Patelli’s

I went to Patelli’s on the 23^rd of December, and it ended up being a terrible experience. I ordered the cheddar and beef croissant, and even though I asked for hot peppers, I realized that there were not any by the time I got home. However, the sandwich itself was decent, so that was the least of my problem. What happened though, was that I ended up getting food poisoning the day after (on Christmas eve), which involved severe vomiting. Two other family members of mine who went to Patelli’s on the same day suffered a similar fate as well. Other people have complained about getting food poisoning from this place as well, so there is clearly some kind of sanitary issue going on. Because of my horrible experience, I will not be going back to Patelli’s again.
I do have a word of advice for them though; make sure you meat is kept fresh, otherwise, customers will suffer from you actions.

This was my second time eating at this restaurant. Initially I thought it a good restaurant until I had an issue. Once I got home to eat, I found a hair in my food. I only live across the street, so I called to let them know what happened. Alexis, who I guess is the manager, upon hearing me say there was a hair in my food said, «OK, the only thing I can do is make you another gyro or give you 10% off your next meal here.» Not once did she apologize for something disgusting like someone ELSE’S hair in my food!
I went back to Patelli’s, she looked at the gyro, looked at me, then rolled her eyes and told the cook to make another one. Here’s why this is important. I have a beard, a DARK, COARSE beard. The hair in my food was a thin black hair. She assumed I wanted to waste my time by seeing my own hair in my food and making an issue out of it. I don’t do that sort of thing. My specialty isn’t a free meal hair hustle or whatever people do nowadays to get over on companies. She was badmouthing me to the cook as I could tell how he looked at me once she walked over to him.
Again, she never apologized for my experience. I remained calm though I was and still am very pissed about this situation and how it was handled. Rather than doing something unbecoming, I thought it best to let you all know to stay away from this place. Unsanitary, unapologetic and it will never see another dollar of mine. To the owner of this location, you’d do yourself a favor by getting rid of Alexis. She is a TERRIBLE employee. I’ll never come here again.

I do like this place. Has a way better Philly cheese steak than goodies. But i wouldn’t recommend the Mexican food here. It’s kind of bland with no flavor. I’m from Aurora so i know the real Mexican restaurants but still it’s better than taco bell if that floats your boat. The burgers are good and the fries they spoil you with. Cool inside but is kinda getting dirty but i don’t blame them most employees you can tell have disabilities which is awesome cause gives them a chance other places don’t give them. Would be a 5 star if had better dessert options. Prices are very reasonable too.

Please with the country music. The food is good. But I rush to get out of there and eat too fast every time. Just to get away from the music.

Food is great, and the employees are always friendly. Occasionally there have been mistakes with my take out order, but we live close enough to go back and have it corrected. This does not happen very often at all.
They constantly add new specials, and update the menu. If you’re looking for a great local joint with a gyro, this is your place

This review would be 5 stars if it was for the quality of the food alone! Food is outstanding however customer service is bad, bad, bad. Went in to the North Aurora store on our way back to the office in Batavia, IL and order couple burgers and a Patty Melt, got to Batavia office and no burger on patty melt. We were not going to go back.
Went back to the same store about 3 days later almost forgot to mention it however did remember before we were checked out and they still charges us for the new patty melt! Ask to see a manager in the middle of the day and none were available? Is the lunch not their busiest time?
So all that said and done left a business card and asked to have one call me however that was 5 days ago and nothing yet.
Update! The owner/​manager did call me on 8÷26÷2015, we talked and understood and did satisfy me with his answers, I feel they are just going thru some growing pains.

This is my go to place for fast food. I have tried almost everything here and love just about everything. Just wish I had started coming here sooner.

I got an Italian beef with hot peppers and a hot dog. Pretty comparable to the Vienna beef hot dog stands in the western burbs. Food quality was great but it took over 12 minutes to get my food. Service was very nice and the restaurant was really clean. I will go back to try the gyro sandwich next time.

Food was either too hot or too cold… The inside of the restaurant was not at all clean… The staff was very young and not knowledgeable about the food they serve. I felt they more concerned with what was on there phone than their costumers. The movies were nice but they show the same show over and over I mean you could put another movie in… would not think about coming back just a bad place to go.

Great food, friendly employees at the counter!
The fiesta gyro and demon philly are really good. The fries are sub-​par.

The best thing about Patelli’s is they open at 10:00 A.M. Damn, all burger establishments should figure this out! Burgers for Breakfast! Better yet, open at 6:00 A.M. You’ll have Contractors, Truck Drivers, commuters, early risers and Aurora Public Works employees lining up at the door looking for a breakfast alternative.
The only problem… the food sucks here.
I have encountered a tasteless hot dog & fries, a molten lava Philly Cheese steak that’s impossible to eat and a Patty Melt hockey puck cheesy mess.
The counter employees are just looking for a pay check.
As far as the food goes… I’d rather eat your shoe!

Me and my wife both had chicken gyro’s. We both got very sick that night. The next day I called them up because I didn’t want anybody else to get sick. I was called a liar. I will never go back.

This place has the best steak tacos in Aurora beating out all the Mexican restaurants. I order mine on flour tortillas without cilantro and they are wonderful.
Today I tried their steak burrito (without rice and cilantro) and it was great. Their refried beans are great too.
Reasonable prices, clean place and quick, friendly service. I could eat there every day!

Not a fan. I’ve eaten here twice now, about 2 years between visits and now I remember why we never eat here. Burgers are dry and unseasoned, I’d honestly rather eat any burger McDonald’s is serving. Also fries were extremely greasy, like a big ball of mash in a bag. Its sad because I live 2 minutes away.

Overall I’d give this place 3 stars. I’ve been there a few times as it is 1 of only about 4 «fast food» places to eat in that area. Things I’ve gotten:
Pizza Puff — Very good, although all it requires is popping into a deep fryer.
Philly Cheesesteak — Good and at a good price. Very messy. I’d go down the street to Great Steak & Potato in the outlet mall though, theirs is much better.
Gyros — Tasty and a very good portion.
Chicken Gyros — I thought it was good, very moist. I was disappointed when I got it home and it didn’t have tzaztiki sauce on it :(
Bacon Cheeseburger — AWFUL! It was clearly a frozen patty that they charbroiled and tasted terrible. The bacon was cheap and had no flavor. I will never get a burger here again!
Fries — Average. Don’t taste like old grease which is a plus!
All in all this is a good lunch spot. The food is ready quick, they have free wifi, and the movie-​themed décor is entertaining.

I’m so happy to finally have a local, GOOD quick bite to eat spot!
My family and I go here often. We always do take out but that’s the best part for us.
The Italian beef isn’t really good (according to my husband, I’ve never had it) the dogs are amazing! I’m a sucker for a good gyro! The tzatziki sauce reminders me of our trip to Greece (DELICIOUS!)
Kids are so happy with the kids meals and they’re good portions for the kids. The fries are good especially with cheese. Fried pickles– AMAZING too!
You can’t forget the ice cream– I mean. it’s ice cream!!!
We recommend this quick stop if every in a rush or need some good hang over food!

Fast food can’t get much better than this. If you want to satisfy a craving, Patelli’s is your answer. There is such a variety of options. Burgers, gyros, tacos, hot dogs, even paninis! Plus, within each of those categories, there are unique options like the Mexican burger that comes with guacamole. Oh, and there’s even desert. I leave impressed every time.
To top it off, the service is super quick and very friendly.
The only complaint I have, and it causes me to limit when I go there, is the food odors. Every time I go, I find that my clothes and hair and really my whole body just reeks of grease for the rest of the day. Being that I work in a nice office and I meet with clients all day, I try not to go to Patelli’s unless my afternoon is free. And even then, I kind of gross myself out. You just don’t want to smell your food after you’re done eating it. I really, really wish they could look into solving this problem – maybe a better ventilation system in the kitchen?

I ended up here accidentally, as I was looking to stop elsewhere for a lunch break. But I was running out of time, so I decided this place looked decent and worth a try.
I walked in and spent quite a few minutes browsing their menu. You’ll find the standard hot dogs, gyros, etc but they also have a Mexican food menu as well. After a difficult decision between a few different menu items, I decided to give the Veggie Twister bowl a go, as it would be an easy eat-​at-​my-​desk meal. I also ordered a size of fried pickles.
I waited about 5 minutes for my order; not bad at all for lunchtime. While I waited, I noticed that the place was very clean, despite the place being full of people. They have a movie theme going on, which was unique. The employees were friendly and welcoming.
The fried pickles were great. I was expecting pickle slices, like you’d get anywhere else. Not here; they deep fry whole spears! I was worried at first glance because they looked like (big) deep fried zucchini. But after taking a bite, I was pleasantly surprised to taste a delicious pickle. It was a nice change from your ordinary sliced fried pickles. A small order will get you five spears, and you also receive a side of Ranch for dipping.
The Veggie Twister bowl was a bit disappointing. I did not detect any green onions that were supposed to accompany it. The beans were quite watery, and coupled with the salsa (seemed to be along the lines of a jarred Pace or Tostitos salsa) the Twister Bowl was a bit of a hot mess, literally. The corn chips were nothing but a soggy mess by the time I got back to work. It was a big bowl of mush. It was still edible, though.
I’d probably give this place another shot, especially for the Fiesta Gyros, Buffalo Chicken Wrap, and a few other goodies.

This is a fairly new place to the area and a welcomed new place. I think a few people give it such high ratings because, in this immediate area, we don’t have a decent burger/​beef/​gyro joint. If I give something 3 stars, I do like it and will continue to come to places I give 3 stars. You have to be really exceptional or different for me to give 4 and 5 stars.
The closest fast food place, like this, is Goody’s, on Farnsworth and that place is questionable, anymore. Do I think it’s as good as Portillo’s? No. Even though their sign uses similar font as Portillo’s and their fries look like Portillo’s. the fries don’t taste like theirs, but they are fine.
I’ve visited here a handful of times. I’ve had salads (always fresh and full of goodies — don’t like the box croutons they put on it though), I’ve had the beef (not my favorite beef, but completely fine), the gyro and chicken gyro has a good flavor, tastes fresh and doesn’t have questionable bone bits in it. The one burger I tried was good. The chili cheese fries are huge. However, I was not impressed with their burrito. Just didn’t taste authentic enough. Wouldn’t order anything from the Mexican portion of their menu again, even though the staff says their tacos are pretty popular.
The place looks clean and has a cute, movie themed décor. All of the young staff have been friendly and helpful. I will continue to come here. Now if they only offered a chocolate cake, like their competitor. ;)

Fiesta! Fiesta! Holy spiceballs batman! The Fiesta Gyros is spicy good in all the right places. Thankfully I backed it up with their homemade lemonade.
This location is new on the block, I’ll be back to try a panini next.
If you are a movie buff, you will enjoy this place. Random movies from the 80s to current is always on rotation on their flat screens. Ya might even sit next to the incredible Hulk cutout.