Diablo Valley Pediatric Medical Group

The team is great except, whenever I need to reschedule they never have anything until a month out which is very frustrating! This happens all the time due to them always having one doctor on a day! I am now not having my kids return here for that reason!

Will NEVER bring anybody I love here again. Our three month old grand baby had a severe medical condition that they failed to diagnose and when we were told to bring our severely dehydrated baby home on a Tuesday and return on Friday for a recheck we were in shock… Fearing for our baby’s life we went to ER and low and behold he was near death! Had to be nursed back to life and have emergency surgery? We were told by they hospital our baby would have never made it thru the night never mind Friday! Not to mention when leaving our doctors appointment we observed a distraught family in the parking lot screaming how they had miss diagnosed their child…
Very disturbing to say the least!

I’ve been taking my son to Diablo pediatric since the day he was born. 3 ½ years and never had a problem. I now have a one month old who was born early and seems to be having tummy troubles. I called the office about her stomach issues and was told I would get a call back and didn’t so I called again several hours later. Dr Tracy called me back and was extremely rude which really caught me off guard since he is my sons pediatrician. He told me not to call unless it’s an emergency and he couldn’t help me. The office would call me in a few days. My baby was not important enough. I wasn’t calling because I had nothing better to do. When my new baby is screaming like crazy because her stomach hurts my first thought is call the pediatrician. I’m extremely disappointment in the way I was treated and I’m thinking its time I find a new doctor for my kids.

The doctors are great, with that said the staff is incompetent and the turn around time for forms is ridiculous. When you need to send your child to a daycare facility you are expected to wait 7 days — does a job pay you seven days to stay at home with your kid???
Also my son was given a flu shot at this location–
one of the MA’s gave him the shot– didn’t get a clean insert pulled it out and attempted to reinsert the needle into his arm after it was dirty– and half the vaccine was administered… wtf??? where did she go to school? then the next girl came in– wasn’t notified the remaining shot wasn’t given all the way and was going to use the same needle again– then dosed him additional and said this should be fine.

I am surprised that there aren’t more reviews about these wonderful doctors! Dr. Ryan Tracy is simply the best. Especially for new moms, he takes the time to actually answer questions and thoroughly checks your little ones. He deserves more than 5 stars! The nurses are awesome too, always super helpful and they recognize their little patients, which makes it much easier come immunization time!

I have to agree with the other reviewer before me. Everyone at the pedia office (in antioch) are proffesional yet very attentive to their yng patients. My son has been going here for the past 5 yrs and will only go see Dr Ryan Tracy! Don’t get me wrong… all of the drs are great, but Dr Tracy is top notch! He actually takes the time to talk to you and your child. He explains everything in great detail while making the child feel at ease. I reccommend Diablo Valley and HIGHLY recommend Dr Ryan Tracy!

Absolutely great, caring, knowledgeable doctors here. But they need to manage the scheduling of patients BETTER ! Been coming here for years and wether or not I’ve had a scheduled appointment for my child, We always spend an hour or more here

Absolutely the best doctors and office staff at any pediatrician, anywhere.
The group has about 6 doctors on staff, and they do a Saturday clinic rotation in Concord, so they’re virtually always available. Even if you need to make a same-​day appointment because of a sick kid, they’ve always been able to squeeze me in.
They are always ready when you make your appointment, they get you in and out quickly, but you’re never rushed. The doctors (especially Dr. Ryan Tracy) spend all the time in the world answering your questions, and making sure that they’ve fully explained everything. Office staff is friendly, the forms are short, and the entire process is painless.