Grease Monkey

I would find another location. I used to always come here but the last time it was really bad. I was charged for a high millage oil change and they only washed the windows on 1 side of my truck. It took a really long time as they spent most of the time just standing around talking to each other and were on their cell phones a lot. I am not sure what caused the change but you would be better off going somewhere else.

E very time I have been in for an oil change the guys here have always been very nice to me. I had my baby with me today and I needed her diaper bag so I could make her a bottle. They were very nice about getting it for me. They never try to sell me things my car doesn’t need. Thx for always being nice and friendly.

Very nice guys helped me, Kevin being one. It’s nice that they wash your windows and vacuum your floor mats when buying an oil change! I was also surprised with a flower on my dash! New into town, and I thought I would try them out and I was pleasantly surprised with all around service.

These guys were great. Had me in and out in a very short time. Not only was my service top notch, the facility was spotless and the customer service was wonderful. They even made sure to let me know that I would be needing two new tires in the future. I very much appreciate the mechanics letting me know about future service requirements! I will definitely be taking my car here again and telling everyone I can to do the same.

Fast and friendly service! Even a keurig in the lobby rather than burnt and stale coffee. Didn’t try to rip me off either, like many oil change businesses do. I’ll most likely be back for any oil changes in the future!

Worse customer service ever, will never come back here. The only reason I came back this time was to have them fix the oil plug that they broke the last time. I dropped off the car and explained to the guy that there was a temporary plug in because they broke it the last time and that they told me that they had to order the replacement part, to come in at the next oil change and they wld fix it. While they checked me out, I asked them if the permanent plug was in, guy was clueless, went to check, came back and asked me if they had broke it previously? Duh, that’s what I told the guy. What, trying to charge me? Told me if I wanted it fixed, it wld be another 30 mins, no apologies.
The time they broke the plug, they told me they wld have to go across the street to get the part. They came back out and didn’t say anything, I asked and they said, oh, they don’t have the part in stock, we had to put a temporary plug in, didn’t bother to tell me shit until I asked. Told me that they wld order the part and I wld have to come back. I asked when, they said next week or the next oil change. I asked, is it critical for me to have it done next week or the next oil change, the guy was all confused. What the hell kind of service is that?
Every time I’m here, I’m stuck here for at least 30 mins, even when there’s no wait. As I sit here for almost an hour now, writing this review.
Don’t ever take your car here!!!
Just checked out, asked again to make sure they put in the permanent plug and indicated that I was unhappy with the service, guy at the counter asked who checked my car in, I told him and he said, oh that guy, he’s not the sharpest, we are thinking of letting him go. If you told someone else, your car wld of been fixed. So, what, am I suppose to tell another person incase the first one isn’t doing his job? Talk about unprofessional, and of course still no apologies, just excuses and throwing his co worker under the bus.
A month later… oil has been leaking for a few weeks now, the Monkeys at Grease Monkey did a real job on my car, now wasting even more time trying to get it fixed. This is bullshit!!!

I’ve been coming to this GM for about a year now and I’ve had no problems. I’ve taken my car to other GMs over the years, and I’m satisfied with the service, speed and prices I get at this location. They know my car, have it on file and don’t try to oversell me on things I don’t need. The staff are professional and always willing to explain something to me if I’m not sure why my car needs something they may suggest. It’s an oil change place, so there’s not too much I can say other than they get the job done in a timely and professional manner. I recommend it.

Okay, come to find out they left the rubber spacer off that goes between the drain plug and the oil pan… which in turn caused the plug to weld to the pan due to heat… so, really… don’t have monkeys work on your car!