East West Bank

I have had them for over a year and they have given me nothing but the best service! Today I went in to update my account and Mindy was awesome as always! The manager Laura is also very kind and helpful and fixed the issues I had after visiting a different branch!
I was at a branch in Irvine where I requested a name change to my account since I had gotten married, they had me fill out the paperwork and signature change and told me it’d take a week or so. Several weeks later I ask if it was all changed and they looked at me with confusion and said the account was the same and didn’t know what happened that all the paperwork and been sent out. Then it was suggested to me that I go back to my original branch in Anaheim and do it there! I was confused and upset because why would one only be able to do things from their original branch?
Thankfully Mindy was able to help me out and redo all that paperwork and actually change it in the system! They even confirmed that the other branch should have been able to make changes without me having to drive all the way back to Anaheim!