Best Buy

If only it were possible to assign a negative score.
The employees at this Best Buy assured me that the model of TV I had come in for they had in stock at a storage facility. So I ordered it right then and there. After a month of waiting for it to ship, they sent me an email cancelling my order because they had no units available. I went back to the store on a hunch and had my suspicion confirmed when I asked if that model had been discontinued. It had been discontinued earlier that year. When I told the manager that it was still being sold on their website despite being discontinued and out of stock, and that his employees had insisted they still had it in stock, he merely shrugged his shoulders.
Out of desperation I bought a different model that was there in the store.
The best part was that I never received my refund for the first order. The email stated it would take 7 – 10 business days, and I let the 10^th business day pass by before I called. After half an hour on the phone with corporate, and being handed up the managerial chain 2 – 3 times, the lady on the other side of the phone told me they had already refunded me. I was looking at my bank statement as I talked to her, assured her that I had gotten no refund from Best Buy or Visa, and offered to send her a copy of the statement. Only after threatening legal action did she approve the refund, which was in my account the next day. As of now, 8 months later, I’ve yet to see any evidence that I was refunded the first time around, as Best Buy claimed.
I’m only writing this now because today I’ve been attempting to buy a laptop from their site, only to have the site crash every time I try to check out. It also alerted me that PayPal had not approved my payment, except that when I logged into my PayPal account I found a statement saying that it had approved the payment. Go figure. When I called customer service, they were only interested in getting me to order the laptop on the phone, even after being unable to confirm whether the original order from the site I’ve been trying to place would go through
Best Buy takes the cake for offering the worst online AND offline buying experiences, AND some of the worst customer service of any large retail company I’ve ever had the misfortune to encounter.

I went here to buy an iPad once & trying to get an associate’s attention for help took longer than necessary. When I finally got a hold of the iPad this woman tells the associate «walk her to the register»… EXCUSE ME!!! Why??? I’m not going to steal it!!! Geez! I never went back since that day.

Employee wheeling my merchandise out to my car was extremely rude. Had earphones in the entire time and wouldn’t talk to me. Just kept asking where my car was.
In store service was slow and unprofessional. I waited for a good 5 minutes for the employees to finish their conversation before even asking to help me when I was on the pickup line. Felt like the dmv.
Manager (person in yellow shirt) was the only person who knew anything and helped direct me to the right line upon entering the store.
I wouldn’t go back again. Complete opposite of the wonderful Best Buy in New York (Heartsdale) where I purchased the item and then had it sent to this horrible store for pickup.

For 1 year we are trying to get our refund back from sprint. I bought a Samsung one year ago and returned one week later at this store.
Looks like when we returned one of the employer from Best Buy didn’t out our return in the system.
Long story short. One year later and we still trying to get the refund. So we decided to go to the same store we returned the phone again.
We want to thank publicly the employer who help us yesterday, he stayed on the phone with sprint for almost 3 hours helping us to get our refund.
Wilkin, thank you!

Happy enough with service and we bought a Mac laptop here. Took a chance and didn’t get the warranty, it’s been 21 months, knock wood, no troubles, poo poo.

I tried calling the store 2x for an inventory question.
I was on hold for 16 minutes (1 caller ahead of me) the first time, disconnected.
I was on hold 18 minutes (2 callers ahead of me) the second time, disconnected.
Honestly, in the store is never really any better. I’ve sought out guidance on products without being able to find an associate multiple times. One of the only reasons a store can stay in business (beat the internet) is if they can provide customer service.
These guys fail almost every time.

Save your time and order from Amazon. The worst customer service. The manager (Manny) was completely unhelpful in resolving an issue with THEIR computer system and actually came over talking to me popping gum. I mean, come on. Basically, the manager would not give me a fitness watch that I paid for at another location, but was supposed to pick up there because of how another store input the order. Nor would they refund my money. I know, right? Like I said, save your time and gas and order from Amazon.

Your standard Best Buy. All the electronics you need and enough sales people on the floor to make sure you aren’t lost. Most convenient for Metro users, but they do have parking validation. At current time, there is construction, so parking is even more limited!
Best Buy needs to alert the customers to what they are doing in the store. The layout of the floor constantly changes, which makes me feel turned off when going for a quick run. Before the floor was grouped into Mobile, TV, Stereos, etc sections. Now the sections (at least at this location) are Samsung, Iphone, etc. Ugh. There are plans for an Apple section which will effectively be a store inside of Best Buy.
I asked sales guy, Wilkin, about what was going on. He told me, but I should have asked when will the changes be completed? The other sucky part of Best Buy is the return policy– 15 days… really, Best Buy??? Sign up for rewards and get 30 days (elite plus members get 45). Still sucks! Wilkin was amazing helping me and answering questions. I bought a car cell phone holder. He helped me find it, gave me helpful info (the one I bought previously was trash, a magnetic holder), he even offered to open it for me. Nice! I didn’t have to look for scissors and will have instant access when I get to my car. Five stars for WILKIN!

Perhaps the managers saw the previous reviews and did something about it. Used Unilocal to find the closest Best Buy. Couldn’t get past an associate without them asking me if I needed help with something. Elliot helped me purchase a computer and disk drive. He helped me find a few other things I needed. Great experience overall.

I always find what i need. But for some reason they don’t seem to have a large selection of things. Customer service has been average. Now one was jumping over the counter to come and gelp me but i could find someone when i needed it.
Now geek squad. Im there often because i like to get the extended protection for all my electronic buys. I like the fact that if they cant repair the item (apple products) they woll replace it free of charge. Howevee i always find that i am at this particular geek squad forever and a day because they are not sure what to do with what ever device i bring in thats not working properly. I thought the simple answer would be to fix it but they always seem to take while to make that decision. Usually after going through 2 to 3 supervisors and managers they decided they need t9 ship off my dvd player, tv, or bose speakers for repairs.
Also check your geek squad expiration date regularly. They will not inform you when your warranty is almost over so you could choose to renew. Even though they say they will send you an email.

Avoid this store if you can. One of the worst experiences I’ve ever had. Needed my entertainment system setup. Purchased everything from Best Buy in Dallas TX. Moved to Arlington. It took them over 2 hours to schedule the service. I paid $ 270 on April 16. The day of the service April 25 they no called no showed. They said they tried contacting me which they didn’t. To make matters worse they said even if they had showed up they couldn’t do the setup because it was too advanced of a system (Control 4) Shouldn’t they have at least refunded me right away when they couldn’t perform the service and sent me an email? I provided them with two good phone numbers and they have my email. The staff at this store when I called was extremely indifferent.

No parking available. What kind of big box store doesn’t validate parking??? Come here if you want to pay an extra $ 10 to park. The best buy just down route 1 is a much better location. Best Buy, get it together and start validating parking! If I’m soending hundreds of dollars with you, you should at least take care of the parking.

Depending on the store location, Best Buy is a good store to shop for accessories.

If you must come here to make a big purchase, make sure to do all your research before coming. I was in the market to buy a new TV, and the employees were eager to sell me TVs that had nothing to do with what I told them I wanted. I don’t know if they don’t listen or if they’re that commission-​driven, but it made me happy to buy my middle-​of-​the-​road, not that big, not smart, not 3D TV with a coupon.

Here’s how you make this a three star place: come here and look at the stuff but buy it online on your phone while you’re there.
The two star experience: do whatever the salespeople tell you! Cuz that’s what you deserve!

It’s the Sunday before Christmas and Best Buy only had one check-​out lane open, which resulted in a long line to check out. I had been to Nordstrom Rack, J. Crew, and the Loft all a bit earlier in the day before I got to Best Buy to make returns and barely had to wait at any of those stores because they were adequately staffed at the check-​out, if not over-​staffed, which was great. However, the one store I visited today and actually bought something was Best Buy and I couldn’t believe they only had one register to open to check-​out and how long the whole check-​out process took.

Great location for a Best Buy! It is conveniently located right across Pentagon City Mall. Great customer service here. An employee would always manage to check up on me to see how I was doing or if I needed help with anything.

Review for Geek Squad Car Installation:
I had a surprisingly great experience with the Geek Squad’s car instal team. Bryce was super awesome and was very helpful getting the stereo installed. Another man, who’s name I forgot, was also really nice and gave me a step by step walkthrough of how to use the new stereo and helped me program it before I left.
They were able to get a pretty tricky install done in about 2 hours and it looks perfect. Next time I need audio service, I’ll most definitely be back to see these guys.
Only negative, the lot only validates for 2 hours, so I had to pay for parking :/

A good range of electronics. You can usually find better prices on line but being able to carry something home the day you buy it can be an advantage. Some of the staff are helpful, some are not
The Geek Squad services are hit and miss. About 75% of the time I have been extremely satisfied. However, there were a couple times I had to bring my computer back in because it wasn’t fixed right the first time or the TV and stereo system set up wasn’t correct.

Greetings and customer service A-​OK when I went. They don’t validate parking if you park in the main lot so heads up.
The quest for a PS4 continues…