Advance Auto Parts

I thought I needed a new battery so I went here and JJ gladly helped me with this somewhat long process. I really appreciate all the time he took and he was so helpful! It really is worth buying your new battery here since they will take the old one out and put the new one in for free. I will definitely come back thanks to JJ!

I work on my own cars and have been in here a few times getting parts and what-​not. They have a few guys who know their stuff. Example: I was troubleshooting a PITA throttle body on a Chevy, and was trying to find the error codes and root cause. It had been happening on/​off for over a month. I got real familiar with the issue due to my research on the Internet. I ended up talking to one counter guy and (shocker alert!) he actually knew WTH I was talking about! That’s not the first time that has happened at Advance but it definitely gives me warm fuzzies that the guys seem to know their stuff.
Another time I was looking for a replacement Moog boot for a lower ball joint, they couldn’t find a part # BUT they did pull an A-​arm with the unit already installed (it was a customer return and he remembered they brought it back the day before) and we were able to compare the parts and double-​check for part #‘s. Now THAT is customer service!

THANK YOU JEFFREY P! I don’t know much about cars, and when my AC started blowing warm I’m so glad I came here. Jeffrey provided me with EXCELLENT customer service and completely explained how to use the product I bought and now my AC is blowing Ice Cold! So glad I came here first before taking the car to a mechanic. I’ll definitely be back.

This place really depends on who you get.
The first guy was Steven and he was as worthless as tits on a bull. The next person was a girl who said I should ask one of the guys because she was hired for her looks, ha. I appreciate her candor. Unfortunately she led me back to Steven who was again worthless for help.
After Steven left Louie came out from the back and saw me trying to figure out what I needed and was very helpful!!!
Hopefully when you come a knowledgable or at least friendly guy will be there. Hopefully Steven wakes up on the right side if the bed tomorrow… hey man smile… life is good.

Went in to have our battery checked and Andrew was courteous and offered to help save us some money by trickle charging our battery overnight. I’m sure he could have just made some money by offering to up sell us a new battery. I appreciate the integrity, will definitely recommend and comeback. AAP is lucky to have him.

My two automobiles are constantly malfunctioning in some capacity so I am usually seen here at least once per month. They typically have the parts I need in stock, and when they don’t they can get them to the store within 2 – 3 hours. Battery installation on-​site is a great service, especially with my hard-​to-​reach battery. I’ve purchased everything from blower motors to wiper control panels to AC fuses to batteries to a sun shield screen thingy here and have had good luck.
My only knock on them is they could be a little friendlier and maybe have another person on staff at any given moment. There is almost always a line a couple people deep and just one man manning the checkout.

I was so shocked to get kind and courteous service at an auto parts store that I had to write a review about it. Some dude who works there named John went out if his way with his helpfulness.
Suck it, Auto Zone.

I live in the neighborhood, so it’s a handy place to run when my car’s already on stands and I need this or that.
Two out of every three times I’m there, there’s an employee helping someone out in the parking lot. It’s pretty encouraging to know they’ve got so many helpful, knowledgeable, and motivated folks on the staff there. You don’t find that in the automotive department at Walmart and the like.

I didn’t grab the guys name but he was super helpful. All I needed was one little olé lug nut and he went digging in a bin and found me one. Even went outside to make sure it fit. I will defiantly be back because for a girl who knows nada about cars it’s always nice to be put at ease with nice employees.

I got a big helps from Advance Auto Parts a couple of times.
Jonathan, You rock! Good job, man.
You save me tons of money (at least $ 300 minimum) and time.
I really appreciate that, and see you next time.

Polite customer service but poor and inaccurate advice. Had my battery checked here three times only for them to continually say its good. After the THIRD consecutive day of having to jump it and bracing to have to replace the alternator and/​or starter, a mechanic less than a mile away from this store pinpointed the problem: bad battery. Instead of being able to have the problem fixed, I’m out an extra $ 50 for an electrical systems test. Extra star goes for kind staff.

First time in the store:
I need an air filter, they don’t have it in stock so they order it from another store.
Second time in the store:
The other store forgot to send it. This employee (same guy as my previous trip) was really friendly. So far, after two visits I have a good opinion of them actually. This employee is still what’s lifting the location up from 1 star to 2.
Third time in the store:
Turns out this store forgot to order the filter for me at all. Argh. It wasn’t the other store’s fault this time.
Fourth time in the store:
There is a line of 6 or 7 people. Only 1 employee is behind the counter. He has to look up parts, and then go get them, and then check the people out, all on his own, so the first person takes forever to take care of even though the employee was competant. I don’t feel like waiting a half-​hour in line to get an air filter, I’ll just get it somewhere else.

******2007******
EMPLOYEE WHOSE NAME I CAN’T REMEMBER: «Can I help you find something?»
ME: «I’m looking for replacement windshield wiper blades.»
EMPLOYEE WHOSE… etc…: «What’s the make, model and year of the car?»
ME: «2006 Chrysler Sebring Touring convertible.»
[literally two seconds later…]
EMPLOYEE WHOSE… etc…: «Boom! Here ya go!»
ME: «Aces!»
******2008******
ME: «Some asshole dented my fender while I was parked at Hobby Lobby. You got anything I can use to pull out the dent?»
ANOTHER EMPLOYEE WHOSE NAME… etc…: «Let’s take a look… I don’t have anything here that can help, but I’ve got a contact who does fast, inexpensive work who can hook you up.»
ME: «Aces!»
******Today******
STEVE [I finally remember a name]: «What can I help you with today?»
ME: «Some ass-​hat sideswiped my car a few months ago, stripping off part of the decorative trim. I finally wanna get off my ass and fix it. Wondering if you have some sort of automotive superglue so I can reattach the trim.»
STEVE: «Let’s take a look… Heavy-​duty double-​sided tape is what they originally used to attach this.»
ME: «Do you sell that here?»
STEVE: «Yep. Let’s go inside.»
[Steve holds the door open for me, leads me to the appropriate aisle (the wiper aisle), and hands me a small package.]
STEVE: «Five feet should be enough for that. Be sure to clean the area first with dish soap. It’s a de-​greaser, and that’ll help the new tape stick better.»
ME: «Aces!»
And Steve’s cute, too! But probably too young for me.

One word! Royal Purple Max Gear Synthetic Gear Oil 75W90!
Searched high and low for this product so far the only place that has it!