Hillcrest Shell

This is a terrible gas station. Nothing ever works. And then I go to the car wash and I sit in line for 20 minutes only to pull up and there’s a small sign on the car wash pay portal saying you have to pay inside. Why would that not be posted on the outside entrance so somebody who drives in is notified of this before wasting time waiting in line? So then I called because I’m frustrated that I’m stuck in this line and of course the number is disconnected. Jamie is the name of the manager and if this is how she runs things she needs to be replaced. This place gets zero stars!

Gas pump receipt printer didn’t work. Store locked at 9:40 pm. Guy inside said I could wait 20 mins for a receipt because they were changing shifts and the register was closed. Thanks for making me pay for a tank of gas instead of work. If I would have known that I would’ve went to costco.

I’m 7 months pregnant and I was 2^nd in line. The cashier took the 3 people BEHIND me before he rang me up for my gas purchase. Thats 3 transactions before me. He completely ignored me. Then turns out their save mart rewards program is down. Thats the whole point of why went there in the first place! THEN, I go to pump gas in pump #1 and what happens? NO GAS! So I waddle back in there and the cashier had put me down for pump #6. UGH. Needless to say I will not be back here again. TERRIBLE SERVICE!!!

I’m a quality type of girl. And I like to pump grade-​A non watered down gas. So I take my car to Shell and Shell only. Yes, times are tough & gas is expensive. But I’d like to believe that giving my car that extra little something (like Shell gas) will make it last that much longer.
This station in particular is right next to the freeway, so its great for those who just want to pull up and go. There’s also Jack in the Box, Applebees, Sizzler, and a few other restos within walking distance so if you’re in a rush AND hungry. Its definitely convenient.
The store is just like any other gas station store. Although I have seen it during its better and brighter days. Perhaps its time for a renovation? Customer service is exactly how I would expect gas station service to be: sub-​par and dry. The guy that works here during the afternoons is nice and helpful. But there’s also a crabby lady (I haven’t seen her lately) that I try to avoid at all costs.
I’m traumatized by the car wash because last time I took my car through it, the machine broke down halfway through the cycle. There was soap all over my car and I had to take it somewhere else to get washed… So BEWARE!!!
All in all, this gas station is OK. Good location, but I’ve been to much cleaner and more modern looking Shell gas stations in the area, with much more consistent customer service.