AutoNation Collision Center Buena Park

AutoNation was on the Mercury Insurance approved body shop list. I decided to give it a try to stop by. I met Carlos who handles Mercury referred customers like myself. Carlos is a easy tempered young man who calmed all my suspicions and bad taste after talking to another lady sitting on her chair who just blabbed about this and that instead of taking care of me. From start to the finish, Carlos took care of me and the time spent was shorter than my expectation not to mention having a new hood looking on my car. The only negative part of all this nice experience with Carlos is the car delivery. I washed my car before I took in the car because it was really dirty but, I received the repaired car in dirty condition. The car looked as if someone who does not want to work just moved around a dirty towel on my car and say it was washed. I brought it up to Carlos and Carlos gladly offered a new wash but I changed my mind and took the car as is. But I will still take my car to Carlos as I get to like the man. Thanks.

if I could, I would put no star. the consultant was just full of attitude and unfriendly and not service oriented. no personality to be found anywhere in the shop! from the moment you walk in the door to the person who handed you the keys after the repair.
simply awful!

Save yourself some time and headache’s from this place. Communication and customer service absolutely horrible.
Inconsistent promises of work being completed or ready for pickup that takes one to two days has turned into 8 days and counting.
Much worse is not being informed of progress and having to constantly call for status of vehicle without your messages being returned. Stay away…
Deserves no star

NEGATIVE STARS — giving one because I HAVE to. I feel sorry for the poor receptionist… she probably gets a ton of angry phone calls daily. This place is SHADY I would NEVER, EVER recommend this place to anyone! So let me explain…
We took my mom’s GLK here because we figured since it was linked to the MB dealership we would get stellar service. NOT EXACTLY. I took her car in for the initial estimate and the guy promises me off the bat, «no problem, we’re going to replace the bumper… but I need to write it up like we’re only going to repair it and then when we open it up we’re going to say that there’s more damage and that we have to replace it with a new one — I just don’t want my manager to hear» — he was whispering this me in the lobby. So I’m thinking cool, what a nice guy.
The day we dropped off the car another lady told my mom to run away if it wasn’t too late… should have probably listened to her. We were promised 4 different ready dates and all of them were communicated to us when WE called. I don’t know how many messages we left asking for a call back and never got it. Communication is not their strong suit.
!
This is seriously coming from a person who really likes to give 5 – 4 stars!

Again, outstanding service and work product. My car was completed when promised. It was clean, detailed and had all of it’s fingers & toes. Morris runs a tight ship. Thanks again guys.

They did a great job on my 2012 Kia Optima. They did say that the parts were on «back order» which took like an extra 15 days. But I will give them the benefit of the doubt that the information provided is true… As far as the work; I think they did a great job — the alignment is still off, but that may be due to bad tires (I was in need of new tires prior to the accident). They not only did the repairs, but did a fantastic job washing & waxing my vehicle once it was finished. It was ready earlier than promised (aside from the back-​ordered parts delay). Carlos was the representative that I worked with. I was surprised that he knew most of the information regarding the status of my vehicle (as well as my name — first and last) right off the bat, the few times that I called. I feel that Carlos manages his clients info/​accounts very well.
I will definitely go here again and recommend taking a vehicle here for repairs in the event of an accident. This is a Mercury Insurance recommended body shop — they are also a Mercedes dealer, which probably helps with the quality/​service as well.
Thanks!

If I could give this place zero stars I would, Please avoid this place at all costs. The customer service was terrible. The guy who did the estimate kept lying to me about sending the necessary information to the insurance company. He flat out lied several times saying he had already sent the information over. I was told I would receive an email with my estimate and its now been 10 days and Im still waiting. When he finally did send my estimate to the insurance company he sent it to the wrong company even though I gave him the correct information. Its impossible to speak with anyone else to get your issues resolved here.
Nobody ever really wants to have to be in the position to get collision repairs done on their car so these places should keep that in mind when dealing with customers. Its not worth the frustration to go here. I ended up taking my car to Caliber Collision and it was a completely different experience with professional customer service and my car was repaired and I am back on the road.

I would’ve given this place ZERO stars if I could, but John was very nice and helpful, which only just earned them a star.
My car had a dent in it so I took it there to fix it. Everything was fine when I dropped it off. Today I came back to pick it up and came to look at my car to see if everything is in order. The engine wouldn’t turn over. This makes me so mad. Why would you go to fix your car, only to have it even more broken?! The person fixing it just left the engine running and drained out all the battery using the AC, the lights, and probably the radio.
Oh, but there’s more! I left my daughter there to wait for me. I was getting the paperwork to prove that my car breaking was their fault. However, they said there was no need since they guarantee that it was in top shape and it won’t happen again. (Yeah, right) My daughter sat in the waiting room just being a kid, playing games on her iPad. When everything was done, just as we were about to leave, she told me a very interesting story enough to have steam blowing from my ears. Casey and her sister helped me when I dropped off my car. At that time, Casey was at the front desk and her sister was in one of the offices. Apparently, they couldn’t see my daughter sitting there, how convenient! She overheard them saying that I was too difficult because I demand paperwork to prove everything. They actually said they were taking turns helping me. My point is: DO NOT GO TO THIS PLACE. THEY TALK ABOUT CUSTOMERS BEHIND THEIR BACKS AND DO HORRIBLE JOBS OF FIXING CARS.

Friendly, happy to help and great at providing updates regarding your car repair status. It was an almost painless experience!

I have been at this body shop several times with my cars. And didn’t have luck with painting. I always have to make a second trip for buffing which they could’ve done in first place. Plus the guy name John always represent himself with confidence of their work but I give them 1 of 5 stars.
With all do respect they should hire or have their owner take a look at the car before it leaves out of the parking lot or before they tell the customer it is ready for pick up.
(Of course they left gunk on my visor)

I was introduced quickly to the repair facility due to my brand new Toyota Tacoma being rear ended on the second day of owning it! I purchased my tacoma from autonation toyota buena park. Conveniently located adjacent to the dealership, is where you’ll find this repair facility. They came highly recommended, and I was sure they would do a wonderful job. My truck was submitted on a monday, was given the estimate on tuesday, and by friday it was completely repaired. The personnel are kind, courteous and professional. The service was exceptional. My truck looks like new again! I would highly recommend them for your collision repair.

The service is very good. I do not have to worry about anything because they did them all for you. When I give my car to them they call car rental and call insurance company for you… for me that’s perfect job they did!
Thanks again…
Daisy

I can’t say enough great things about the quality of service here, they consistently went beyond my expectations to make sure my car and I are well taken care of! I got rear ended on the freeway and suffered extensive damage to my 2011 Prius. The hatchback would no longer close and was in need of repair, pronto. From the moment that I dropped off my vehicle, Mike Havrelock and his team were upfront and honest with me. The water, TV, and snacks in the lobby area are a nice touch as well. Little things like that help to calm the nerves after a significant accident.
Mike and his team coordinated my rental car dropoff/​pickup and kept me in the loop on the repair status throughout the 3 weeks it was in the shop. The guilty party’s insurance is USAA and I think they have a partnership with this body shop. As a result, the process is so seamless and hassle free. I’m now considering switching my auto insurance to USAA knowing that I’ll be taken care of from start to finish.
I just picked up the vehicle and I must say, it really is as good as new. This body shop comes highly recommended by the Buena Park Toyota dealership and rightfully so. They use original parts and paint. Seriously, what more do you want in a body shop? If you value great quality and service, this is the place to
go!

Words can’t explain the experience I had here but I will try. I was recommended to this shop from the House of Imports where we had just purchased our car. The day after we bought it our car was vandalized and needed repair.
At first everything was fine John was very nice and kept us up to date on the repairs for our C300. He said «don’t worry the car will look better than when you bought it» Then came time to pick it up. I was upset on the condition, the car was dirty, still had marker markings from when we did the estimate on the damage, about a 6″ spot of gunk on the back bumper, the cleaning on the outside was far from what we were told. We were in shock that they thought it was acceptable to return our car like that. John said they would clean it right when we brought it back because they guy had left. So once we got home we inspected it more and we were mortified on the inside roof was orange and white markings, the visors had gunk and scratches, and the leather in the back seat was scraped and has a small tear.
Monday morning I took the car back in to have them clean it and spoke with john and Morris the director and they said it would be taken care of. They brought the car back 30 min later and it was almost exactly the same, they took off the marker and left more wax all over the window. Then John said he wasn’t touching anything else because they didn’t do it!!! The shock of everything just blew my mind! I felt insulted and discriminated against. Our car was in excellent condition when we purchased it and we had gotten it back in the worst condition. I was speechless and mortified with their reasoning and quality of work. They made excuses saying they were «short handed»
I would NEVER recommend this body shop to ANYBODY. I just can’t believe their work ethics and their view of quality.