Your Extra Attic Inc

Update: Card was charged properly and the hold was removed with no issues or double charges. Thats pretty quick turnaround. :)

I would have given this place 5 stars if not for the scammy behavior that I discovered when we checked out after dropping off our U-​Haul truck. When we picked up the truck they were incredibly nice and at drop off we checked out with no problem and the guy said he would email us the receipt. Upon getting the emailed receipt at home I noticed a $ 15 cleaning fee. After calling the location the man I spoke with claimed we left the truck with debris (he texted me a pic that showed a piece of paper and a plastic screw of some sort that was there when we rented the truck) and said the $ 15 was a standard cleaning fee. It felt very suspicious that it wasn’t mentioned at check out and had I known I would be charged $ 15 for trash that was in the truck when we picked it up I certainly would have thrown away those two small items before we loaded our plastic bins in the truck. Up until that point the service was good so if you don’t mind having hidden fees added without your knowledge or without any grounds for doing so then use this place. He half-​heartedly offered to refund the $ 15 if we would drive up there in person but by that time I was too far away and wasn’t able to drag my five kids back to some place that I didn’t honestly even trust. I would say use them if you have no other options otherwise I would recommend finding some place that won’t scam you for an extra $ 15.

The folks at Your Extra Attic are such nice people. They provided fantastic customer service and even offered us helpful tips for beating Atlanta holiday traffic. As newcomers to the area trying to move furniture on a holiday weekend, we could not be more appreciative of their help and expertise. Next time we need a U-​Haul, we’ll be back!