Excel Carpet Flooring

We had an excellent experience with Excel. Michelle was very helpful and gave us exactly what we wanted. The installation was scheduled and installed quickly.

Josh from Excel Carpet and Flooring came recommended by a neighbor. What amazing customer service. Josh was simply astounding. He handled everything. He was professional, on time, and delivered quality work. That’s just the beginning.
I must admit that we we were not the easiest customers to deal with. However, when it came down to it, he showed that he valued our business and that he cared. THAT is what says it all. In such an entitled society, to be grateful is no understatement. I have to believe that Josh, being human (LOL) and all…, he had to be totally annoyed with us and probably even pretty frustrated. Still, he did not waver in delivering excellent customer service and remained calm and professional. He dealt with our concerns just like a true leader in a company should. He said only positive things and ummmm… admit it y’all…that’s hard to come by… right?!
The team that he has to install both his carpet and hardwood were top notch. We especially enjoyed working with his hardwood installation team. They were an excellent team of quality craftsman that knew what they were doing. I was completely confident in the job that they were executing.
Everyone on this team worked with us and accommodated our demanding schedule to say the least. Josh reassured us that we would be happy with the work and we are. We can’t say enough nice things about Josh.
I would recommend Josh in a heartbeat and will use him again if we were ever in need of flooring. We were difficult to work with and if he can make it work for us, he can make anyone happy with their flooring! Seriously…
Now, we have beautiful hardwood floors that we adore and carpet that is wonderful. THANK YOU EXCEL CARPET!!! THANK YOU JOSH!!!

We needed to have carpet installed in our family room and needed to have it done rather quickly due to guests arriving for the weekend. I did not want the hassle of going to a store and wanted a company that specializes in «in home» consults. I had recently had a bad experience with another in home company that did not deliver during their initial presentation so I was really «on guard». I chose Excel because of their Kudzu ratings.
Josh arrived at my home on time and in his company uniform. He was a home owner’s dream, (pleasant, articulate, knowledgeable, nothing creepy about this guy). I appreciated the professionalism. He was «ready to go». He gave a great presentation and was able to answer all of my questions. I was able to receive an estimate before he left my home and he also assured me that the install could be completed within the next two days.
The guys who arrived worked cleanly and efficiently, without disrupting anything in the home. After the install, I was concerned that the carpet looked darker than anticipated, (I was warned of this by Jason), and instead of saying too bad, Jason offered to have his men return and replace the carpet with a lighter shade, in order to satisfy his customer. Well, there was no way that I could have allowed him to do this because Excel had executed the task perfectly and this was simply MY issue. I am glad that I did not change the carpet because after all of the furnishings were returned to the room, everything looked great!
This was almost three years ago and this carpet, (in our well traveled family room), still looks like new. Best of all, the price for the install was $ 500 less than the competitor’s estimate. Thanks Josh!
Not only would I highly recommend this company to others, I would use them exclusively for any future installations.

We used Excel Carpet Flooring to install new carpeting in our finished basement in August 2013. Dave was the sales rep who showed us just what we needed and well within our price range. He was knowledgeable, friendly and not at all pushy. We spent a little more than $ 2,000 for 1,250 sq feet. It was installed perfectly. They even came back a few days later because of a temporary water problem we had in our basement and finished the last part of the job without any additional charge to us.
For the price, quality and service, I’d use them again in a heartbeat.