Ralphs

I have been coming to this Ralph’s for almost 10 years. I love this store, the younger employees are so nice and will definitely help you out and acknowledge your existence, but their older employees need a customer service class. They’re so rude and very sarcastic. There’s 2 ladies that work the self checkout that are horribly rude. The older cashier men are also rude!
I came one particular day were there wasn’t a lot of customers. I came in to buy baby food for my daughter. I bought over 50 of their organic beech nut products. This one older man was checking me out and was throwing all of the baby food very aggressively (I thought they were going to break) when scanning them. Usually one of the younger employees would come over and bag your items.
This day they must have been in school or elsewhere but Ralphs. This man proceeded to bag my items and I had purchased items that were in glass. That man was throwing ALL of my items in the bag very aggressively and rudely. Never greeted me, no conversation NOTHING! He tells me my total in a nasty way never giving eye contact. I pay for my items and he throws my receipt at me.
That was the first time I’ve seen that man working there, and he seemed very unhappy with his job. After I checked out, I saw customers switching isles. There’s another older man working there too! I’ve seen him there very often, I haven’t had the chance to get his name because I always try to use the self-​checkout to avoid anyone being rude to me. Anyways, he is always nice and very courteous. He doesn’t make nasty faces when you are buying over 40 items lol. Super kind and generous. Unlike the other man employee, I think his name was joe or something between those lines.
I love coming to this store, always neat and clean. But I wish they would hire new older nicer people. I forgot to get one of their newer cashiers name. She’s a Hispanic woman and she is very nice and helpful! She ALWAYS gives great customer service.

Went here today to pick up a bouquet of flowers, picked one out of the fridge and needed to get a vase to put them into (the vases are behind the counter), the florist employee comes back and walks right past me and continued her work behind the counter while I stood infront of the counter, I gave her the benefit of the doubt and patiently waited for her to be done with cutting her flowers, she then walked out and over to the flower fridge continuing her work while still ignoring me, I then said excuse me and asked for help and she rudely said «you should’ve asked for help when I walked by you» in the most sarcastic manner, I then told her I needed a vase and she told me to go get it myself (the vase are behind the counter which I doubt guests had access to. The fact that she didn’t acknowledge I needed her help or my presence and then rudely say to me what she did I took the flowers and said «no, it’s ok, I’ll find a vase elsewhere.» As I walked away I then heard her say «which vase do you want?» It was an uncomfortable environment and it felt almost racist as I am an Asian female and she is an older white female. Working in retail I strongly believe in always anticipating guests needs and helping with a happy mind and heart. I did not get that today from the florist department. I have been going to this Ralph’s since I was a child and now I am 29, I don’t believe anyone should be treated that way and I did let customer service know right after, but I also want to post on here so Ralph’s management can better train their employees. There shouldn’t be employees who aren’t willing to help or going to discriminate working at an establishment that strives off of people to people skills. Never knew buying beautiful flowers could lead to such an ugly experience.

I went to the part of the store where they take care of money orders since I needed to purchase one. The only employee back there was on the phone taking care of a Western Union order. As she saw me walk up, she immediately turned so that her back was to me. I didn’t want to bother her, so I didn’t formally say what I needed but she did see me. For the next 15 minutes I stood there, she’d turn but never make eye contact with me or speak with me. Finally, she called another employee to help me. As soon as I told the employee I needed a money order, she said that the employee that deals with them was the lady on the phone. The lady on the phone over heard, and tells me, «The money order system is down». Here’s a pointer working in customer service such as yourself, ASK what the customer needs and let them know you’ll get to them when you can. If you would have done this as soon as I walked up, you wouldn’t have wasted both of our times. If you can’t do a basic thing like this, maybe customer service isn’t your thing.

This store is open later than the stater bros a block away so sometimes uts the only choice. Which means I explore here. There deli is eehh! Mediocre at best. The deli ladies are always nice. The bakery next to it is very helpful. If you need some red velvet cupcakes quickly this is the place. Meat department besides prepacked is non existent. Seafood department looks allright. They fry your fish for free right there. Just dont come too late. Private selections ice cream is better than the name brand. (Except thrifty’s) some flavors however would give it a run for there money. The rest of the store is just like any other store. They do carry hot soup, chicken to go. …

I bought corned beef at this store 2 days ago and unfortunately there is a hole on the package that makes the meat smells and discolored. To make the story short Jason of the meat dept. help me to have it exchange. I asked him if he could give me the sale price which the bad one I exchange is on sale when I bought it. He said no problem and he will change the mark price to a sale price. Good customer service. To me he went above and beyond. I will recommend him for good customer service and I will definitely go back to this store.

My everyday shopping place. Love it. Pricing is great with coupons and their manager specials. Also the deli section is on point, customer service is amazing always fast and fresh. Everyone who works here is very friendly and ready to help. Even my daughter loves shopping here. The meat dept is fresh

This market blows. Checkers are ⁵⁰⁄₅₀ on a nice mood. Check your receipt too make sure you get your savings. I input number then asked checker he said it’s good. Got home the saw I did not get savings. Not going there again. To expensive any way. Stater Bros or walmart.

Mr Dairy Manager, you really should check the smart ass attitude at the door and take care of your customers.
I’m not a big fan of the Kroger/​Ralph’s corporate monstrosity but we don’t have a lot of choices anymore.

I had been in the retail industry for over 35 years. Nothing strikes me as impeccable customer service and well trained personnel. They are very friendly, especially Pam and Steve.
The store is clean and presentable.

good store. they carry Boursin cheese. albersons and stater;s don’t carry it. only VONS and Ralph’s has it. as you know, Ralph’s has absorbed Alpha Beta. tell a friend

I just called to ask if their bakery was open and they guy on the line said «uhh no» and hung up the phone, does someone need to teach them proper customer service? Never coming here again that’s for sure!

You can always count on Ralph’s to come through. I usually come here to get beer, since they have a pretty decent selection of domestic and craft. The people that work there are also always friendly. The only thing negative is the shopping center it’s inside of, usually has people bugging you for change outside.

It’s Ralphs. Clean, very close to my house, organized. Super busy some days, sometimes empty and quiet, which is nice so I can browse around. Most of the employees are friendly. Some of these newbie cashiers need to learn to say HI to a customer, and not just ring up my purchase, completely ignoring me. And that is why self checkout is the best. In and out in no time.
The most irritating thing about this store is the people hanging right at the entrance of the store, hitting me up for money, or trying to sell those discount coupons for some fast food restaurant. Selling candy. I try to avoid the entrance that people are lurking around.
The moms and girls selling Girl Scout cookies are the only people I don’t mind because. Hello? I need me some Samoas and Thin Mints!
Another thing that sucks about this store is that they close the entrance on the right around 8pm-​ish. I hate that because I mostly head to the fruits and veggies section first and that is right at that entrance.
It’s a good store, much better than the other grocery stores nearby.

I never get disappointed when I come here to do grocery shopping. Friendly and hard working staff and for the most part I get what I’m looking to buy. Best part coming in right before closing when there is very few customers and lines are short.

When I was at the register I noticed how polite Dallas E the cashier is. He greeted every person with a smile on his face and even asked how they are. We need more employees like him. He truly brought a smile to my face. I will never forget his kindness. Thank you

This is very much like any other Ralph’s I’ve been to. The store is clean and well stocked. There are usually plenty of registers open so no long wait to check out. They also offer self checkout. It’s located in a shopping center with lots of other shops and restaurants including Starbucks and Jack In The Box. Ample parking.

So this place went from being my favorite store to a place I will only come too if it’s absolutely necessary. I came here today to buy a birthday card and a gift card for my friends birthday tomorrow. Since I was here I figured id grab dinner from the deli area. Well since I only had a few small items I forgot i put my dinner at the bottom of the cart so when i got to the register I forgot to give the cashier the dinner I had placed at the bottom of my cart. Well here comes this older lady named Darlene who takes the dinner out of my cart didn’t say a word to me about it and just hands it to the cashier. This lady gave me this nasty look like I had intentions on stealing the food. Oh please I made a comment to the cashier about it (I think he was a manager) I was so pissed off and offended that the lady acted that way. Yea I’m here paying for my items and she’s thinking I’m going to steal a $ 5.00 food item. Stupid lady check yourself if u have something to say then say it don’t just give me dirty looks.

Worst customer service every time I go. This time my boyfriend and I stood waiting at the bakery counter 2 feet away from 2 employees talking, completely ignoring us. After standing there waiting awhile without being acknowledged we walked over to ask the lady at the deli counter if there was someone that could help us. She turned around as soon as we walked up, even though she was busy and greeted us. She pointed at the 2 employees talking saying they worked at the bakery department. The deli lady was helpful but the lady at the bakery is completely useless.
Then at checkout they had 2 baggers at the express checkout and not one person thought to help the regular line. They just stood there chatting even though they were finished bagging.
95% of the staff at this location has a bad attitude and are no help whatsoever.
This is the 3^rd time I’ve had bad service here… I will try to avoid this location from now on.

This is my local Ralphs so I go here more than others.
Setup is very nice. Store is always clean.
Staff is nice too.
There isn’t too much to say about a grocery store but I appreciate that it is always clean and well stocked up.

This Ralph’s location is one of the better locations I have been in. The setup is spacious, the shelves are typically always stocked and the cashiers are pretty friendly. Ralph’s can be on the more expensive side or the cheaper side depending on the products you are looking to buy but often runs great specials on energy drinks and produce. The parking lot is big but you due tend to get a lot of panhandlers at this location which is one minor flaw. If this Ralph’shad the full sized deli section that some of the others had it would be even better but I guess we cant have everything at one location. All in all a decent store, reasonably priced and offers good deals. Make sure you are a Ralph’s rewards member to save even more.