Bounce N Play

Especially on cold or rainy days, my husband and I are excited to try any indoor space with our 2 daughters. This place is equipped with 2 bigger slides, challenging enough for our 4 year old (and myself), a bouncy house, a large ball pit, and for smaller kids, a tunnel/​tube playhouse, and an area for crawlers. We usually enjoy our time here. The downside is any encounters with the staff or the owners. They are unprofessional! On one occasion, I was breastfeeding my 3 month old while my older daughter played with her grandmother. The owner had the audacity to scold me while I had a small snack. Harassing me a few times saying NO FOOD allowed! I got the memo, however, her delivery and approach from a customer service standpoint was appalling! Not to defend myself, but any new mom knows how tired you are and HUNGRY during those breastfeeding days! On one winter morning, they had no one to open their doors for freezing customers waiting outdoors. Granted they did show up a few minutes later, but what happened next is what shocked all of us who were also there. The father of a little girl maybe around 3 years old, was voicing his frustrations at the owner about making any little kid wait in the below freezing weather. She was immediately on the defense and showed zero concern. When this father felt his comments were met with complete apathy, his voice rose a bit. Within the minute, the owner began in a very condescending manner, telling him something along the lines of, «You need to lower your voice and calm down.» That made me want to jump in but I kept still… The father responded one more time a bit louder about how she doesn’t have concern for customers. Within a second, the owner was shouting at him in front of all the kids waiting «You need to leave, I’m calling the police!». Then a few more rounds of the same. Yes, people can get worked up, and when we are trying to do something nice for our kids, and you end up witnessing this type of exchange, you begin to wonder, can I take my children elsewhere?

Visited today and it was empty which isn’t always a bad thing ;). It’s a nice open space and music playing on the loud speaker. I was surprised to see a ball pit as many places don’t really have them anymore. It’s clean but many of the hard to reach places are dusty. There is only 1 small bathroom but it has a changing table and when we went only 1 person working. Everyone that enters has to fill out a waiver but you can do it online in advance.

Mr. Reuben I don’t need clarification on my experience because it was just that, MY experience. If you really cared about your business you would’ve responded a month ago to one of my calls, when Debbie said she told you to call me and/​or you could’ve responded to my email. It’s now more alarming regarding the lack of integrity your business has because you’re calling me liar. I can help you with your misunderstanding… Your staff member Debbie, extended herself to the point she stated she live near the «Rockaways» and she was going to place 20 invites in my mailbox… on 3 occasions! And YES, she promised a game and in her exact words, «I will come up with it myself, mom».
You obviously are not privy to your staffs representation of you so maybe you need to be around your business to know what’s not being done and what’s falsely being said.
Unilocal asks, so I respond. So maybe the next time, your customer have a concern, handle it in a more professional manner.

This place is crap !! I got a membership and use it ones because every-​time I call to have open play they tell me they have a birthday party and there is no open play available. I work and my days available are only Friday Saturday. the girl in the front desk was so rude and so unfriendly she kept saying |… We will not accommodate u … If u don’t use it is ur issue !!! ., sorry. Then I ask to speak with a manager !!! Oh !!! Surprisedly manager is not on duty??? I asked her when I can speak with anyone so I can fix the problem she said that she dosent know when they will be around!!! So no manager, no owner, no one to talk to !!! Only someone on the desk!!! i felt so ashamed. I will not go again., also for people that work, my advice don’t buy a 50 $ membership and u will not be able to use it at any of ur free time.

This place is super fun for a cheap open play, but I was thoroughly disappointed in the Christmas party.
At $ 30 you’d expect at least something a little better than a cheap tin lunch box for the girls as a gift. The boys got some cars which are at least something you can play with. Food was ok and the Santa costume was so cheap! It shouldn’t have even been advertised on the flier! Like seriously how much could it cost to hire someone with a beard to come for 30minutes?
Lame. Barely decorated. Heading for Teddy mountains party tonight and thank god I bought tickets for both. Hoping this one is a better experience for my toddler first real Christmas.

I have been here many times with my toddler. It’s great for the winter and on hot or rainy days. The wall colors are bright and friendly, it’s clean and well-​lit, and the toys /​equipment are in good condition. Their schedule changes frequently, though, so make sure you check right before you go. The girls who work here are very friendly. I would give this place five stars if it included free WiFi and had an eating area and sold snacks-​it is a lot to ask for little kids not to have anything but water for 2 hours. The location is great for me but it is pretty pricey. The package is 5 visits for $ 40, but if they’ve run out of cards, they make you pay for a single visit ($ 12+tax).

Came to this place for my nephews birthday. Great spot to celebrate a quick bday party for the little ones.
The first hour was free play, they had staff that supervised the children if needed. But honestly, adults are allowed to play too so I went up and down the slide several times. Pretty great! The place is very clean and the staff are great with the kids — they played limbo and sang happy birthday.
The next hour was pizza and cake time — more singing of the happy birthday.
Great place to host a kid party!

I went to this kid’s playroom during the Open Play time ($ 12 per kid and two adults). The schedule for Open Play was a bit difficult to find because their website was frequently down and unstable. The location was not ideal (10 minute walk from the closest subway stop), but there seemed to be a lot of parking space (street parking) nearby. There are two huge inflatable slides (my 2.3 years old could enjoy one, but the other one was definitely for older kids). There is also one large inflatable bouncing room (I don’t know how to call it), which is probably good for kids younger than 2.3 years old. There are a lot of toys and a few arcade games too. We enjoyed this place a lot besides its location.

Great small place to rent out for a birthday party, small class outing etc. and great service.
The reason that I’m not giving four stars is because I was not informed in advance that the climbing wall is not included in the price and had to pay more then my budget.

This is a very nice facility, very clean and has enough to keep kids of all ages entertained. My only complaint is how they handled an injury. We were there for open play and my 7-​year old son hurt his foot somehow in the bounce house. He came out screaming and crying, I took him to a bench to lay down and asked someone for an ice pack. There was no ice made. They had no ice packs. I was shocked — a place like this didn’t have an ice pack on hand, ready to go?! And it would take 15 – 20 minutes for ice. My son, still screaming, is on the bench and I run out the door to see if there is a restaurant nearby that could assist — there was not, so I asked the man at the front desk for help. He is on a phone call, but said he would get me ice. I start checking my son for a fracture. About 7 – 10 minutes later, the man appears with a bag full of ice and a paper towel. The foot doesn’t appear broken, he can move all his toes, no swelling, etc. but he wants to sit out and ice it. After about 20 minutes, I convince him to walk a bit and try playing. He goes off for about 10 minutes and comes back, still in pain. I go back to the ice pack, which is now a dripping mess (the bag had a leak), so I request a new ice pack (pointing to my son, who is obviously in pain) from an employee. She proceeds to change the water cooler (which did need to be changed) and speak to another guest before getting my son an ice pack. She was multi-​tasking, but to me, a child’s injury trumps the water cooler! I was really shocked and how poorly they handled this incident. Think if it was worse with a head injury, blood or something? It can easily happen at a place like this when it’s busy with kids. SEVERAL ice packs should be on hand at this place, or at the very least ice is always made with QUICK access to it! If an injury happens, it should be attended to by the staff. Very disappointed in this, but otherwise, we had a great time. It’s a nice addition to the neighborhood.

Had my sons 5^th bday party on Sunday the 15^th of March. The place is wonderful, clean, great staff and fun for kids. I had 24 3 – 5 year olds and about 33 adults. I picked the party package for 60 people with food included (a bit pricey, but it’s a 5^th bday celebration). Everyone had a blast, kids are still telling my son what a party he had and it was the best birthday party they’ve been to ever!!! Lol.
So why I picked this bounce house instead of the other spots in queens was because of the size and the layout. You can sit and watch the kids play. There’s no need to run around and search for your child like the other huge places. It’s on the ground level, two rooms all together. Decorations were on point. The girls were very helpful. Kids loved the pizza. Catering was good. We got the chicken Parmesan, which everyone liked a lot, the baked ziti (not too great– very dry and no sauce) and the rice. There was also Caesar salad and beverages. Of course we brought some wine on our own as well which was permitted.
My only issue was the confusion with the whole timing of the events. I am very punctual and on time, minute to minute. I get its a kids place and it’s always an issue, but I wish it was a bit more coordinated. The girls told us we cannot have anything from the room where the food was until they finished with the room, decorating it. But that’s where the wine was! And because of their policy we had to wait for them to open the doors up. Instead of waiting 1 hr, it took them a little over 1 ½ hr to open the doors, now some people were a bit impatient and wanted some vino. I personally wasn’t bothered but in case someone wants to throw a party there and brings some liquor make sure to pre game at home prior to arriving lol. I know it’s a kids party but one glass of wine makes everything smoother, especially with 24 toddlers. Lol.
Overall, great party, loved the place and got so many compliments on the venue choice. Would definitely go back and recommend to friends!

Went here for a birthday party and it was great! Adults can play on the things with the kids so we may have had more fun than the kids! The employees were organized and energetic, very good with the kids. Over all I left with 2 pooped, happy kids. Very clean too!

We went here recently with our 3 year old. He had a great time. It’s a new place, everything is clean. A great place for the winter. Prices are fair/​good. Watch the schedule, it’s posted on the website.

I brought my daughter here for the first time for her birthday. We didn’t do a party, just visited for one of their 2 hour open play sessions. The place itself is small but offered a variety of slides and climb areas. My daughter really enjoyed herself. She was scared at first but began to warm up. What I didn’t like was the amount of people that showed up before the 1pm session. It was a mad house getting into the place and reserving a spot. Once everyone got in, it was okay. I wished they offered food because if you plan on coming for the 1−3pm session like we did, either you need to eat before like a late breakfast or leave early as we did because we were all hungry. Not only that but had to leave because my daughter fell down and hit her head pretty hard which scared me. Maybe she is a bit young as I saw a lot of older kids there (5 and up). Some are rude pushing my girl a side but I guess that’s kids being kids?

Great place for kids. Good toddler area and still fun for older kids. Staff was very friendly — even offered to take our picture on the big slides.
Minor complaints: Only one bathroom (if there are more, they weren’t clearly marked). Also, I can understand no outside food or drinks — but then have some options in house. A concession stand at least. We would have stayed longer but a kid’s gotta eat!

I’ve been to bounce N play twice and both times my daughter had a blast. The first was a private birthday party and the entire space was rented out. The party was great and the kids had a blast. It seems to be a party factory on weekends– kind of deadlined to quickly finish one before the next starts. Overall, my daughter had a great time at the birthday party. My most recent visit was for an open play session. For $ 13 bucks my two year old had two hours to play. The space consists of three large bounce structures– one being a bounce house, the second being a huge bounce slide and the third seems to be for older kids– a bounce obstacle course leading up to the slide. My girly loves the bounce house but the quickness of the bounce slide wasn’t quite her style. They have a big climbing structure (McDonald’s play place type? But clean!) that has a winding tube slide. I climbed up with my daughter and took her down in the slide and was shocked how quickly we flew down– if I kid would have been standing near the end of the slide I probably would have knocked that down pretty hard, so be careful with the kiddies on that one. There’s also a toddler area with smaller play structures like a super cute tree house, crawling tunnel and play kitchen. My daughter seemed to love this area the most. We will definitely be back for open play sessions in the future.

Fun place for kids. I brought my nephew and niece. Its not too big but not small. There is alot of things to do like slide, bounce house, little tikes toys. Its also nice that there is enough people that come here so it isn’t so boring for them either

I brought the kids here for a birthday party. As we arrived we had to wait in an extremely tight waiting area exactly until the party time, then each kid was called in one by one. It was a very long and unpleasant process as kids were worried about not being called and being in such a tight place. Once inside, there was no organized play, no happy birthday wishes until pretty much the end of play time when Mickey showed up. For some reason, the lights were switched off and blinking color lights put on. This made taking pictures impossible.
After play time, kids were moved to the dining area. That’s when it got totally crazy: for adults there was not even enough room to stand let alone have a bite and not all kids got chairs. Complete chaos. We left almost right away (before the cake to kids’ disappointment) because it was impossible to be inside. I understand that party hosts may have invited too many guests, but the venue should’ve placed certain restrictions on the number of kids and accompanying adults; otherwise, it just gets very unpleasant and quite unsafe. The play area is clean and there are plenty of bouncy things to keep kids occupied for 2 hours.

Clean, spacious and enough activities to keep a toddler occupied happily for at least 2 hrs. The bounce house itself is fun, and the slides are very cool. There’s a play kitchen, a carousel ($) and a bunch of plastic houses and apparatuses for kids to roam around.
The music is super loud and could be toned down.
There is a bathroom with changing table and plenty of hand sanitizer. Love their no shoe policy.

If my two year old were to write this review, she would say BNP is the most awesome place in the universe. Of course she thinks that way of any place she’s given the freedom to run and jump without mom saying «stop, we have neighbors downstairs» every two minutes. But, we’re talking about a kid who can play with an empty box for 20 minutes, so take that opinion with a grain of salt. Since I’m the one who paid to get in, I get to give my opinion too. I agree with my kid that, from the kid’s perspective, it’s an awesome place, from the mom’s perspective, there’s room for improvement. For starters, there’s not much to it — three bouncers and a jungle gym. We went after school on a weekday and it was pretty empty, but with a few more kids it wouldn’t be as much fun. Also, my kid is little and so I jumped and played with her, but with older kids (and I’d say 8 is probably the max), there aren’t many places for the parents to sit. A couple of small uncomfortable benches, but that’s it. My other complaint is the music — it was blaringly loud, and the speaker was right over the toddler area. Too loud and hurt our ears — it was dangerously loud for little kids. It was also a bit pricey — though for a two hour session, the lack of activities and the loud music made it a one hour activity max. What matters the most is that the kid loves it, so we’ll definitely be back.

Stop by this spot with my little girl, From the giant inflatable slides to the bouncy house she loved it all. The spot was up to date, everything was clean & in working order. Big open space for your kids to go nuts, the staff was inviting & friendly. There is a separate section for birthday parties.
The extremely sad arcade area, consist of 1 arcade machine 4 tokens, Air Hockey 4 tokens & a Mini Merry Go Round 2 Tokens.
Didn’t matter to us, because we were here to Bounce & Slide. I actually went on the big slide with my daughter & to my surprise it was faster then what I expected, I almost flew off of it! This is a good spot just to hang with your child & have that play time in a safe controlled environment.
FYI: Make sure you & your kids have socks on, it’s a requirement for the play area.

We held our son’s 3^rd birthday party here and were so happy with how everything turned out. The entire space was exclusively available to our party, which made it easy to keep track of the children and to feel comfortable in the space. What stood out to us is that they have it set up for any one of any age to enjoy. Our party included toddlers, pre-​schoolers, an adolescent, and adults. Everyone was able to join in and have fun (especially on the enormous bouncy slide). The party games for the children were really great… the littlest ones could join in along with the older kids. All play areas are new and in excellent condition and the space is clean, freshly painted, and nicely decorated. The hosts supervising and moving the party along were courteous, friendly, and well-​organized. We ordered from their catering menu and the food was good… we were pleasantly surprised. My little one had a memorable time and he was asking to return for several days after.
Now, I did not give BnP five stars because we were initially put off by how pricey everything turned out to be in the end and the fact that certain charges are not listed up front. First, I have to say that I do not like that their $ 200 deposit is non-​refundable. There should be some sort of cancellation policy, because obviously unexpected things can happen. Once they hook you with the non-​refundable deposit, you have no choice but to accept their other fees (or lose the deposit if you decide to go elsewhere). For example, they have a 15% «service fee», they pass on the 3% credit card charge to the customer, which is an issue if you have to order food and other extras over the phone (but of course, they «waive» the charge if you make initial reservation over the phone). On the website it says their site includes a wall climbing area, but that’s only available if you pay an extra $ 150. We paid $ 50 for face painting and at first only one child wanted their face painted and the drawing was extremely bad. We had to ask the host to ask children again while they ate because $ 50 for one sloppy face drawing would not have been acceptable. The subsequent drawings were much better. They charge $ 20 for a cheese pizza and $ 5 for one topping, which seems extremely inflated (they don’t allow outside catering). And they do not point out well before the party that everyone must wear socks in the play area. If you don’t bring socks with you they will charge you $ 1.50 for a pair of socks that only fits 8 year olds. It is clear that they are trying to make money wherever they possible can, and I get that, it’s a business but I did not like being faced with unexpected charges.
The fact that the party was so fantastic made up for these unfortunate aspects of their business model.