Lowe’s Home Improvement Warehouse of Anderson

And the saga continues… This was posted on 6÷20÷15 and we are still here, still waiting, still trying to get somebody for Lowe’s executive office to respond… anyone!
If there was a negative rating they would definitely get a negative 10! Though I wrote into customer service over 72 hours ago and 20 days ago initially I have not yet heard any satisfactory response.
Unfortunately when it seemed as when it could not get any more difficult it did. What I hoped would be a GREAT new $ 5500 fence experience has become MOST painful.
My install was quoted as taking two days and they say it was completed 23 days later (have not had chance to review work as a second home).
Our install started off with no one showing up at scheduled time/​day. It was only after we called did we get any response. The first day the installers arrived they were instructed to install fence starting in the middle of the yard rather than at the house (who does that??)
If I had not been there to help with some of the installation issues my gate would have been eight inches smaller, damaged caps would have been used, gates would have been installed without metal inserts which were paid for but not delivered in initial order & several other issues.
We asked our Lowes rep & contractor wanted to box in the tree at 90 degree angles and they ordered new posts and panels. The posts arrived with the installer while only one of the three panel kits did (so of course they ran out). Then the installer began to angle the install rather than at ninety degree angles and began to cut holes in posts to make them 90 degree posts when additional 90 degree posts were purchased for this very purpose. After got installers back on track then they used one the post they bored an additional hole in as a line post and used damaged pickets in the install. That was all in the same day ;0(
As of yet have not heard back any reason for the deficiencies noted although have contacted Lowes rep, Lowes customer service & Lowes contractor regarding any of the above or the amount of credit due as a result of above and return of unused supplies.
I would rate the Installation Process & Follow Up a Zero

This store is decent and the employees are pretty good about asking if you need help with anything.
In the last few years, Corporate Lowe’s changed their incentives for special order sales. Now there is no commission for the salesman so they have no motivation to sell special orders or even know how to sell special orders. The people who had worked there forever and are very knowledgeable have moved on. What they have now is mostly just kids who don’t know the first thing. If you need to order something, you will need to know EXACTLY what you want. You’ll also need to refuse to leave until they help you. Otherwise, every employee will say they don’t know how or aren’t allowed to help you and you will be up the creek without a paddle.
Almost everything they, or any Lowe’s, sell is made in China. As such, expect extremely poor quality. The screws packaged with almost anything (blinds, ceiling fans, etc) will be only slightly harder than an undercooked french fry. You may consider purchasing a separate pack of screws to avoid the frustration. Parts will only occasionally fit up correctly, the finishes will fade or flake off, and the lifespan of almost anything will be less than half what it should be. I could go on, but I think most people already know this is what our country has come to.

My issue with this store is not in regards to the products they carry so much as it is their customer service (or more accurately, lack thereof). I wish I could say this was the only time this has happened at Lowe’s, but it’s not– you see, last week I was shopping for some Dremel bits and a pair of safety glasses. For starters, almost every employee I saw was tied up in some kind of conversation among themselves. I’m not saying it’s a bad thing to have good relationships with your coworkers, but no one even bothered to ask me if I needed help finding anything in their massive warehouse of a store. Had I not known where to find the Dremel accessories, I have no doubt that I would have aimlessly wandered for at least 30 minutes before an employee bothered to even acknowledge my presence.
This behavior continued all the way to the register, where it was even worse. My cashier was an older lady that seemed more preoccupied with happenings in her coworker’s life than she did with ringing up my purchase and, you know, making sure I didn’t just walk out of the store with unpaid merchandise. She stopped her bantering only long enough to ask if I had a «My Lowe’s» card and tell me the total.
In conclusion, Home Depot will be getting my business in the future.

You get a mixed bag when you shop at this Lowe’s. Some team members will go out of their way to check on you and make sure you don’t have any questions, and some team members will simply go out of their way.
For the most part, I have found the folks at this store to be available when I needed them, and knowledgeable about the products they sell. You won’t find any high school teens working here… this is an older, more experienced workforce, and it shows.
I would recommend this Lowe’s over the Home Depot which is not even a stone’s throw away from it. A few years back, I would have a diffferent recommendation, but the Home Depot dropped the ball, and Lowe’s got better.
So for now… Lowe’s knows.