Precision Tune Auto Care

Solid group of people. Great service and communication.

I have never had anything but excellent service here. Been going there for years. Matt and Mike are the only honest mechanics I’ve ever met. Just today I brought in my car because one of my headlights is out, they told me I didn’t need an appointment to take care of it while I waited. I get there they see me right away and discover my light is not burned out there’s a loose wire they fix the wiring in within 10 minutes I’m gone no charge. Maybe it helps that I’m a regular, but I’ve always had really courteous really helpful service from these guys.

Usually just have oil changes or small repairs done here. Fast, friendly, honest service.

It was a Friday afternoon and my wife’s car (04 Taurus) overheated and spilled coolant all over when she parked. I had taken my vehicle to this shop before since it was close to where I live. They said they could fit it in on Saturday. We brought it in and they called and said that it was a clamp at the bottom of the water pump. $ 53. My wife picked it up and took our 1 yr old and was going to visit family in WI. The car overheated and did the same thing in Woodbury 30 minutes away. My wife called the shop and they said not to worry they would have it towed back to the shop. She asked how much the tow would be and they said they would take care of it. I got a call that the car was done on the next Wednesday. I stopped on my way home to pay for it. They had to clean out some debris and change the thermostat. $ 323. I got home and to my surprise there was a $ 100 tow charge on the bill! I have AAA coverage that’s why my wife asked how much the tow would cost us! When I called they said it wasn’t their fault since we hadn’t specified the problem, so we had to pay for it. I’m not a mechanic if i knew the problem I would’ve fixed it myself! Low and behold the very next day it does the exact same thing! She calls them again because at this point we just want them to fix what they have screwed up and overcharged us for. My wife talked to a mechanic friend of her’s and he said it could be the radiator cap. She brought it in to Precision tune and they put a $ 10 radiator cap on and it has worked perfect. $ 375 dollars later they «graciously» said they would cover the price of the radiator cap. I wouldn’t recommend this place to anyone. They are unprofessional and don’t care about repeat customers. Cars are expensive enough to maintain but then to have someone take you for as much as they can is just wrong.

I had several repairs done at this location and I they were ok. The repairs were done and seem to be done well, but the manager told me once that all of my rotors needed replaced, despite the fronts being just a few months old. When I told him that, he said oh, I meant your rear brakes. The second visit, I took it in for brake noise, he said I needed 4 new tires, I said I had just had the front ones warrantied out because of a nail in the side and again, he says, well I meant your rears. I lost all confidence in the shop after that.
Honesty and knowledge are the two most important factors in choosing a car repair shop to me, and they lost both with really high quotes on things I didn’t need. I think they really could do a good job, they just muddied it with terrible price quotes and trying to sell me repairs I didn’t need.