Lowe’s Home Improvement

I wandered around for over 30 minutes trying to get someone to help me. I got so frustrated i left and went across to Home Depot and got help immediately and was ecstatic about the prices there.

Audrie was so nice. Just went in to buy some rope and she was so friendly. Thanks for the great service

5 starts for customer service alone. Just had a very pleasant experience with Dallas. I’m typically a Home Depot person but this experience may have changed my mind. Thank you for the great customer service… It’s definitely hard to come by these days.

I went to this Lowe’s to buy an artificial tree for this holiday season but I will not be buying anything from there. I saw RATS defecating off of the pipes that are in the ceiling. I can’t believe a home improvement store would have a rat problem! I left immediately and will be going to the Home Depot across the street to do my shopping from now on since they do not have a rat problem (even though the Home Depot seems to have less employees to help out). I will not be bringing my family to this store.

DO NOT COME HERE. THIS LOWE’S HAS A RAT INFESTATION.
I don’t usually write long reviews but this NEEDS to be written out to warn all you other customers.
Today, around 2, my mom and I went to this Lowes for some food for flowers. We saw an open bottle that was on sale for $ 2 so we grabbed it and wandered down the same aisle. The flower food happened to be next to the rat traps. The first level of products was gone, revealing a SHOCKING amount of rat droppings. We didn’t think much of it, expected that a hardware like this can afford an exterminator and get rid of the rats. We left the store and went on with our day.
Then around 8:30, my parents, sister and I came here tonight to look at their nice selection of christmas decorations. After looking at a synthetic tree we all agreed was nice looking, my sister thought she saw a bird flying across the ceiling but when she focused her eyes, looking for the bird, she saw not one, not two, but FIVE rats. F I V E. 5. They were walking along the revealed pipes in the corner of the front entrance. We were so shocked seeing one, we walked out after seeing the 3 HUGE rats and 2 mice following behind. They jumped onto the box of products, and 2 more came out from it. It was DISGUSTING!
Not only is it disgusting, its also DANGEROUS. What if the rats fall off a pipe and lands on someone’s head or attack a child who might be eating a snack? We have never seen anything like this and we hope to never see anything like it again. We reported this to an associate who proceeded to report to her manager but we couldn’t stand to be in there any longer to repeat what we saw. The rats were just huge, behaved as if they knew the building which is alarming. Who knows how long they’ve been in the building? They’ve obviously been here long enough to make a whole «hive» for themselves.
I really hope they fix there rat infestation ASAP because they have their own employees at risk with these rats residing in the areas they work.
Seriously,
STAY SAFE AND AVOID THIS LOCATION.

We just left Best Buy and truly love Lowes. Today really set us back.
We were watching the price on the Samsung washer (WF56H9100AW) to match the dryer we purchased at Lowes last year. Best Buy had it at 999. So we drove directly to Lowes.
Lowes had the price on the washer was 1199. There wasn’t anyone in the area and then my wife saw the red button to call a rep. After the system paged 3 times, Eric showed up. He looked at me without saying a word, I said «We would like to purchase the samsung washer on the end of this isle.» so he proceeded to walk to where I had motioned and said I’d have to see what one you are talking about.
As he got there I asked «You guys price match, right?» and that’s when things went south.
He had already acted like we were bothering him with the manor in which he approached, turned off the announcement and just starred without any greeting, like How can I help, or How are you guys doing today. Just stood there looking as if we were bothering him. His response was harsh and very abrupt with «Only for competitors that have it in stock and if they don’t have it in stock» at this point my wife looked at me, and said «I don’t know where his attitude is coming from and I don’t want to do business with him.» and proceeded to walk out of the store.
My wife was excited that the price was so low, and to receive this attitude right out of the gate is totally unacceptable. What I didn’t realize at the time was that this is the same guy that gave my wife attitude on another occasion when she needed something off of a high shelf.
I informed him that I didn’t appreciate his attitude and I was sorry that we were bothering him and we will be taking our business elsewhere. He told me he was sorry if he came off the wrong way and that we didn’t even let him finish. I told him that I didn’t feel I needed to let him finish with the attitude he started this interaction with.
My wife texted me and said she is up front and heading to the car.
Eric then tried to back peddle and told me he would look up the price.
We understand people have bad days and have to deal with customers that may have been a bit tough. But if someone can’t smile, and at least greet you, then throws attitude when someone ask’s if Lowes price matches, yeah, that’s a tough hole to climb out of.
There has got to be a change. Eric exudes disgust when asked a question. He made me feel like I was bothering him, and his attitude toward my wife is unacceptable.
My suggestion is to move him away from dealing with customers. Lowes will be loosing a number of customers if his actions do not change. This may be the last straw with Lowes. I have NEVER been disrespected so fast in my life.
Good luck with your appliance department, because until you get Eric’s attitude in check. I see that department sales decreasing.

They don’t allow 1 Star ratings or bad review to go live on their website! terrible company!

They a anwered the phone. after 15 rings. .couldn’t get the right person on the line. I asked for building supplies. (Brick) horrible service. asked for a supervisor. 4 TIMES.nothing.
Never again. thumbs down

The store in general is pretty good, though it’s difficult to get help in some of the outer departments (flooring especially). When I am eventually helped, the clerks are generally knowledgeable and friendly.
However, I would recommend that you never make a special order through this store. I ordered flooring 3 weeks ago and was told that there were no back ordered items. The clerk who placed the order was filling in for someone on vacation and didn’t realize that the transitions were discontinued. I got a call the next week telling me that they wouldn’t be in for another 10 days.
I reluctantly moved the delivery date back rather than going with another vendor even though i knew this would put me way behind schedule. It was supposed to be delivered today and… suprise suprise, they were going to deliver without the transitions that still haven’t come in. To top it off, almost every time they have told me they would call me back about a problem, I was left hanging only to find out that the person had left for the day. I’m now hopelessly behind schedule on my project and will most likely cancel the order and start fresh with a local company.
I thought that a company like Lowes would be quick to inform the customer about problems with a delivery. Apparently I expected far too much. Home Depot is right across the street and there are numerous other local companies that will not leave me hanging when I have a deadline. Step it up, Lowes.

I bought washing machine and after 40 days it went bad. I called the store for help and they said sorry i cant help you after 30 days. I spent $ 500 and they’re response was sorry you bought extended warranty with us. I have never been so disappointed. Walmart has more standards the Lowe’s..

I was in there the other day looking to buy a new microwave for my mom. Bob in there refrigerator/​home appliances department was more than helpful. He was very nice and I even learned a thing or two about microwaves! I appreciated all his help :)

This place sucks. Yet another place that none of the staff wants to help the customers. The staff avoid you with all of their might. I actually heard a staff member get smart with a customer that asking him if the section they were in was his as he was not doing anything to help them. Crazy! This place could really benefit from some secret shoppers and some restaffing.

Appliance Delivery — South Antioch, CA Lowes
Received automated call that our range would be delivered Saturday morning.
Removed the old range from the kitchen in anticipation of delivery.
Called Saturday to confirm and was told by delivery service that range was not on truck and that I had to call the store to find out why. Called the Store and they said that they weren’t sure why the appliance wasn’t on the truck and would schedule the delivery for Sunday.
Sunday morning called delivery service and again told that the range was not on the truck and to call the store. Called the store and was told that they did not have the range at the store and would be delivered a week later. I’ll have to see if we get it then… now I don’t have a range in the kitchen to use
Was never told at any time that the delivery was not being made and had to call the store myself to find out.
Lowes needs to contact their customers and keep them updated and have their delivery service work with communicating with the store!

This review is focused on the marketing for Lowes’ appliance delivery service. Caveat emptor.
We recently bought a dishwasher here. Lowes prominently advertises: «Free 24-​hour delivery and haul away». We thought, «Great! We’ve tired of handwashing dishes since our old dishwasher broke.»
But a few questions unveiled the «fine print».
«Free delivery» = the dishwasher is dropped off Amazon-​like at your house. You install yourself. You mean you’re *not* that handy? You want it installed? $ 129.
Hmm. How about the «24 hours»? Well, it depends on whether their «contractor» is available. In the first 24 hours Loews called us to tell «the contractor» would be calling us. In 72 hours we got a call from the contractor. Installation would be occurring five days after purchase.
Okay, but at least there’s «free haul away». Um, to qualify for «free haul away» you must rip out the old dishwasher yourself, and have it waiting by the door for the haul away service. Otherwise, to have them remove it, you must pay for the $ 129 installation.
Let’s review. To achieve «Free 24-​hour delivery and haul away»:
* Perform all installation yourself
* Order on the one day a year when the Lowes contractor is sitting around waiting for your call
* Tear out your old dishwasher from the wall and have it waiting for the hauling service
Oh, and one more thing: the tubes, etc. needed to hook up your dishwasher? Surely that’s included in the $ 129 installation? No. «Parts» are an additional $ 30. (Doesn’t that mean «installation» is really $ 159? Can you «install» without «parts»?)
So…after $ 159, and a five day wait, we will get our new dishwasher.
Great service. As advertised.

Lowe’s Home Improvement did a horrible job on our carpet installation. The carpet on the stairs looks really bad in person but I couldn’t get a photo to show just how bad it looks. It is not fastened to the floor and is very loose. The corners in some areas appear to have been cut short and left. They did send out an inspector who decided that we did this damage after the installation was done (in less than 7 months, we had a different inspector out within the first 3 months).
Huge waste of money and they will not stand behind their product. Don’t waste your time here.

Ok I really really love Lowe’s! They always have help when you look for it unlike the typical Big Orange Home Improvement Store (Not all but most Rohnert Park being the best one). Things are just more organized and in stock from my experience shopping at Lowe’s from Cotati, Vallejo, Concord, Antioch, Brentwood.
During our recent kitchen remodel we did many trips to Lowe’s to purchase backsplash, tile, grout tools and other stuff. We always found what we wanted in stock and at a good price! I would definitely recommend Lowe’s when you want to buy tools, lumber, appliances.

I purchased a home here in Antioch about 2 years ago. I truly hate coming to this store. The service sucks so bad, but it beats Home Depot. 2 years ago stood in front of a refrigerator that I wanted to buy for well over 30 mins. Several employees walked by, put their heads down and didn’t acknowledge me. My $ 2100 went to Sears. Sears appliances dept is awesome.
I actually bought all major appliances at Sears since this.
I have made several more trips to this store, service has not changed. I continue to shop here because of locale.
Two weeks ago I came and bought stainless steel piping, 10 ft long and needed them cut in half. They have a pipe cutting machine over by the pipes to cut. This rude Hispanic lady with curly brown hair absolutely refused to cut the damned things, so I purchased a hacksaw and cut them in the parking lot. I should have returned the hacksaw for a refund, but I did need one and kept it.
I have spent thousands of dollars at this location, and only because of location. I hate giving a company this kind of money when they won’t even give you the time of day…
Nobody in this store will ask a very simple question: what can I help you find… How much time would you save if they told you aisle 15, on the right is where you’ll find it. And how great full would you be?

The people that work at this lowes were not very helpful. I asked a question about two products and how they are different. A manager has the nerve to say they are different brands and names off other things. I wanted to say no shit they are different brands. I expected more from someone who wears the title of manager. If I knew what the differences in the products I wouldn’t ask you.
The guy at the register doesn’t even greet ask if you found everything he just wants to take your money and keep you walking right out the door.
If I have more home projects I am definitely not coming back here!!!

There’s always someone here that’s willing to lend a hand, no matter how small the problem can be. I can here looking for some odd ball screws (the kind that has a grommet that you turn to lock a side of the wood to the desk) to fix my desk and boy did Lowe’s have some screws. After trying to find the right one for over 10 minutes, an older gentlemen came and offered his assistance. Even though he probably was laughing on the inside at the way I was trying to describe what I need, he was very patience and found them!
Sweet…

My boyfriend and I just bought a brand new house in Brentwood, and Lowe’s has been our 2^nd home as we’re working on a bunch of upgrades. Seeing as I don’t want to write two reviews on this store I’m going to have to average out the experiences to 3 stars.
Labor Day weekend we purchased a refrigerator, washer & dryer, and blinds for our new house.
Lorrie in the blinds department is amazing. Able to multi-​task with half a dozen customers waiting for her, while being polite, knowledgeable, and extremely helpful. She helped us pick out the perfect blinds for our budget and scheduled a guy to come out and measure our windows as well. I can’t remember his name, but he was equally impressive. And the Asst. Store Manager, Michael, who helped us complete our contract was also very attentive and quick.
The purchasing process for our refrigerator and washer/​dryer wasn’t too bad either. Spoke with a couple different people in the appliances department who were all friendly and knowledgeable as well. However, the man who finally helped us place our order– while he was funny and nice enough– definitely was not listening to us. We specifically came in early on Friday to make sure we could get next day delivery on at least the refrigerator (since we didn’t have one at the house yet and were going to be out of town on Sunday). The guy said this wasn’t a problem, the fridge was in stock, but the washer and dryer would take a couple days. So for next day delivery on the fridge he would have to ring the fridge up separately so the delivery dates could be separate. Seemed logical and that’s what we did.
The next day we’re waiting around for the refrigerator and it’s getting kinda late– about 12 PM. No one gave us a delivery window and we had some errands to run so we gave Lowe’s a call. After being passed around several times on the phone we finally connected with someone who said to call back if we don’t hear from them by 1 PM. He also told us that we would have a 1 hour window from when they called to when they delivered. Waited until 2 PM– still no phone call. We called back, were put on hold for awhile then were told someone would call us back. Another hour went by and still no call back so we called again.
Finally we connect with someone who could give us an accurate status on our delivery and that person told us our delivery had been scheduled, by the associate, for Tuesday. Seriously? This of course was unacceptable. We had waited around all day, been provided incorrect information and were now being asked to wait another 3 days for our refrigerator. Unfortunately, there was nothing they could do about getting the appliance delivered that day and they couldn’t even guarantee first delivery for the next day. We ended up having to cancel our Sunday plans to wait around for the refrigerator to be delivered the next day. On top of that, this person said someone would call us back to give us a delivery window– that never happened. We had to call back the next morning for that window.
There were a few times we had to call regarding our blinds order as well and were told someone would call us back and no one ever did. This ended up delaying our contract and we’re still waiting on the blinds to be installed.
So net-​net, I like the people here and I prefer Lowe’s to Home Depot, but this Lowe’s needs to figure out their communication. Their phone/​message system is NOT working for them or their customers. We have plans to make several other large purchases here over the next 6 months to a year and I’ve lost my patience for this run-​around.