Fossil Store

I hate shopping… but this store is an exception. This is my wife’s and I favorite store. We always walk out with an item, can’t help it. Great experience every time! Awesome customer service, and we will keep coming back to add to our expanding fossil collection.

this is by far one of the greatest experiences I have ever had where to start! As soon as we walked in the door we where greeted with smiles from everyone great first impression. I was looking for a new watch and every one here is very knowledgeable. we where there with our 1 year old and Lindsey (sorry for spelling wrong) she played with our daughter and made the buying experience even better chandler and Lesley where the two that helped my fiancé and my self with our watches they where awesome and worked with me because I could not make my mind up for a good 45 minutes. thanks to these three I will be only doing business here for my future watch purchases! thank you so much for a memorable purchase. I would recommend this place to every one they are kid friendly and very professional again thank you so much and cant wait to make another purchase with you guys!!!

Whoever manages this place is doing something right by hiring the right people! Went here to purchase a watch to commemorate our family Disney trip (a little tradition of mine after every trip). I first went to the World of Disney store to purchase my watch but none of the watches there tickled my fancy. I decided to check out the Fossil Store and was immediately greeted by Lindsey and I was assisted by Robert. Robert is a great guy and not only does he know about the products he’s selling, he knows a lot about watches in general. As a novice horologist, I love learning about the history of watchmaking and the history of companies in the timepiece business and Robert knows his stuff. There’s nothing more refreshing than speaking with a salesman who knows their stuff and not just trying to sell you something!
After finding the watch I wanted, Robert mentioned free engraving and I thought this would be an awesome way to commemorate our family Disney trip. Since it was late, I told Robert that I would come back the next day to purchase the watch. Sadly, Robert wasn’t there the next day but Jacob helped me complete the purchase. Prior to leaving the Disneyland Resort, I stopped by the Fossil Store with my family one last time to say thank you to Robert and for his time (pun intended). It was a great experience at this store and I recommend having a conversation with Robert for all your watch needs.
Again, kudos to management at this store.

Was greeted with a smile. At 9:30pm !! That right off the bat made a good impression.
I had had an issue at a different store and my problem wasn’t even this stores problem yet they offered right away to take care of it.
All the reps that helped me were excellent and knew their job well. I believe the managers name was Michael but either way he and the woman assisting me were superb! I would definitely recommend this store.
THANKS DOWNTOWN DISNEY FOSSIL

Staff here are friendly and helpful. Came to buy my wife her valentines day gift. She loves her watch I will definitely be back in the future thanks guys!

A trip to Downtown Disney is never complete without stepping into Fossil. I went in back in summer of 2011 just to browse before going into the House of Blues, but ended up coming out with a watch, which was my first. Since then, I’ve gone back in time and time again and service is always top notch. The watches are always fantastic, great value for an amazing timepiece. Compliments never come short for any of my watches, and my collection keeps growing! Nick is fantastic, though no longer there. Robert and Lindsay were also great and helped immensely. Do yourself a favor and drop in!

I have been to this store almost every trip I plan for Disneyland, and I have continually experienced the best customer service I have ever had at any other retail store. The associates are always so nice and cheerful and never pushy. And most of all they genuinely care about their customers. My newly wed wife and I are currently on our honeymoon and decided to splurge for her on a watch for her. And as soon as we walked into the store we were kindly greeted by an associate named Aaron who showed us every product line of watches that fossil carried and informed both of us how the watches were crafted and even pointed out the smallest of details that the wandering eye of anybody at the disneyland parks would probably overlook. In the end my wife decided to buy the OG Boyfriend model watch with a black band. Aaron took us both under his wing and provided us a promotional 25% off for following Fossil’s social media page. He even custom engraved our watch with our wedding date on it, which I had no idea fossil even did that sort of thing. All and all, this was one of the greatest customer experiences of my life. My wife is beyond happy with her custom watch and I’m happy that the transaction went so well. It felt like we made more of a friend than a sale.

I’ve been to this location quite a few times over the years, and I must admit, the service is always excellent. Yesterday I purchased a leather bracelet and also a Cedar colored «Jacqueline» watch. I am in love. Though I have maybe 10 – 15 watches now in my collection, this one is in my top 3.
Stefani made my experience pleasurable from start to finish. Fossil does customer service right.

We stopped in while shopping Disney Town, not really expecting to buy anything — and came out with three watches, two bracelets, a pair of sunglasses, plus three complementary bands to give the watches a change of wardrobe. (And am still eyeing a purse!)
Service was very good — if our initial helper got detained by another customer’s questions, someone else instantly stepped in and continued helping us. They always had a suggestion and seemed to really know their stock.
I admittedly often buy $ 10 – 20 watches at Wal-​Mart, knowing it doesn’t matter if they stop working or get lost, so this was a real splurge for my daughter and me, and may teach me to take better care of these beauties!
Update: Discovered one of the watches didn’t work a few days later — have suggested to mgmt they might wish to check them at time of sale in the future to head off this kind of disappointment

Above and beyond service. This location gets 5 stars because not only did I get two amazing watches, it was a great experience. Axel helped us out and was an outstanding rep for the company. When I have a business, I hope my employees were like him.
Thanks again! I’ll be back.

I went in because I was looking for a bag for my mother and I know she is very picky with her bags so I went in just browsing however found the perfect bag. This wonderful lady working there helped me out I forgot to get her name but she definitely deserves credit for helping me out she was great so great that I think I might be back to buy this same bag for myself great service and when my mom gets her present I’m sure she will be surprised!

Came in for a watch! Left with a watch for myself and my husband, a purse and a bracelet! Stella was extraordinary! She was helpful and personable! Nick the manager, equally as amazing!!! You will often hear me saying that customer service is a lost art. I am a general manager myself and am more often than not appalled at the lack of customer service today! Not here! The art of service is in full swing at this Fossil location!!!

I’m not a huge watch person or someone that wears jewelry at all. I’ve been to Fossil a few times to pick up gifts for my mom and Jaime, but have never actually purchased anything for myself. Most of the time we only stop at this spot because we just so happen to be perusing the other Downtown Disney shops. But it’s always worth a look to see what new and excited things they have.
The staff is always super helpful and friendly and really go the extra mile to help you out. It’s not a phony type of interaction either that you might get at other retail places, I feel like all the people I’ve come in contact with try to make genuine connections to their customers. The store usually has a good amount of people working at one time as well, so even when the store is busy (like around the holidays), there is always someone there to help you try things on or answer questions.
On this latest visit, I came with a friend to buy a watch and Christine helped her out. From the moment she got there, the interaction was warm and she knew all of the products she was showing. Not only was she super helpful, she gave suggestions on specific pieces and asked a lot of good questions on where and how often the watch was going to be used. After my friend was semi-​interrogated, she decided on a nice gold one.
Being someone that’s never bought a fancy schmancy watch before, I liked that they measured your wrist and sized the piece to your liking right then and there. Also, their warranty is pretty top notch. If you break it, destroy it or accidentally blow it up, they have a 10-​year protective plan that included that covers most of those accidents I’ve just described. You also get to choose out your favorite tin during the transaction, which I was told is to store your timepiece for when you’re not sporting it around town.
The only reason I’m not giving this place a 5-​star is because they can’t figure out how to control their air conditioning and heat. During the summer, it’s completely unbearable to be in that store and when we went yesterday, it was unbelievably cold. Colder than outside and the poor staff were bundled up like they were about about to go snowboarding. If anyone from Fossil management is reading this, save those poor souls from heat exhaustion and frost bite!
I’ll continue to buy gifts here. It’s not the cheapest, but the customer service and product quality is fantastic. If you’re an annual passholder at the park, you also get to score a sweet discount on your purchase as well!

This store is a little on the pricey side with most items. The selection is decent and the customer service is definitely there though. The staff inside ate helpful and informative. It’s a cool store to check out if you’re in the downtown Disney area. Never hurts to take a look!

Awesome customer service here. Definitely come back here all the time because they are just so nice. Don’t worry about parking because if you park at downtown area, you get three hours of free parking and an additional two hours when you get your ticket validated.

Close early. Knew exactly what watch I wanted to buy, but they closed 10 before every other store at downtown Disney. I knocked on the door and the employees just ignored us. I took my business to Amazon.

Whenever the bf and I go to Downtown Disney, chances are that we’ll probably stop by Fossil. Always had a good experience whenever we’ve stepped in, and they do have some cute items at times, especially the charms (girls dig charms)!
They tend to rotate out their stock probably once every few months. Sometimes they have promotions, and sometimes not. I like the fact that if you are a Disneyland annual passholder, then you can get a 10% or 20% discount (depending on what kind of annual pass you have).
Not the biggest store ever, but they do have a lot of stuff crammed into the store. If you don’t see something, they probably can special order it for you, or they’ll double-​check the back just in case.
The service has always been pretty cool. They know what they’re doing and are pretty honest about their products. They will also make small talk so they can get an idea of what you’re looking for, or to be able to assist you in some way.
They’re having an anniversary of some sort, so they’re giving away a car tin with every full-​price purchase! :D 6 different car tins, and they’re so adorable! Perfect as a gift for a nephew. :)

Came in here today to look at wallets. I was instantly greeted by Graham. Such a knowledgable and helpful guy. Knows what’s in style as well as what is fashionably trendy. Also knows the Fossil product line very well. He asked me to show him what wallet I had already. After doing so he immediately grabbed 3 different style wallets and started showing me the ins and outs. After I picked a style he really helped me pick out a color.
After that I had mentioned that I had came in before to look at watches and could not decide if I wanted to buy one. Well a few minutes later he had helped me pick out a perfect watch. Great customer service definitely recommend you ask for Graham when going in.

Hmm… the last Fossil I had was during my college days, back in the early 90s.
The location of the shop is prime and the selection is decent. The associates are friendly and engaging without being pushy.
I saw a limited selection of Swiss & Japanese movement watches but an abundant amount of Chinese movement watches. They also sell bags and accessories with the Fossil name.
The prices are in tune with the present market values of the current classy styles. Mostly 40 mm to 44 mm watch face sizes, both quartz and automatics. Not many douchey 50+mm sizes you see Invicta trying to get rid of. If I was going to purchase a watch, I’d need more incentive like a deeper discount to push me off the fence. Otherwise, the merchandise are attractive display items.
I ended up getting a free watch brochure and talking shop with one of the managers.
I didn’t buy a watch, though.
Nothing really caught my eye, style-​wise and price-​wise.

I have always loved Fossill products, so when I saw this store located in Downtown Disney it was a no brainer to give it a whirl. Pretty much immediately we were greeted nicely by someone who asked if they could help. Why YES, I thought as I sheepishly realized that I had yet to get my wife an anniversary gift. I was only a few days behind and after all, this trip was our gift to each other. However, this was nicely timed. She is rough on watches and just broke one the day before, so it looked pretty good that a purchase was going to take place.
The store was not big by any stretch, but it packed in a ton of merchandise that was very nicely displayed. The store was renovated this year and looks it. Watches of all shapes, sizes and colors. As well as billfolds and money clips. I loved the fact that it just seemed so clean, I mean everything. There were three employees that I saw, so nice coverage.
The staff person who assisted us asked our budget and showed us watches within, or just above. She asked they type of band etc. to narrow our selection down. She let my wife try on several and without pressure decide, which did not take long. She got a nice silver face with stainless steel band that looked awesome. From that point on they let you pick our your own unique tin to keep the watch in, this was a cool part of the process.
At check out we dealt with another employee who was just as nice. The transaction was flawless and we left thinking that this store embodies the perfect balance of service and a quality product at a fair price. Also, for those not familiar with Fossill they offer an 11 year guarantee to replace, or repair. If you have a minor repair issue, or need to size no biggie (see pic) it is done in house. I don’t think you can find that just any where.
Boy was I the hero today. I found a watch that my wife loved and better yet I am confident it will last for a long time. Recommend!