R W Shattuck & Company

I needed to fix an old pocket door lock. I called and talked to a guy named Luke who told me to bring in the hardware and he would see what he could do. Well this guy went above and beyond for me. He cleaned out the old hardware and them proceeded to find /​custom make me a key that would work for it. Seriously this is what a local hardware store should be like. Even though it’s out of the way for me, I will probably think of coming here first. Really happy to give this store my business.

I LOVE this store. It makes me happy. (And I am not normally the kind of girl who gets excited about hardware stores.)
Here’s why:
1) The staff are really knowledgeable (unlike those in certain not-​to-​be-​named mega-​stores). If I have a question not only about what to buy, but also about how to do something (painting, carpentry, lawn care, you name it…), they can answer my question, or refer me to someone who can.
2) The service is great. If I buy an appliance here, and it stops working, I bring it in and they fix it (either for free or for a fair price). They’ll even take time in the store to demo the appliance or show me how to put it together.
3) This is a real neighborhood shop and they remember me! And I remember them… people stick around, so I can come in and say, «I met with John a few weeks ago and had a follow up question for him. Is he around?» and he is! (That never happens to me at big-​box stores.)
4) The prices are good and they send lots of coupons, which make them even better.

Excellent customer service and they have an endless selection of goods.

They have a great selection. The staff are friendly, accommodating, and able to point you in the right direction. I saw an item I wanted online from the ACE website. I brought a printout of the item to the store and Shattuck & Co. ordered it and assembled it for me for free. It was just a little patio set, but I probably would have punched myself in the neck at least once if I were assembling it myself. Shattuck & Co. would have even delivered it, but I was able to pick it up myself. I like this place so much I even bought their t-​shirt.

An old style hardware store.
Why you should shop here:
1) if you ask someone for help, they will help you, even walk you to the area for which you are looking
2) if you ask for help, the advice is useful and the folks know what they’re talking about
3) employees seem to actually want to help you
4) it’s not more expensive than large box stores
5) did I mention that the folks actually know something about what they are selling?
Try it you’ll like it a lot.

Shattuck is awesome. Everyone there is super friendly and eager to help as others have noted, and the prices are reasonable. They also almost always have what I am looking for, from actual hardware items to canning supplies and kitchenware to foot warmers and camping supplies. Parking can be difficult but it’s worth it.
I have been coming here for two years but I wanted to take a moment to write about how wonderful Dave C., in particular, is. The snow on my garage roof was becoming increasingly worrisome but I could not find a snow rake anywhere. Shattuck said they wouldn’t hold them for customers anymore due to issues with the items not being picked up, paid for, etc. However, after speaking with Dave C. on the phone, he agreed to hold one for me, AND stayed 15 minutes late to enable me to come pick it up after work. He literally had to unlock the store, just for me.
His kindness saved me hundreds (thousands?) of dollars in potential garage repair. I would have continued to return to Shattuck even without this, but it deserved mention as this place really does take care of their customers.

We love going to this neighborhood gem of a hardware store. They have a good selection of items, at good prices, but the best part is their customer service. Their staff are very friendly, never condescending, they pay attention to what you need, and give very good recommendations.
Tip: Don’t just say, «I need X,» rather say, «My X has Y issues, what do you think?» Most of the staff are very good technicians and they are more than happy to help you and explain how you can get things fixed yourself.
As new homeowners we basically stopped going to the big box stores (Home Depot, Lowe’s) and we go to RW Shattuck for as much of our needs as possible.

I’ve lived in 3 states and two countries, and Shattuck is by far the best hardware store I’ve frequented. The staff is very friendly and eager to help and the store stocks a surprising amount of goods. It is rare that I can’t find what I need. But back to the people… From the management and the (extremely knowledgeable) guys on the sales floor, to the high school/​college age kids at the counter, everyone could not be more helpful and pleasant.
I’m an artist/​sculptor/​maker type and will often need to improvise when sourcing materials. On more than one occasion the gentleman with the mustache (gotta get his name…) has helped me cobble a solution together. That alone is worth the price of admission.
Great neighborhood alternative to the big box stores, any day.

Just can back from another Shattucks trip. I have been going there since they were on Mass. Ave, so I am pretty qualified to speak on the place. In 50 years, I have had only one, slightly annoying episode-​that is a an excellent track record.
From the highly and I mean HIGHLY knowledgeable crew of old-​timers (I would be so upset when one of them would finally retire), to the pleasant and respectful young kids they hire like the one I encountered today-​Sam.
No huffing, puffing, glaring or eye rolling. Instead I get a hello, what can I do for you?
He didn’t rush, he listened, he offered advice AND when we were finished he didn’t take off, he asked «is there anything else I can get for you?»
I do not want to walk around Home Depot for 15 minutes looking for assistance, then have someone tell me that it’s not their area.
I would have given them 5 stars except that I have noticed that they have taken some quality products out and replaced them with cheaper stuff like DAP brand, forcing me to look elsewhere. I am assuming that because that now they are associated with Ace Hardware, they have to go along company lines.
In terms of customer service, you are not going to get any better. If the guys in the back area charged a buck for every problem they solved-they’d be sitting pretty!

We’ve had consistently great experiences here. Today we went to Lowe’s first, and after waiting a long time for service, we were told that there was no way to match the paint color and finish off of the paint chip we brought because it was too small. Then we came here and they helped us quickly match the color and finish exactly. They have great customer service and are always extremely helpful. Next time we’ll remember to go here first.

I love Shattuck’s! Every time I go in with a random problem I always get a wonderful solution to my problem, They are so patient and knowledgeable. Everyone is so willing to help especially the girl with the curly hair, I think her name is Natalie. She is always in a great mood and is so helpful. She helped me pick the best colors for my house and we literally spent an hour together comparing different colors. Never once was she rushing me, so patient and she has a great eye and provided me with seriously the BEST customer service I have ever had. I had fun shopping there and picking out my colors. I will defiantly be back at Shattucks, not only is it a great store it is a fun plea to shop and they have all kinds of good stuff!

Best hardware ever. Everyone is very pleasant, accommodating, and most of all sincere.
I don’t know about you but I do get somewhat intimidated at hardware stores because I usually come there not knowing what exactly what I need. This hardware store made me feel like I am their friend and that they are there to help me happily.

I’d give Shattucks five stars if they worked out a way of providing a handicap accessible entrance (there are five or six steps), but they have so little focus on disability issues that in the spring bags of mulch, fertilizer, and manure are stacked in a way that fills the striped area next to the handicap parking place, preventing someone disabled from exiting out of the car. On the other hand, if I can be precise about a few items I want (2 cup Pyrex measuring cup, some 1−1÷8 wood screws, etc.), I have been able to have one of their sales people find the items and bring them to my car. (I haven’t tried this at a busy time or when I wasn’t able to pay in cash.) I’ve been a Shattucks customer since 1970, and when I was able to get into the store more easily, I preferred it to other hardware stores by a lot — my main problem with them was that if I planned to use what I was buying in a nonstandard way, I often found it best not to tell them my plans.

I find this to be a really nice neighborhood hardware store. They get crowded on weekends, but the staff always stop to ask if I need help finding anything. The last time I was here I had a half thought out idea of painting some random piece of furniture I got at a yard sale. One of the nice staffers explained every single step of the process to me (stripping vs. priming, sanding, etc), and walked me over to each product to show me his favorites. I *really* appreciated his patience and detailed instructions. Even though I think the prices are a slightly higher here than one of those gigantic hardware stores, I would come here for the service, no doubt.

They were unkind and unhelpful.

Very nice and helpful staff, great place with everything you might need. Not bad prices either

This is my local hardware store. I’ve been here or called here dozens of times. The staff knows where the goods are and take me to them. On the phone they pretty much answer on the first ring, then in 2 seconds go find out if what I want is in stock. They have everything. They have treats for my dog. If I don’t understand something they can give a dissertation on why teak oil beats boiled linseed oil to weatherproof an adirondack chair. (Teak oil is more expensive but it soaks in better and won’t feel sticky.) People griping about the staff or complaining that they wouldn’t keep the store open past closing time just for them are not from this planet. If you’re from Earth you’ll be quite satisfied with Shattucks.

This is a tale of two stores. The one in front is a garden-​variety hardware store — BBQ grills, lightbulbs, mops, paint, etc. The one in back used to be closed off to the general public, almost wholesale, you had to ask for what you wanted at a counter. But now it’s wide open in back and there is a very very good selection of real hardware — every fastener of every size under the sun, obscure plumbing parts, all kinds of widgets and gadgets.
Unfortunately they haven’t told the people in back it’s all one store now. You get the feeling if you don;t already know you want an 8 – 32 torx-​head brass reverse thread screw, they don’t have any patience.
Bit of a strange place, but they probably have what you need, as long as you know what it is.

Shattuck is still almost an old-​fashioned hardware store (half of it is). It has made a bit of a transition to a more modern one recently, yet a lot of their hardware is available as individual purchases, which is quite valuable to me compared to, say, Home Depot where you can only buy the quantities THEY want to sell you. You can also examine the hardware before you buy, also very valuable to me — does it fit? — before I buy.
Aside from being a good old-​fashioned hardware store, they have a good supply of indoor and outdoor household goods, including grill supplies. I prefer to give them my business than the big box stores, and doing comparison pricing, it isn’t always that different. A kettle for boiling water we just bought was actually lower than on Amazon, and with their $ 5 coupon, considerably less — and with no shipping charges, of course.
One reviewer here complained that they are surly and would not help him; he needs help because he has a serious knee problem. I have seen them give help cheerfully to every person who asks; indeed, I have offered help myself (I don’t work there). One has to wonder: if he looks like he can handle it, but happens to have a bad knee, did he think of asking for help? Because I wouldn’t think to offer if the person does not look like they need it, and perhaps they would not either.
As for «surly», I find that surly is as surly does. Wearing a smile and a friendly attitude is rarely returned by a surly attitude or scorn ANYWHERE I go. Just sayin’. Shattucks is one of the friendliest places in town — like all the places I go, but maybe that’s just me.

It’s a shame that the service at this store is so hit and miss, because the selection is decent.
Having shopped there probably 10 times, I am sorry to report that some of the staff are just rude and unhelpful. I see plenty of other reviews noting that some of the staff members are «surly» and other such charming things. Really, hardware store are not supposed to be run by unhelpful jerks.
Today I was in the store, and wanted to buy something sizable which they were stocking outside. I have a serious knee problem. I told the clerk I wanted to buy it, explained that I had a knee issue and that’s why I didn’t lug it back inside, and he MADE ME WALK OUT AND GET THE ITEM AND CARRY IT BACK TO HIS LAZY SELF.
Are you kidding me? And he was short and snappy about it. Amazingly, the other guy behind the counter thought it was funny. Yeah, so hilarious buddy.
I would rather give my business to Wannamaker or Winchester True Value.