Chili’s Grill & Bar

This place is always packed on the weekends. Only bc Southlands doesn’t have too many sit down restaurant choices. Service is fine, food is blah. What you expect from microwaved food…

Worst experience at a Chili’s ever. First we came in and we’re not greeted then people who came in after us were seated before us, not reservations but added to the list. Next we ordered the white spinach queso, what came out was not the white spinach and was disgusting. We asked for napkins and couldn’t get any, asked for the manager who never showed up!!! Do not go here if you want good food.

Waited about 45 minutes tonight for our entrees. I think the waiter forgot to put in our order. Then we reordered drinks and had to ask another waiter to bring them 20 minutes later. Poor service to say the least.

I can say I have never had a bad meal, dining in or take out. The service can sometimes be slow when the place is packed, but normally we have had good service. Our favorite server/​bar tender is Joe, probably the hardest working person I know.

Lunch with 3 daughters today. Mlk day and we went at about 1:45. Not busy. Food ok but service was horrendous. Still left 20% tip as my kids serve others and realize their importance. Waitress was Tanya. Even in leaving we had to wait 15 minutes for a to go box and had to track down hostess as we couldnt find our server.

Cold food and bad service. I will not be back. Don’t waste your money at this location. Chili’s is great… just not THIS one.

This is the second time I have been here and have been disappointed. We were seated immediately, which was good and the hostess was very nice.
Our server was over right away and took our drink order. Our drinks came right away and we ordered the sampler with sliders, cheese curds, and buffalo chicken tenders. My strawberry lemonade was extremely weak; each time the server brought another, which took a while each time, they were weaker and weaker until they were slightly pink.
The appetizer came within a reasonable amount of time. The cheese curds and sliders were good. The Buffalo chicken tenders were small, but good. Overall I didn’t feel like it was a good portioned amount for what it cost.
My entrée of loaded baked potato soup with a side of mac and cheese and my girlfriend’s buffalo chicken sandwich arrived quite a while after our appetizer. The soup and mac and cheese were great, no complaints. The Buffalo chicken had almost no sauce on it. The sandwich was good, the chicken juicy, but without sauce it was very bland. The fries… were cold! I couldn’t believe it.
Overall two stars for the slow service and below par food. Chili’s, I know you are better than this…

Great service here, very busy on Saturday night. We were told the wait time was 25 minutes so we sat at an open table at the bar, they didn’t give us this as an option but we just decided to sit to wait since all the benches were filled. A waitress ended up coming by and telling us she would be happy to serve us so we ended up not waiting at all!
I got one of the new smothered burritos with rib meat, very good! I also ordered a white Russian, very strong so that was good. the endless chips and salsa was a plus.
our waitress working the bar area (I forgot her name) made the experience better, she was quick and helpful.

When we first approached the restaurant the managers were holding the doors to greet their customers. I thought this was a nice welcome mat. We arrived at our table and the waitress was very nice. The wait staff was very punctual for service. We received our drinks quickly. We placed our food order as it also arrived very quickly. We ordered an nachos and asked for extra guacamole. Unfortunately the kitchen only placed a dab on the plate. So I told the waitress and she adjusted the bill because I was charged for the second add on guacamole. In closing our visit was satisfying. I plan on returning to Chili’s Southlands. Good job Chili’s !!

If there was a zero star. They would have it. Didn’t even eat here, could not get past the filthy conditions. Dirty silverware. Menus were sticking together and had salsa and other food in it. They hostess tried to seat us at a dirty table of 5. When we needed a table for 6 and a spot for a baby. Ordered drinks with filthy glasses and I walked out without paying.

Staffing seems chaotic here. We honestly get better service when eating in the bar. The dining room servers were seriously overworked at 6 pm on a Thursday evening.
Food is just ok. Nothing special but nothing horrible. The joint was hopping for a Thursday night.
Solidly A-​OK.

Steak was not good at all. I had to chew each bite for a long long time. even though it was supposedly well done.

Chilis has been one of my families go to spots for years now at least over 8 years. We have constantly been going for their different selections of food ! It’s a great family environment. Although I have encountered many bad experiences with my food being incorrect. I have always had to substitute and change things on my dinner options because of allergies and many times it had been wrong. The wait staff is very generous though. The change of the menu is for the worst. Many of the favorite menu items have been taken off. Potato skins, Philly cheesesteak, chicken Cesar pita. Those were some of the many delicious items that have been removed. The new items on the menu are just getting greasy and unhealthy. Not attractive menu options. However they have some good items but feel it’s still lacking many options. Like why is there no veggie burger?

I was all for stopping by to get dinner with the family. Ordered the fried pickles for an appetizer it was like eating flour paste covered soggy pickles with whole peppercorns thrown in to insure you break a cap or a tooth. Told the waitress about she says «oh well the menu will change in a month or two».
30 minutes goes by «were so busy I’ll check on your food». So we wait… The restaurant is half full mind you.
My food comes out ice cold it had been setting in the window for quite awhile. At this point I’m torqued. Her response we had to wait for the rest of your food to be prepared. so a quesadilla takes longer than a steak???
I will never eat here again period.
STAY AWAY

A solid 3 Stars. We like to go here for beers, appetizers and trivia. A great way to spend a rainy afternoon and a just a little down time. We never eat dinner or lunch here but love to play the trivia games.
Service in the bar area has always been fast and friendly.

I frequent this location @ least once a week & we always get great food, service is friendly & never disappointed with anything. My fav is their guacamole black bean patty burger & table side guac is always good.

I forget how much I hate these places and make the mistake of going back every 5 or 10 years and yesterday was the day. The atmosphere is loud and obnoxious and has TVs to distract you from the people who are important. I don’t know if I always get the wrong thing or what, but I think I’ve only once ever had a tasty meal there once that I thought was worth the money.
We were there for lunch and I ordered the chicken fajita lunch. I got a cheese enchalada soup that was only ok. It had a heavy cheese flavor that dominated it and there was no spice to it at all. The chicken fajitas were AWFUL. There was no spice in the cooked chicken. The onions had a BAD flavor to them, heavy of smoke and just not right at all. The green peppers were under-​cooked. The plate with the other ingredients had no beans and not nearly enough pico.
The waiter was a nice young boy who took good care of us, but the atmosphere and food quality really disappointed me.
Chili’s, I’ll probably be back… in like 10 years!

No good beers on tap or bottle. Tried to order a vodka drink they couldn’t do, no suggestions from server, who said, ‘Uh huh,” when I thanked her for the beer I finally chose. We ordered a plate to share & server seemed irritated… We ordered guac, and a combo: a tostada & chicken chile ench, received a taco instead of tostada… Blah, this is why I don’t eat here!

I have been to many locations and this one had the same great food but the service was incredibly odd and out of sorts. They were training servers which resulted in 5 different people coming to our table. It was confusing and annoying because we would ask for something from three different people but never get what we needed or three times the amount we asked for because no one was talking with each other. The manager was on their phone and ignoring the staff and customers which was insulting considering what we were experiencing.

When you review chain restaurants like Chili’s, Applebees, or ANY chain restaurant for that matter, you have to take it for what it is.
I ordered using their mobile application. I saved some money using the mobile app GREAT! They had a special parking space close to the pick up door GREAT! My order was ready when they said it would be ready GREAT! When I got to my destination and was ready to eat, it tasted just like it would if I would have stayed to eat, GREAT!
If you decide to go to this Chili’s on a weekend, be prepared,
.gets.packed. That being said, they must be doing SOMETHING right. So, I would take the reviews that bash this place with a grain of salt. One thing that you are going to get from chain restaurants for the most part is consistency. The only thing they really need to pay attention to is special order details, customer experience, etc.
Get a grip peeps…