only.
But Hobby Lobby can’t get 1 star, it’s clean, organized, and smells like fake plants. There’s never a problem with parking, there’s always carts and baskets. It’s just those workers…

Good review because they always have decent canvas on-​sale. If you look around, you can find quality large (5’x5’ plus) canvas if you have a masterpiece in mind.
Bad review because the employees suck the life out of you. In an art store… WOW!
Ehh…on to media. Mediocre at best. Low quality oils. pastels, charcoal… All at a premium price. More «Crafty» than «Arty» Completely lacking in sculpting materials as well. Unless Cray-​o-​la Clay is your thing…
So if you’re an artist, you might want to look online for media or even high quality canvas.
The other beef is that they don’t promote local art. Pfaaah!!!
As for being a Christian Store… That’s probably why the employees are so damn surly.
Uh-​huh-​mayyyyyzzzzzzzing-​ing Grayyyyyyce…

I frequent Hobby Lobby for work. I am always able to find nice things for my employees at a very affordable price. They can not be beaten when it comes to their sales. Most items are frequently 50% off.
My only complaint would be their antiquated register and check out system. The employees have to manually enter all the information. Be careful! There has been a couple occasions where they have missed a sale price because of this. I have a corporate card here and frequently have to tell the cashiers how to process it. The staff is always very friendly though.

I shop here for four items: any holiday décor, frames, supplies for the occasional scrapbooking my sister foists on me for Christmas gifts, and boas for my costumes (ohh la la!). And it’s good for these things and sundry other artsy craftsy things you can do (unlike my mother, I was born without the bedazzler gene).
There’s only a few things to note. I found out today, matter of fact, that if you find a princess parking spot right by the «south» door (to the right facing the store), it’s cause you can no longer use that door and must walk a half block down to go in the other one. Those people parked in the handicap spots next to me musta really been pissed about that.
And, yes they are closed on Sundays, which I’m fine with. Selfishly, I am glad not everyone does this, but I rarely find myself in a boa emergency on Sundays.
It’s no secret this store is Christian owned and they close on Sundays so employees can have «time for family and worship». More higher power to ya! But can we do without playing the grandiose hymns on the PA? I was humming along for a few minutes before I realized I remembered this song from my Church of Christ days «This is my story. This is my song. Praising my Saviour all the day long». That’s when I knew it was time to leave, before my head spun around and I puked green pea soup. This kind of music does not make me want to linger over your wares. Didn’t find what I wanted anyway.
In fact, went down the road to Michaels and found myself embarrassingly singing along to Air Supply «Here I am, the one that you love, asking for another daaaay.» instead. Then Smokey Robinson, then I found the frame I wanted. Hm.