Dimond Center Hotel

I was in Anchorage on a month long business trip and stayed at Dimond center. Everyone I encountered at the front desk was always very friendly and helpful. That’s where the good part ends. I found bed bugs in my room! After I found them I requested a new room. When I asked the girl at the desk for a new room she said it would be no problem, but then when I told her why she said she wasn’t supposed to but would do it for my anyway. Why would management tell her not to switch my room?! And on top of that they asked me for proof of the bed bugs so I took a picture. After I switched rooms everything seemed fine but to my surprise I found bed bugs again! This time I took a picture right away since they had a hard time believing me the first time. The girl at the desk was friendly and apologetic but management did nothing! Needless to say I’m pretty disgusted with my stay and warn anyone who’s thinking about staying here.

Listen, I’m not the most judgmental person.ok.maybe I am, but I have an open mind and what else better can you expect in Alaska when on a work trip? Well to be honest, the breakfast was terrible and the rooms were decorated as if my grandma decorated them in 1975, but then she died and my mom filled the place with cheap particle board furniture in the 80s.
Worse yet, the hotel charged my credit card $ 100, and when I called to find out why, they told me that it was because I had smoked in my room!!! I don’t even smoke! Sheila (i’ll leave her last name out of here), the customer service rep offered no recourse and would not refund the money charged to my card… She didn’t even apologize! And still kept accusing me of smoking in the room because the housekeeping lady claimed that the bedding smelled like smoke. Someone on the floor WAS smoking because I smelled it in the hallway, but of course I didn’t report it.
This was literally the worst experience I”ve ever had at any hotel and I am in hotels every week for work. all different kinds of hotels. Poor customer service… outdated rooms, and seriously??? ME? SMOKING?
Sheila is the worst customer service rep. did not apologize or offer any other solutions… DON’T STAY THERE.

For a military discount I am very pleased. This is the best hotel we have found! We have stayed at other hotels in the area including the base.
The room was very spacious, CLEAN, a huge soaking tub, comfortable bed (could not sleep on bed at base hotel), free wifi, a wonderful hot breakfast with eggs, sausage, biscuits & gravy, waffles along with all the usual cold options (yogurts and cereals).
Staff was pleasant and very helpful and understanding with requests.
It is also in a great location next to the mall and other dr’s offices that we needed while we were in town! we will definitely be staying here again — thank you!

My wife and I stayed in the Sheraton Hotel last year for Christmas. What a disappointment. This year we chose Dimond Center hotel and got the holiday vacation we wanted. I praise the location. We wanted to be close to shopping. Nothing could be better than Dimond. Walking distance to the mall. Plenty of parking. Our room was huge and very clean. Loved the large bathrooms and morning buffet. The hotel offers little amenities that other places charge for. Free coffee, full morning buffet with eggs and sausage, soaker tube, cookies in the evening, wifi throughout the hotel, small business center… Christmas display was great. We will be returning to this hotel. The location and hotel comfort suited our needs verse the hotels in downtown.

We got in around 1am Alaskan time and checked in. I was greeted by a smug and unfriendly front desk attendant who said his name was Dustin. His poor attitude and quip remarks made my first impression of Alaska and this hotel to be very poor.

I’m not picky about hotels, but I do have high standards for some requirements. Dimond Hotel delivered.
A comfortable bed. No complaints there. Good night’s sleep both nights I was staying at the hotel.
A nice bathroom/​shower. This was a hit and a miss. The tub was lovely and so huge I could’ve drowned in it… but I am not big on baths in general; I prefer to shower. The shower was a bit disappointing. They had a «rainfall» type of shower head, but it was small, which meant that I wasn’t getting a lot of water and very little water pressure to speak of. Not great when you’re cold and really just want to stand there and let the hot water fall over you. But the towels were large and fluffy, they had a real bath rug and not some towel you just lay on the floor.
A quiet, uneventful stay. This was exactly what I got — no doors slamming because the door couldn’t actually slam. No loud TV noises coming through the wall from the room next door or across the hall.
I think Dimond Center excelled in the details. I do wish they had room service because I generally like to enjoy my hotel stay during business trips. However, I appreciated the free breakfast (with hot items like sausages and eggs, and biscuits with gravy!). The convenient location also made it easy to stroll out for food, or get delivery. In all, I enjoyed my stay and was pretty impressed.