Discount Tire Store – Apple Valley, MN

My dad was the one who chose this place initially to buy new tires for my car. However, I’ve never been disappointed and I’ll continue to come back for tire maintenance.
I always love the service that I receive here, the staff are nice and the service is quick! They also provide free rotations and inspections :)

We need new tires on our 2014 Nissan Murano. We called over eight places to get quotes on tires discount tire came in over $ 200 cheaper than anyone. To make matters better we called at noon to secure a 330 appointment for tires they told us to be close to an hour after less than a half an hour we got a phone call and the car was complete.
The staff was friendly and informative and we absolutely loved the tire buying experience. No one ever wants to have to buy tires for the car but if you do I recommend discount tire in Apple Valley.

Today, I had a set of 4 new tires put on my 2002 RAV4. I ordered the tires online this past Sunday, they called Monday evening to inform me that the special order tires were available. I could have made an appointment with that person, but didn’t know when I could arrange the time to do it, so I made the appointment online later in the week. The employee that assisted me was very professional. He gave me a time frame of 45 – 60 minutes. Later, the employee who put the tires on came into the lobby and let me know that within minutes my vehicle would be done. He was very friendly and smiled. This how is the kind of service you hope to, but rarely get these days. Making an appointment online helped.

Very good customer service! Walked in bought my tires & I was out in an hour. Super friendly & knowledgable employees. They even talked me into upgrading into a better tire and they look amazing.

We have purchased tires for five different vehicles from this and other discount tire locations we have never been disappointed the management staff is gone out of their way to take care of us. They have even gone out of their way for tires that we have not bought there on new vehicles to do repairs at no cost or tire rotations very happy with the service, courtesy, and professionalism.

Called me at 10pm, arranged to have my car locked out so I could get to work. Arrived at 630 the next morning to get my car… It was locked in the garage. Have to wait until 800 to get my car. Customer service FAIL.

Terrible experience at this store. This is not about price or product. This is about customer service. They need to have a better process of service customers when there is a rush. It is obvious that when there is a unexpected snowfall, there will be a rush for people wanting snow tires. So there are many walk-​ins including me.
We decided on the tires and I was told it would take 2.5 hours, so I waited in the store. I also said I wanted my summer tires bagged.
After 2.5 hours, I see that my car is still not taken in. So I go and ask the status and they say it would take another 3 hours. What!!! So why wasn’t I told earlier? And why didn’t anyone bother to inform me it was going to take longer.
If they cannot handle walk-in’s, then why are they taking walk-ins.just do appointments.
Fine.I waited and got my car back after a total time of 6 hours. And guess what… without my summer tires. They said the tread was too low to install again. I was in a hurry to go by now (you can imagine having waited 6 hours) and I left. Within one hour I go back and ask them that I could actually claim warranty on the summer tires if the tread is too low. They say that those tires have been disposed. So there goes.
They have no regard for customer’s time and money.
On a side note, it was icy conditions and they did not bother to put salt on their sidewalk. 3 – 4 people had bad falls and one of those people even told them to put salt. But they still did not bother.
Finally, my address in their system is incorrect. They did not confirm whether its correct or not. I did a credit application at their store, gave them the right address, but they applied with the old address. I had to call the bank and have it changed.
Just ridiculous! Worst customer service I’ve experienced. The sales people are cordial and apologetic but they make so many mistakes, its appalling. I even overheard, they gave one guys car keys to his wife and then he had to wait for the keys to come back even though his car was ready for pick up.
I’ve submitted a feedback on their site as well. If they get back and sort out the mess I had to go through, I’ll update the review.
UPDATE: So Its been a while since I updated this review. The store manager did contact me back and gave me 50% off a new set of all season michelins for all the trouble I went through. So I’m changing my rating to a little higher. If you have Car One card, you get more discounts also. So price wise, the store is good.
UPDATE: I’ve been here again and they have been far superior in service. Definitely recommend them and increasing another star. Very helpful folks.

I was sort of shopping around for tires. I was certainly at that point where I needed them. But who wants to drop that kind of cash on your car?
It wasn’t desperation per se, but one my tires had a slow leak and I really didn’t want to throw on the spare. Discount Tire isn’t too far, and they treated me well in the past even if ultimately I didn’t really like the tires they sold me back then.
I was greeted warmly on entering and asked if I could wait a bit to be helped, which was fine. Talking to one of the front sales guys, I was blown away that they had 15 different tires for my required size in stock. I think that was the clincher, I’m all about options. I told (damn it, I forgot his name!) what I was looking for in the tire, he recommended the Pirelli’s. Granted, I didn’t call around but it seemed like a very good price from what I’d seen ‘sort of’ shopping around. So despite the leaky tire, I returned the next day. Including paperwork, I was in and out in less than hour. That makes me happy as well.
I would be very close to giving a five star except for one thing. One of the things I look at when I’m sitting in the waiting room of any business is how clean it is. Because this is a automotive business, I think (or wonder) if the manager just let’s it slide because tires are basically dirty. That’s unfortunate because just a quick broom or vacuum would do wonders.
All in all though, the guys were friendly and professional and I felt I was sold tires at a fair price. I’m sure I’ll be back.