Metrowest Humane Society

Very odd place — they don’t seem interested in allowing people to see their cats, let alone adopt them.
I went there about 2 ½ years ago, looking for a new kitty. I own my own home, and am an experienced cat owner. My previous cat had recently passed away at the ripe old age of 20. In all modesty, I think I’m exactly what they would want in a cat owner. Even so, despite the fact that their web site listed plenty of cats that were available for adoption, they wouldn’t let me see any of them. Two of the staff members conferred behind a closed door, and then emerged to tell me rather abruptly that their cats were too new, too shy, not ready for visitors, etc. I can understand that not every kitty is ready to receive visitors, but between the fact that they listed several cats on their web site and the curt way they dismissed me, I was left with the impression that they weren’t interested in having anyone adopt their cats.
More recently, my sister and I visited them with our parents, who are looking to adopt a cat. Before driving over, we checked the web site, and even called to ask if two of the cats listed were available for adoption. We were assured they were. When we got there, before the staff would even talk with my parents, they had to fill out an application. Once they turned it over, the staff went behind closed doors, talked at length, and then emerged to say that none of their cats were ready for visitors. We explained that we had just been told by phone that two specific cats were available. The response was that those two cats were not available after all. My father asked pointedly whether the staff was concerned about his and my mother’s age, and were told that wasn’t a problem. (MWHS’s adoption rates include a senior citizen discount, so I doubt age is a factor.) The staff simply said that none of their cats were able to be seen, and most of them probably never would be.
I have no reason to believe that they don’t care for their cats, but the next time I’m looking for a kitty, I won’t bother going there — they really seem to have no interest in letting people see, let alone adopt, their cats.

Absolutely terrible experience. I was here a few years ago looking to adopt an animal and I still think about how awful the staff was. I can’t say it enough, absolute nightmare. I was only in the process of looking and they were down the street for me so I thought I would take the opportunity to get any information available what is involved. The woman at the very front desk interrogated me and very rudely they would not let me even look at any animals. I’ve had cats my whole life and I was finally in a place where I was ready for a companion. I tried to recover the conversation with the woman but ended up leaving because I wasn’t getting anywhere. I ended up going to the humane society in Jamaica plain, which was a much better experience years later and now have my wonderful cat for 2 years. It’s unfortunate for the animals who aren’t getting good homes but the staff here need psychiatric help.

Have never been treated so poorly during an adoption process. Have been animal lovers for years. After calling twice and confirming what we needed to adopt 2 kittens today they neglected to tell us that they would need to do a vet check. If they had told us I would have told them to do it right then and not wait for us to drive 90 minutes and then call after the vet had closed.
When we arrived no one approached us to help. They just stared at us blankly. So we found the kitten room and opened the door to go in. We were snipped at by a volunteer that no one is allowed in a room until they have spoken to a volunteer. So out we went and stood waiting for someone to address us. After 5 to 10 minutes, that same volunteer came out and took my 9yo son in to play with the kittens. We, in the meantime, just stood waiting. After being there 30 minutes someone told us to fill out an application. Then 5 minutes later another women rudely questioned us about our previous cat. Appearantly they had secluded our son to question him and found out that our 17 year old cat, who was slowly dying of old age and losing weight, had ran out behind our car when we were backing up. Unfortunately our vet was unable to save her and she died. It was a horrible experience. But instead of talking to us she loudly exclaimed she was not comfortable with us and ran off in a huff. If she had taken the time to talk to us she would have learned that we had decided to keep these kittens inside.
We waited another 10 to 15 minutes, now in a chair in the hallway, listening to them talk about us.
We are good people with good hearts. We love our animals and take good care of them.
These women were unorganized, unkind and uncaring. We waited for so long and they set up my child to be extremely disappointed. Shameful. There are so many animals waiting for homes but we will never go back here.

We adopted our two cats from this shelter just about three years ago. They were wonderful! Friendly people, beautiful shelter, thorough adoption application (they even turned down another family that was clueless about cats while we were there. They were very polite and nice about it, but it had to be done!)
We couldn’t have been happier. We had just lost our 22 year old cat to cancer and my fiancé (who had had the cat since he was 6 years old) was devastated. A few days after our loss, he said he needed a distraction so heartbroken, we went to Metrowest Humane Society. They were just the loveliest people and they had really great cats. I had never had cats before (aside from my fiancé’s childhood friend), so I really wanted kittens. We found the most perfect pair of kittens and were so excited when we brought them home. Of course a few days later one started up with diarrhea, but not a problem — Metrowest had given us a list of vets to go to if something pops up in the first few days and they picked up the bill to treat both kittens for giardia.
We called them a few times with questions and they gave us great information and were always very friendly on the phone.
We still love our two kitties and thank Metrowest Humane Society for the gift they gave us!