Steinway Motors

HELL ON WHEELS
i wish i had read leslie’s review before i went to this place. i originally went here because they’re close to my house and my car was barely in drive able condition (really messed up suspension from hitting a pothol) so i didn’t want to risk driving it further away to get it fixed. after dropping the car off it took days for them to tell me what was going on after I constantly called in. when i physically went to check on the car i found it on a lift at the place next door. the owner told me it was because all of his lifts were full. i’m not sure if he just got the guys next door to do the job and acted as a middleman but it was a bit shady. he also insisted on taking the payment in cash, which i am no regretting agreeing to. once the car was «fixed» i didn’t receive any type of invoice detailing what was fixed and how much i was being charged for the replacement part vs. what i was charged for labor.
after a few weeks i started having problems with the same part that was supposed to have been fixed. i drop the car off monday and explain this to him. it has been a week and he still has not even had a chance to LOOK at the car. it’s still in the same exact spot i parked it when i dropped it off in front of his shop. I just want him to tell me whether he’ll fix the job he screwed up and if not I guess i can file a complaint or move on with my life. when i called again after a week he said he could MAYBE look at it tomorrow.
what the hell kind of business is this where you hold someone’s car for a week, do not even LOOK at it and not even call the owner to let him know what’s going on.

If I could give this place a zero I would. It takes a lot to make me angry, I’m a very patient person but Steinway Motors Ltd managed to push me over the edge. I just want to save others from going through the same headache I just experienced. So without further ado here is my story:
AAA took my car to be serviced here, because it was associated with AAA I trusted that it would be a descent mechanic. I’ve never experienced any mechanic as this bad before my car was towed on a Wednesday evening, I was told I would receive a phone call from the mechanic at 12 pm the next day, 12 came and went there was no phone call. So I called around 2 pm, after much run around I was told that the owner would be in the shop later that day and to call back, which I did. I spoke to the owner told him my concerns about the car, and he told me he would check it out and get back to me by the end of the day. Friday came, still no response, I took time out of my schedule Friday to call, I was told the same thing again, and that they close early on Saturday, and they would let me know the status Saturday. Saturday came and went no response. Monday, my husband went to the shop in person, was told they were still working on it and they would call us with update. Basically the story goes on like this until Wednesday, I was so tired of getting the run around from this horrible auto repair place that I came and got my car. They barely touched it, I never got any sort of contact other than what I fought for, and I’ve never had such a horrible experience.
The owner had the nerve to keep giving me the run around when I came to get it, 300 dollars (for a NY state inspection and a few other little things like the headlights, that I never approved of having fixed in the first place — because HELLO they never ever called me letting me know what was wrong!!!) and a week later I have a car that still needs other repairs and basically a huge waste of my time and energy. I’m furious. The owner said it was my fault because I should have called, oh my god!!! I called every day twice a day, and my husband showed up in person. Save yourself the trouble never, ever go to Steinway Motors LTD, because you know, as the owner says he’s such a trustworthy and reliable person, he’s too busy to give his customers a phone call back, EVER! Does that make any sense???