Holland’s Jewelers

It’s unfortunate that I’m having to update my review so drastically, but I had a not so great experience that I want to warn other Unilocalers about. In summary, I paid $ 11 and three visits to this establishment to have my watch broken.
I went in recently to get the battery replaced on my four year old fossil watch. After fifteen minutes of waiting, they told me they were able to replace the battery but unable to get the back of the watch on and I would have to leave it there until their «watch guy» came later in the afternoon. Not ideal but I agreed. They close at 2pm on Saturdays so at 130 when I had not heard anything thing I gave them a call. They were then not so sure the watch guy would come and if he didn’t show up today, I could come get my watch on Tuesday (the next time they would be open and said watch guy would be in). I expressed my discomfort of this option and My lack of desire to go without my watch for that long. They said they would call me back to keep me posted. They attempted to get the back of the watch back on and this time were successful so I rushed over in the final 15 of their business hours on Saturday. Awesome!
Fast forward a few days and I notice that in their multiple attempts to get my watch back back on, they knocked out one of the needles in my watch face that moves to indicate the day of the week. I return back on the following Saturday and while they apologized and were able to remove the rouge needle in my watch face, but they did not fix it/​reattach it nor do they offer a refund for breaking my watch, but they also cannot get the back of my watch on. I am still looking for somewhere else to get the back of my watch reattached as I cannot trust them anymore.
I would suggest not taking fossil watches here to get the watch battery replaced. I would also suggest if they have trouble putting your watch back together to forget it and take it elsewhere before more damage is done. I will not return because they were unable to make this right.

Such a wonderful place! Love that it’s locally owned and operated, and staffed by friendly and experienced people. It was a great experience!

Best jewelry experience I have ever had. Stacey and his wife are the absolute best. I needed to have my girlfriend’s great grandmother’s 1919 diamond reset in white gold and this was the most affordable and quickest place. Their quote was more than HALF the price of other stores and chains. I was also told it would take 3 – 4 weeks at other stores and Hollands did the ring WITH IN 24 hours, and even threw in a VERY nice box for the ring so I could propose properly. When it comes to quality of product, price, speed, and customer service, this is your jewelry store. I live in Durham, but will gladly be driving out here for all my jewelry needs!

The staff is very friendly. Stacey and his wife
Are great. They offer beautiful jewelry at reasonable prices. My husband and I are very happy with the customer service and thrilled with the jewelry we have purchased. This would be a great place to go for that special gift for your loved one.

Holland’s Jewelers is a great local, family-​run store. I have had a couple watches sized there and everyone is super friendly and helpful. Even though I wasn’t in there to buy something, they were happy to help me out. (Although I should go back and get something, they have a beautiful selection of jewelry as well!) I appreciate the great service!

Awesome! The owner’s son greeted me upon entry with a smile on his face. I needed a ring sized and I’ve never been into Holland’s before. He said that normally he’s pretty quick, but he had rotator cuff surgery last week and hasn’t fully recovered and gave me a week turn around time. Oh my goodness, they called the SAME day at 5:30 and told me my ring was ready! I was amazed. I really like the sincere nature and they also do custom jewelry/​creations.

Amazing small business, extremely pleasant. Replaced my watch battery and cleaned my rings within 5 minutes. Took the time to get to know me and didn’t try to push anything on me. Love their southern charm!!!