Keller’s Professional Auto and Diesel

I have went to Keller’s on several occasions and always leave happy. Aside from a quick oil change when you make an appointment, I had to have my radiator and thermostat replaced. Other shops quoted me almost 1,000 where as Keller’s kept it around 678 with parts and labor.
I went for an oil change today, ³⁄₈. I made an appt and was quoted 30 mins. I came back within that time and they discovered there was a faulty I ring so I had to wait about an additional 25 mins while they replaced the filter again. I didn’t make a fuss or complain and when my car was finished they had comped the oil change, absolutely free, no questions asked.
They are the epitome of great customer service!

Well, apparently I was too quick in giving Kellers five stars.
The last two times we’ve called ahead Nate has quoted one price over the phone then told us later that the price is $ 100 higher for the exact same service. The first time I though I just misheard him when he quoted a check engine diagnosis at $ 29.99 and the price changed to $ 129.99 when I went to pick up my car. But today we both heard him say the price for a spark plug check was $ 54.99, which my partner confirmed and he repeated to us. He then called me a few hours later and said it was $ 154.99.
I’ve also told them several times that I’m just trying to see what cheap fixes I can try to get my car to pass emissions before I give up on it and get a new car but they keep trying to sell me a $ 2000 catalytic converter replacement even after I told them the car is not worth doing that. They never bothered to tell me that cars over 11 years older don’t auto-​fail emissions for having a check engine light on, either. Had to find that out from my mothers mechanic, later confirmed on the emissions website. They it made it seem like it was necessary.
On top of all that, they didn’t change my air filter, nor did they make a any apologies or attempt to rectify the situation when I picked up my car despite this clearly being on the work order they printed out for me.
Bottom line, it looks like Kellers is now willing to give up the years of our business on two vehicles over a couple hundred dollars. I don’t know if there has been a change in management or what but this is no longer the customer friendly and honest business it used to be. I’ll miss the $ 10 oil changes, but I just don’t trust these guys anymore.

I needed an oil change and I needed it fast. Got the mailer advertising a $ 19.99 premium oil change. I am very happy that I scheduled my appointment with them. It took 30 minutes, they were honest and professional. I am a happy customer. See you in 4,000 miles!

I always have the best service at Kellers and I have been taking all my cars here for over 10 years. Thank you for the best customer service around for all of your car needs.

Keller’s has always been good to us. They’re honest, and do their work with integrity. You can trust that your vehicle is repaired perfectly and they are very good at giving you a now, next, and eventually schedule if there are several things needed. Most recently I took our car in as a walk in first thing in the morning after having it towed to a tire company the day before because we had a new tire ‘melt’. Immediately after the tire was repaired we noticed a knocking, scraping, grinding noise in the back (passenger side) and determined it was the muffler no doubt damaged in some way by the tow. Walked into Keller’s told them what happened and they took it, looked at it for free, determined what the problem was (tow company bent the tow bar against the muffler), and fixed at AT NO CHARGE then sent me on my way with a handshake and smiles. Way to go Keller’s. Few businesses make us feel like small town friends anymore. They have our business for life. We returned a few minutes later with donuts, coffee, and juice for the entire staff.

I wish I could give them no stars. They must have the rudest employees they could find. My truck broke down a couple blocks away from the location on Girard. It took them over a day and an extra $ 100 charge to determine it was a broken valve spring. Should have been a simple diagnosis for an auto mechanic. They then informed me the repairs could be up to $ 4500. I asked if they could just repair the spring. I was told they didn’t have the tool to remove the spring and would have to try to get the proper tool. How does an auto repair shop not have a valve spring compressor? They ended up waiving the diagnostic charges after telling me they couldn’t get the proper tool to replace the spring and I told them there was no way I could send the heads out to be machined. They said they couldn’t fix it and they would not do business with me in the future. I really don’t care if they don’t want my money if they can’t do an honest repair at a fair price. Being rude they took hours to put everything back together (because they wouldn’t put the parts in a box for the second mechanic shop). I loaded my truck on a tow truck and took it to a mechanic on the other side of town that my family has trusted for over 4 decades. They fixed everything in about the time it took Keller to put a valve cover and sparks plugs back on. The total repair price at the second mechanic was just over $ 400 and my truck is running better than new. In my previous experience with Keller they took and extra 4 days to repair a power stearing pump because they said it took a special tool for dodge and the tool broke. They couldn’t get a replacement tool for days. Both times I was told they had to have a special tool for dodge hemi engines. Really because the second mechanic this time was able to use an ordinary valve spring compressor with no trouble at all. How does this shop operate when they never have the tools required to do the repair?

Always great service. Where can you go and get an oil change for under 13 dollars. They are also AAA approved.

I brought in my old Focus that suddenly began running roughly and was given an estimate of 800 $ to clean out «clogged injectors».I told them I could not afford that and returned to get my car. I remember them being kinda rude about the whole thing. Definitely not friendly or sympathetic to my plight. Long story short, it turned out to be a missing vacuum plug (.50 cents). Car runs fine.
Un*****believable
NEVER AGAIN

A couple years ago, I found that the power steering pump had gone out in my Blazer. To avoiding asking dad & lil bro to come take a look, I paid for a tow to Keller’s and the $ 80 for an inspection. I was called and told that I had debris in the pump as well as the tubing & repair cost would be $ 1,200. I said hell no, paid for the tow back & gave into asking family for help. Low & behold, the whole thing cost us $ 60 for the pump when the only problem was that a plastic O-​ring had ripped causing the leak AND, NO debris in anything. If they had truly check it out, I’d assume they’d been able to tell me they had no clue, and NOT BS me about debris.
I came here for the same vehicle not too long before, and had a head gasket replaced to the pretty tune of $ 1,400 — it was being paid for by a family member & I was kind of out of the loop, otherwise I would have also said HELL NO to that too. The serpetine belt pin just happened to break on its own during the repair, so the new pin, new belt & labor for that repair was tacked onto the bill. After the repair. my truck would smoke coolant BAD after long and/​or hot driving. Not steam — smoke. When I brought it back in immediately after one day of bad smoking, they didn’t have an answer, but would inspect for another $ 80. LOL, no thanks.
This place used to be on 6^th & Peoria, and I’m assuming was under another management because it was where the family brought their cars & had no complaints.
I’m a chick, but not a dummy when it comes to cars, & these dudes talked to and treated me like I was some kind of idiot. They over charged, did unecessary work & tried to BS for more $$$$. Stay away.

Came in for the $ 9.99 oil change special (Valpak) a couple years back.
Mechanic work was good. No issues with my car after the service, but I only had an oil change and brake fluid change.
However, I need to comment on the guys out front; they will kill this business — rude and unprofessional. You know those people who always think that the customer is right… well, these guys were 180 degrees opposite in their attitude. They do know that the $ 9.99 is to get customers into the shop for future business, no? A «try us out» gimmick, if you will. Don’t look down on me and treat me with disregard just because I want a cheap oil change — you’re the one offering. Well, I won’t — not anymore. Once was enough. And why did I feel as though I was getting upsold on additional service?
I walked in for the $ 9.99 without an appointment to the Parker location and got a rude welcome of how I could not (they would not) without an appointment. So I left and decided to go to the Aurora shop instead.
Well, a few weeks later, I was 15 minutes late to the Aurora appointment and got a nasty lecture and had to leave the car. I got the call that I needed new brake fluid and a tranny power flush. Proceeded to call Mile High Honda and was told that they do NOT recommend a power flush. Okay, makes sense as loose metal can screw things up; well this did not make sense to Keller’s; they questioned the dealer. Really? Needless to say, I was grateful that I only got the oil and brake fluid change.
Overall, 3 stars for work done. –1 star for front guys. Do they purposely hire guys like this at both locations? If so, then this attitude comes FROM THE TOP. Know what? Not all mechanics are rude and unapproachable, and treat the general public as automotive-​morons. My rule of thumb is… your service manager is the one who hires and oversees the workers. If they are rude and condescending to the customers, how are they treating the workers? Also, what kind of guys are they hiring?
Forever, looking for the «right» mechanic…
That was 2009.
This is 2012.
(see latest review on Jacobs! yeh, my search is over!)

I can’t honestly say I’ve been an actual Keller customer, but based on my experience with them you’ll understand why.
I woke up one Saturday morning to accomplish one of my husbandly duties, maintenance on my wife’s car. I sped off to one of those quick lubes, only to discover that her cars oil pan had been outfitted with a temporary plug. In layman’s terms this means, no one will touch it for fear of permanently damaging the oil plug, so I was forced to take it to a real mechanic. A coworker recommended Keller’s so I went with that.
I dropped it off a few days later under the assumption that at the most it would cost about $ 300-​$ 400 to order and install a new oil pan.
Boy was I off.
When I arrived I told them what the problem was and handed my keys over. The guy that was supposed to be listening to me was too busy stuffing a sandwich in his mouth to pay attention, and when he realized I had finished talking, muttered,” so how long has it been leaking?”
Realizing he hadn’t been listening to a word I said, I told him that it wasn’t leaking at all. He typed in something in the computer anyways without getting clarification and sent me on my way.
Later I received a call from them saying that I needed a new oil pan, two gaskets and that I had a fuel leak above the oil pan that they couldn’t give me an estimate on until I got the new oil pan. The grand total: $ 860 large!
In the voice of a man who felt defeated and who obviously doesn’t have $ 860 dollars I can just spend at a moment’s notice on a 2000 Plymouth Breeze (think Eyore); I said, «I’ll be there soon to pick it up.»
When I walked in to pick up the keys, I wasn’t greeted by a mechanic willing to explain to me what needed to be done and why it was important. There was no printed estimate or alternative repairs offered. None of that for me, in fact I wasn’t greeted at all. Instead the keys were thrown on the counter in my direction as I approached and they barely looked up as one of them forcefully said «there’s your keys.»
Normally I’m the type to get quite angry over that kind of behavior, but as I walked out without giving them a swift tongue lashing or wagging finger, I almost felt sorry for them. They thought they could sucker me and when I didn’t fall for it they got mad. Poor guys, guess business is slow, but if they keep treating people like that they won’t have a business at all.
The story does have a happy ending though. A few days later I took my wife’s’ car to a mechanic downtown and they diagnosed the same problem, plus a plethora of others and made the same repairs for under $ 200 total! The car is running great. Take that Keller’s!
By the way, If it were possible to give them no stars I would go with that instead.

I found Keller’s Pro Auto and Diesel on Tom Martino’s referral list. I wanted to find an honest repair shop that can handle the finicky nature of BMW problems and not rip me off or treat me like a dumb girl. I brought my late model BMW to them for a coolant leak. The repairs seemed pricey, but I did my homework and found out that they were just slightly higher than it should have been. I even asked them about it and they said, they’re not the cheapest shop, but their work is quality.
When I got my car back, I could smell antifreeze when driving it to school the next day. On my way home, «check coolant level» even popped up on the computer screen. I brought it back to Keller’s the very next morning. They put my car up on the lift immediately and did not make me wait long before they found that a hose clamp that was probably as old as the car had come loose. They replaced it at no charge and topped off my radiator.
I manage a fleet of tow trucks. I noticed that Keller’s also works on diesel engines. I talked to them about working on my fleet and they put my company on their fleet program which offers some great discounts! I’ve since had my Ford F650 flatbed tow truck in their shop for repairs. The communication and customer service was wonderful and the truck seems to be running fine (aside for one problem that no shop has been able to fix, but I’m starting to think that it’s just because it’s a Ford and it’s a piece of junk).
Just last week, I brought my BMW back for a transmission leak. I had it back the very next day and my car is driving great! I have worked with both Shawn and Mel at this location and both are friendly, punctual and easy to work with.
I did not give Keller’s five stars due to the fact that I did catch them charging me extra labor on the coolant leak and they are more expensive than others. I was also irritated over the broken hose clamp that I think they should have caught during the initial repair. At least they rectified the situation and took care of it quickly.
Overall, a strong four stars. Reliable, friendly, quality repair work combined with a 5 year, 50,000 mile warranty. I think I’ve finally found a mechanic I can take my car troubles to that won’t completely rip me off or treat me like a dumb girl that doesn’t understand cars. Thank you Keller’s! Also, thank you Shawn and Mel. You both are great!