Carpenter Brothers Hardware Inc

These guys are cool! I rented a cargo van to pick up a chest freezer at a (ahem) chain hardware store. Carpenters Hardware is cool! It’s way bigger on the inside than you imagine, and has more stock, parts and tools than I thought, including lots of construction equipment for rental in addition to the trucks. The guys who helped me check in and out were friendly and professional. The truck was clean and in good working order. I plan to come back to this local outfit for hardware needs — they’re waaaay better than the big box !

I usually have a good experience at Carpenter Brothers, but my last experience really let me down. I called in on Monday, August 25 at 5:31pm and asked for rentals to reserve a Uhaul truck for 8am to 8pm. The person said I was all set.
When came in on Friday, August 29 at 8:10am, the person who was staffing the rental desk said he couldn’t find any record of my reservation. Furthermore, there weren’t any trucks left that day. I was very disappointed because I was going to let down two people who were depending on me that day to help them move their things.
I spoke to the manager, Ryan, and he just seem callous and indifferent to the whole situation. Ryan seemed inexperience in customer service; he didn’t know how to react and what to do to ameliorate the situation. Furthermore, it felt like he was insinuating that it was my fault for not getting a confirmation number, when all I was doing was trusting his staff.
He didn’t offer a way to make up for the oversight, or offer take a number to investigate and let me know what happened. I just got a phone number to call Uhaul to see if there are any other trucks in the area. He only apologized when really it was too late.
Beware when renting a Uhaul truck there, get a confirmation number!

I like Lowe’s for lumber and paint but for the simple hardware stuff, as well as the odd repair, I go to Carpenter Brothers. It’s close and friendly. They cut glass, fix stuff, give good advice, and have every imaginable size of bolt, nail, screw, etc. It’s a local business, too, which helps to keep my neighborhood healthy.

Great and quirky hardware. As an architecture student, I used to frequent the place. Knowledgable helpful people and a great selection with some totally oddball items. Ie, the perfect hardware shop.

This place isn’t great, and certainly isn’t as good as Stadium Hardware. Here’s why: I’ve tried to buy something from this place 3 times. The first time, they not only didn’t have a bolt in the size I needed, but they told me it didn’t exist, despite the fact that they were able to determine what size bolt I needed from the broken one I’d brought in. (I eventually bought one at Stadium Hardware.) The second time, their price was literally 8 times worse than Amazon’s. I don’t mind paying a premium for a locally owned shop, but (a) this is a chain and (b) 700% markup over online retail is ridiculous. The third time, they had what I wanted for a decent price, but wouldn’t accept a credit card because it was under $ 3. I wandered around looking for something else reasonably priced for a while before giving up. Amazon wins again, I guess.

Meh, what’s the point.
High prices
Poor selection
Poor service
Just go to Stadium or a big box store. Don’t waste your time.

Great hardware store like I remember from my youth.

My husband loves this place because of their great selection, helpful staff, and close location to our apartment. Anything you need for the home or garden is here and the «hometown» feel is pretty amazing– a great refresher from some other stores in town.
Another great perk is the wine seller next store– probably needed for whatever home project you are working on. :)

This is a unique locally owned hardware store, tucked in the back of a strip mall on Plymouth Road. I’d actually been to several of the shops in the front of the mall and didn’t realize the Wine Seller and this hardware store were out back until recently.
Carpenter Bros. has a good if eccentric selection. They have lawnmowers, paints, birdseed and birdhouses, and all the tools and parts you’d expect. I didn’t expect them to have kitchen goods at a hardware store, but they had two aisles of pots, pans, whisks, corkscrews, and other assorted kitchen gadgets, all in the middle-​to-​high quality range.
The also are a rental center, and they copy keys here.

I think Carpenter Brothers is just as good as Stadium Hardware. They have everything you expect a hardware store to have, plus a lot of rentals in the back room. They have a workshop in the back where they can repair anything with a small gas engine.
Some people say that the employees are surly, but I consider that part of the charm.
The paint from this store is not bad. It’s a Do It Best store, but instead of selling the regular DIB paint, they have an off-​brand that is manufactured by Sherwin Williams; it says so in teeny print on the label. I’ve never noticed any difference in quality, but the SW paint at the DIB store is a about $ 16 per gallon, whereas paint at the Sherwin-​Williams store costs $ 30 per gallon.
The DIB store in Milan, right downtown, also carries Sherwill-​Williams off-​label paint; I don’t know of any other hardwares that have it, including other DIB stores.