Caliber Collision

This location was awesome. I knew a few people who had experienced this location and a friend who works for a different location so felt pretty good from the start. I also looked at the Unilocal reviews and now I can give positive feedback. I dropped my car off Monday morning and by noon, they had called with the estimate. By Wednesday, I was picking up my car. I received a call every day with status. Vanessa at the front is amazing, I left my opener and she waited for me to return to pick up. Paul, my Service Advisor was great to work with. 5 stars all the way around. Very happy satisfied customer.

The crew here at Caliber Collision did an awesome job of repairing my bumper! I got so picky at how shining I wanted my bumper, that they made certain everything was to my specs.
I highly recommend this store for any auto repairs.
Jim Graves gave me great service, he is awesome too.
Thanks Caliber Collision!

I chose this location to have my car towed to and fixed after being involved in a hit and run accident. Paul was very helpful and I was kept up to date through the whole repair process by phone and e-​mail. Very satisfied with the work that was done.

Thank you Caliber Collision. You guys rock!
I brought in my Ford Escape on a Tuesday to get work done on the whole back bumper. I was rear ended and the damage looked like it would take at least a week.
Mr. Lou Romo was my service advisor. A true professional who didn’t waste any time and just got down to business. I truly felt they wanted to help me get my car back ASAP. Since the accident wasn’t my fault, I was also entitled to get a rental while my car was being fixed. They are able to set this up and have someone pick you up from the rental company… in my case, it was Enterprise.
Thinking it was going to be at least a week, I was surprised to get a call from Lou to let me know my car was ready in 3 days. I was stoked! I got there and checked out the car. Looked super clean and new. Sensors are either new or repaired to be functioning again. They left no stones unturned. If it looked like it needed to be replaced (even though it wasn’t part of the accident, shhhh) you bet your spare tire they replaced it!
I was really happy and satisfied with the work that Caliber did. My rental was also taken care of. just dropped it off and I just jumped in my vehicle. Thanks Lou. And Vanessa too. the receptionist. Really solid customer service. 4++ stars!

If I could give a negative star I would. Worse service ever. especially SKIP. so rude. Took my car in for repairs, I had to call them after a week to see progress, they had wrong email address so I had not been getting updates. At that time they said things were a little ahead of schedule but date was the 20^th. I informed SKIP I need to have advanced notice to pick up car as my work schedule is 6 am to 6 pm .I just recieved a call from him at 435 pm on a Friday when I am at work till 630 to pick up car. I explained I have to work saturday, Monday and Tuesday 6 am to 630. and as order was said to be done on 20^th. Basically was told tough Sh°¥ the cars ready and under my insurance contract in would be responsible for car rental because the car was fi ished. Then he hung up on me.Rude.worse customer service ever. take it to another shop

It took longer than promised to fix my car. My insurance doesn’t cover the car rental expense but Jim, the manager, covered the cost of the extra day rental.

Service was great! My truck was done on time and the work was excellent

Excellent customer service. Everyone was very friendly and helpful. From start to finish the whole experience was very good. My car was fixed within a few days. I received text updates during the time my car was being fixed which kept me updated. The rental car I needed was ready when I needed it and coordinated by the shop. I had initially picked another collision repair place before coming here and which was a huge mistake. I wish I would have just came here first to avoid the added frustration I got from the first place. If I ever need collision repair again I will come here first next time.
Nobody ever wants to have to be in the position to get collision repair done, but this place helped keep me on the road so I could continue with my daily routine without much interruption.

Vanessa Jimenez, Jason Jimenez, and Tom Tap did an excellent job finishing the job on the repair for our car. It looks brand new. Their customer service is outstanding and always courteous. I would recommend them to anyone who needs car repairs. H Stuben

Very satisfied customer. Few electrical issues they will fix. But they were fast, efficient, very communicative, and comforting. My lady is brand new again

After I was in a minor accident I took my car here to be repaired since it was so close to my work. They had time for me to bring my car in within the hour I called. They were very friendly and personable. My representative explained the process of the repair and insurance. It took about 10 days for the repair but it looks great. They made the whole process ass smooth as it could be.

When I first arrived, I received excellent service. The staff is polite and their location is clean and comfortable for customers. The manager Chalmers was extremely kind and helpful. After first speaking with me regarding what will happen with my car and the possibilities of problems, they propped my car up and I was able to look underneath it to look at the issues myself. They pointed out and described what is causing my problems. Gave me an estimated quote and then sat in his office as I went through my options for hours. He was very patient and thorough. I left my car there and they had someone pick me up that allowed me to rent a car through them which was very convenient. My only issue was that they close early Saturdays and are closed Sundays. When I went to pick up my car, it still had the same issues I brought it in for. I saw that they did work on it but it didn’t resolve the issues. Luckily I still had the rental which they helped me with. They started working on it again Monday and it was fixed by Tuesday. I paid what I was originally quoted. Its been a week now and my car still is running smoothly. The staff was pleasant and helpful. Despite the speed bump I am still satisfied with their service and will be back if necessary.

Paul Li and the people at Caliber Collision are truly wonderful. Our car was in a rear end crash on the 105 Freeway which took out our rear bumper, muffler and trunk. Fortunately we were not hurt and AAA stepped in to help us get the car home and over to Caliber.
Trunk and bumper replaced, muffler fixed, painted and waxed, our car looks like new! You cannot tell the difference between the repaired and untouched parts of the car. It’s running as good if not better than before the accident. Caliber went out of their way to keep us informed on the repairs and finished the job a good week ahead of schedule.
Paul made sure we understood what was happening and when with the repairs. If you need car repairs, this is the place to go, people!!! Professional, great customer service and they did a beautiful job.

From the moment I got there from the time I picked up my car I was extremely impressed with the whole experience. The front desk had great customer service & Paul kept me informed the whole two weeks I was there making me stress free. This team did an awesome job with my damaged vehicle making it look like it was never damaged and the repair did not take long at all. I am so greatful my insurance company referred me here. They break down the total cost of the damages within 24 hours and as they are repairing your vehicle you get emails everyday explaining what they are doing step by step and the estimate time your vehicle will be ready. You don’t have to keep calling them asking how your vehicle is because they are really great at informing you each step of the way. With car rentals they call them as soon as you drop of your vehicle and they pick you up to bring you to there destination and back. Making it convenient for you not to have to ask a friend to drive you around. I would highly recommend this place!

Caliber Collision is absolutely the BEST! From the very 1^st phone call when I was inquiring about shops to take my 2013 Grand Cherokee I felt comfortable and had no hesitation that I was taking my vehicle to the right body shop. My insurance tried to send me somewhere else, I went where the customer service made me feel good and treated me like I was the most important customer in the world. Vanessa, Gladys, Lou, Jason and CHALMERS the Boss are incredible. I will recommend without any hesitation Caliber Collision to any friend, family member or random person to take their car there if they have an unfortunate accident or just minor body work. I will talk to anyone and share my experience because I am so satisfied!
Thank you all for working so hard and doing your best to please every customer!
Blessings,
A happy family in Anaheim
Darol & Lori Owen

I gotta say I’m greatly satisfied with the work caliber collision did on my car. I was a bit iffy about leaving my car at first, but I’m impressed. The quality of their work was excellent as well as their customer service. Whenever something was done to the car, I was notified via email, call, and text which is great. I definitely don’t regret allowing caliber collision to repair my car.

This is my first time here and I am very pleased with my car service. Paul handled my case and was very nice, knowledgeable and always followed up with me about my car status. I’m very happy and satisfied with my car and they even washed my car and its so shiny and clean. Thanks again Collision Caliber. Great customer service.

Very high quality body work. Professional, responsive, and fair. Jason handled my case. He is spectacular. They fully stand behind their work. Toyota recognizes their great work and does not invalidate their warranty if you use Caliber Collision.
These guys are my new favorite body shop!

This place is awesome. My sister ended up rear ending someone (my poor car!!) so we took it here. Thought it was totaled. They had to replace the bumper, hood, two side panels, the AC, headlights, fog lights and the radiator. Said it would take 10 days and finished in 7. They called every two days with updates and pictures too. Jose is an honest man and you can tell he was on our side.
I got skirts put on the car when I got it, and pay extra each month in insurance so they’re covered. Without even reminding Jose that those would have to be fixed and/​or replaced they had them on the car when I went to pick it up. Car looks and drives great.
My mom just got a new (used) car and it’s having a problem with the driver’s door window going down. Definitely taking it to Jose and his team.

I was impressed with their customer service from the start. My insurance, AAA, referred me to Caliber.
The receptionist, Grace, is very sweet and helpful. She makes you feel at ease and simplifies the process for you. Paul was the person that was put on my «case,» and he did a fantastic job. I left my car there and was told I would receive a call when they had the estimate. Not only did I receive a call, I got an email with all the information. Paul was prompt and professional, and he made me feel as though he wanted my car to be fixed as quickly as possible for me.
They gave me an estimated completion date and my car was done a week BEFORE that. I was updated on my car’s progress throughout the process and didn’t feel as though I was being left in the dark or taken advantage of.
After I paid for my repairs, Paul came out to my car with me to go over all the work they did and asked me how I liked it. I really felt as though he cared about the work they did. I would recommend this place to anyone needing body work on their car. And I would take my car back if needed (heaven forbid).