Baskin Robbins

I love their ice cream, especially the jamocha almond fudge and the cookies and cream. Its always soft and caters to my taste bud’s needs. :)
I like how you can ask for multiple samples, and they don’t roll their eyes or anything. I always end up getting at-​least 5 samples of ice cream. Lol.
The prices are decent. 2 scoops for soft, yummy, ice cream, for $ 5? Deal!

I won’t go there again. My husband and I ordered a birthday cake but got a different one. The service was terrible. The taste was so so. Don’t go there!

I ordered a Jamoca ice cream pie. This was a complete mess.
1.) I received Jamoca almond fudge. I’m allergic to almonds. Thanks for that.
2.) The crust was hard as a rock and inedible
3.) They skimped on the amount of ice cream. Not worth the $ 25 I paid.
4.) The writing was sooo bad and almost illegible. Maybe they don’t get a lot of «Happy Birthday»? Why would you start the H in the center?
Don’t custom order anything here. In reading some reviews, I’m not the only one to have issues. If you must, just get a scoop of ice cream and get out.

We visited this store today and were very disappointed. As it was $ 1.31 scoop day, we expected a little wait but there was only one person working there. Asked for a taster of Icing on Cake and my daughter liked it but there wasn’t enough for a scoop so she had to choose something else. I had my favorite, Jamoca Almond Fudge and the almonds were super stale. Not sure how old this ice cream is but we won’t be going back there.

I’m pretty sure my pistachio almond milkshake was stale. Is that even possible??? This is something I get almost every time I visit BR so I know what it is supposed to taste like. Bummer!

Dear Messrs. Baskin and Robbins,
On Saturday, June 27^th we picked up a ½ sheet ice cream cake for my son’s birthday party. While Sam’s Club was closer and had a perfectly fine cake for $ 7, my son wanted a Chocolate Chip 31 Flavors ice cream cake thus we dropped $ 30 for the quality and special touch that only you guys can provide. We quickly felt rewarded for our expensive choice as the cake was ready on time and my boy’s name was spelled correctly across the top. In fact, the only thing that could screw up the confectionary-​centered evening at this point would be if Strawberry ice cream were cowardly lurking underneath the frosting. But I’m getting ahead of myself.
Imagine if you will, being a 12-​year-​old boy again. You have invited five of your friends to your home for epic battles of Super Smash Bros and Chocolate Chip ice cream cake. Two promises were given. Both will cement you for another year as being not only acceptable in this 6^th grade tribal society, but maybe even cool? Unfortunately, we will never know. Now imagine that moment, when you are standing around the cake with lights dimmed, mom’s cutting knife is on the ready, your friends are enthusiastically singing (but not fast enough for you because the flaming candles are starting to melt onto your glorious Chocolate Chip ice cream cake), and you can almost taste the Chocolate Chip ice cream cake you preordered for $ 30! God, if you can bottle that moment. It is everything.
So, let’s skip ahead one minute. The collective feeling of disappointment and judgement (yes, judgment) that immediately followed the big reveal was palpable. As you have surely surmised by now: We were cake-​blocked. By Strawberry. F*@#%$^ STRAWBERRY! Do you know what the exact opposite of Chocolate Chip is? I think you do, because you are the experts. And if Chocolate Chip has the obvious connotation with happy, then I suppose you can also piece together the emotional effect that Strawberry ice cream has on a party of 12-​year-​old boys. Now, we live in a time where gender-​specific products are frowned upon so no one flipped a table and called my son out for his pink ice cream, but if you pulled this business on me back in 1981? Forget it, heads would roll.
Bottom line, my kid did not eat his own birthday cake, and will likely be ostracized when he returns to school at the end of August. I also have almost ½ a sheet still sitting in my freezer that no one wants.
I called your Arcadia store on Sunday the 28^th and explained my concern. The employee directed me to the manager… who was not there. She did however, give me his phone number. I’ve called manager Jim three times since then. Every time he has not answered his phone. Also, in what I now consider the true Baskin-​Robbins spirit, his mailbox is full each time so I cannot even leave a message.
Cake-​blocked and stonewalled.
Yesterday, I called the store again (my 5^th attempt at contact after the Strawberry incident of 2015). Again, I get an employee incapable of much more than anything involving a baby-​sized pink plastic spoon, without a manager. When I asked the employee for his name, I am pretty sure he said Thong. I made a Cisqo reference. He was non-​plussed. He did however, promise to call the manager himself and get right back to me. He took my cell number.
He never called back.
This email is my 6^th attempt to reach you. I am also dedicating my summer to resolving this ice cream atrocity. I’m not sure what my 7^th step will be, nor my 8^th, but if I reach 31? Oh, if I reach 31, there will be a well-​documented Strawberry reckoning the likes of which will be spoken of in hushed, hallowed tones throughout the dairy community for generations.
Sincerely,
Brian Day

The scoops were really small. My entire family were surprised at how small the scoops were, especially considering that it’s almost $ 3 for one scoop. A «regular» here seemed smaller than a kid’s scoop at other Baskin Robbins. We definitely left feeling less than satisfied. Nice server, but not enough to make this a more positive experience.

How can you hate on an ice-​cream place as great as Baskin Robbins?
Showed up and they were out of the pre-​packed pint-​sized strawberry tubs found in the fridge and so the guy was nice and awesome enough to pack some strawberry for us giving us the same price as the refrigerated pints. Even though we were still at a loss because hand-​packed is not as much as manufactured packed, I still appreciated that gesture from the guy working there.
On a side note, nutty coconut was really good! Great service and great flavors as usual!

Seriously? Paid six bucks for two scoops of kid size like ice cream. Obviously we missed your promo where you get two scoops and you’ll get a free waffle cone. Isn’t it your job to actually inform us and tell us what your promo is? (I guess not)
I should’ve waited for the Asian lady to help me rather than letting that white guy. Her scoops looked a lot more normal than mine.
Overall I’m disappointed and sad. Sad that my ice cream craving was not satisfied at all. Now I’m left here with an unsatisfied feeling. Not cool!

I’m a repeat customer of this location. I take my friends and kids here often and buy cakes 6+ times a year. Their service is good.
But today, I’m very disappointed with the $ 30 ice cream cake I purchased. First off, the writing on the cake they did was NOT nice at all. Then when I bit into the cake the white cake part was SO DRY! Someone was being greedy and keeping the cakes in the freezer longer than they should have. I didn’t see a date… that’s probably why. Super disappointing. Please don’t sell old ice cream cakes.
In addition, their tables and chairs and overall look of the entire store looks incredibly out dated… just like their old cakes.
I want to like this location, but now you guys are making it difficult. Great service… old décor… old cakes.

On some hot sunny California days you just gotta get ice cream
The workers are so nice

I like Baskin Robbins. The ice cream is awesome and the cakes are amazing! Twit are many flavors. You can choose what size of come you want and if you want it to be be sugar, waffle or kids.
Typically the cake shops don’t have ice cream cake, but this place does. Their is even a cake with mini ice cream cones on it. I need to try that. The cakes are so yummy but overpriced. I love the Oreo ice cream cake. This place is good but expensive.

4.2 stars!
My sister and I came here because she donated blood and got a free hand-​packed pint certificate! Woohoo, perks of giving blood, haha.
First off, the dude who was helping us was super patient and nice. He let us try all the flavors we wanted without giving off a «when are you gonna buy?» vibe that I get from a lot of other ice cream stores. Very nice! Also, he really jam-​packed that hand-​packed pint of ice cream. To all the other ice cream stores out there, customers really do notice it when you are stingy or generous. Especially ME mwahahaha.
We got the blueberry cheesecake ice cream flavor, which was BOMBBBB! Try some your next visit!

BR ! Don’t you close at 10 ???
Well… Why then were you closed at 940?
Went to the door, realized it was locked. Walked back to the car and saw that the lights had been turned off.
WOW ! Not cool BR. Not cool.

On unbearably hot days, this shop always proves to be an convenient refuge to escape to for a place to sit down, cool off under some (free) air conditioning, and to treat my gullet to some ice cream. Even on colder days, sometimes you just feel like ending your lunch or dinner with something sweet and gratifying, especially if the inescapably hard knocks of life have beaten you down.
Since I can often be a cheap bastard (and fairly low maintenance), I typically opt for soft serve. It barely makes a dent in your wallet, and it’s still extremely satisfying despite its über-​plainness when compared to the other offerings in the shop.
If I feel like splurging for something a bit more fanciful, I invariably get a cup of cookies and cream ice cream (opting for a cone makes for a more scrumptious experience, but I prefer to consume my desserts at my own leisurely gait, instead of having to outpace the laws of thermodynamics).
In addition to their products intended for on-​the-​spot consumption, they also stock a wonderful assortment of ice cream and ice cream cakes you can take home.
The people here have always been very nice and helpful to me, I can’t say a single bad word about them.
Parking can be tight during certain hours, but nominal effort should usually help you secure a free spot (if needed).
The only reason I’m giving this place a ⁵⁄₅ rating is due to the inclusion of HFCS in their ice cream.

When in doubt go with what you know!
I walked into El Monte Baskin Robbins on Mother’s Day — because it was closer to where my guy was at– and I was hoping to pick up a Birthday Cake and a Mother’s Day cake and after a rude encounter i had at the one off Peck — i took off and went to the one in Arcadia.
As i was contemplating wither or not i was just being too stubborn about rude workers, because it was a further drive, and i had to make a big circle! My worries annoyance went out the window when I stepped into the store.
Why, because of Diego, who was the first to peep his voice through, offering help. i said no worries but he came out of the counter and helped me anyways when he saw me shoveling around some cakes.
When i asked for some suggestions, he went back and pulled out more cakes to show me– really «Bending over Backwards and going the extra mile to help me out and should not go unnoticed!
Literally turned my frowned upside down !!
Service over a easy drive anytime!
Thank you Diego!

Man my fav cake is definitely ice cream cake hands down and nobody… nobody…make them like Baskin Robbins… Not even that cookie puss cake…31 Flavors still is top in ice cream cakes. Got the funny bunny cake for my brother in laws birthday. Was great as usual!
This BR location is great! Great teenage kids working the counter. Good kids! They thought it was funny that I was buying the Ice Cream Bunny Cake… don’t forget to tip them!
Always clean, great service, rotating seasonal flavors and all the regular favs. Plenty of parking. Great after running into CVS or having a meal at the nearby ramen, pot pie or korean restaurant.

You scream, I scream, we all scream for ICE CREAM!!!
{who hasn’t started their ice cream reviews like this :) }
Tell me, why do we crave ice cream or something cold when it is cold out? That’s exactly why I came into Baskin Robbins after a meal of some ramen next door. I sampled a few before deciding what I wanted. Here’s the funny thing, I asked if they had VANILLA BEAN flavor, diff from Vanilla flavor, and the guy had No idea what it was. «Um, vanilla bean? What’s that? I couldn’t help but laugh. Guess he only knew Baskin Robbin 31 flavors.
Jamoca delish!

/​/​LOCATION /​/​In Arcadia in the same plaza as CVS and Moffett’s chicken pot pie shoppee.
/​/​SERVICE /​/​The employees were super helpful and very sweet. One of the girls was even willing to copy my dad’s Chinese name onto a small birthday cake even though she was not Chinese and had no idea what she was writing.
I buy Baskin Robbins cakes often and I was most impressed by this location b/​c they had a huge variety of cakes on sale at 5 pm whereas most of the other locations I frequent barely have anything left to choose from. In addition, this location stocks many different flavors in many different sizes including a cute wedge (1 quarter of a small round cake) which is perfect for 4 people to share.

This location is pretty typical. They keep it pretty clean and they have a nice assortment of cakes. This is what we came for on this particular occasion. It was my aunt’s birthday and we decided to get an ice cream cake to celebrate the occasion. They had quite some variety in the fridge. We decided on a medium-​sized chocolate cake with chocolate chip ice cream.
I had my eye on a blue cake with rainbow frosting, but they didn’t have it in chocolate, darn. I was interested in getting Happy Birthday written on the cake but the poor newbie behind the counter looked nervous and said that since he was new he wasn’t authorized to do that. That made me giggle.
We bought the cake, took it home and everyone was extremely pleased with the cake. It was fresh and I’m always a fan of their ice cream.