Firestone Complete Auto Care

AVOID!!! Stripped out 2 lug nuts and damaged some studs in the process and didn’t tell me about. Then, as I was driving home, one of my center caps came off because it was not installed properly. Luckily I was able to recover it and saw it fly off. Brought it back and the employees acted like it was no big deal… Like seriously?!? Total idiots running that place. Needless to say, they will no longer be getting any of my business. Wish I could give them less than 1 star.

I have been coming here for 3 years from buying new tires, oil changes, brakes and other mechanical services and I have always been satisfied. The staff has always been professional and polite. They explain everything that is going to be or needs to be done and what the prices are, so there are no surprises.

A couple of weeks ago I had a flat tire and pulled into this store. I was really in a hurry, as always. First of all, I thought every tire store carried Michelins, but not this one! Then, Would you believe they didn’t have one single tire in the whole store that fit my car! Of course they said they could have one couriered from a nearby sister store in about 15minutes. That didn’t happen! Forty minutes later, I saw the same guy that looked at my car pull into the parking lot and get a tire out of the back of his vehicle. From the time I pulled into this store until the time I left was very close to two hours. The manager never came out to give me status updates and never once apologized for the long wait. If you have a flat tire in this area, call roadside assistance or whatever… just don’t go here if you think it will be faster!

Stopped in for a battery replacement for my Honda. The price was fair and the service was friendly and prompt. I would recommend going to this location for battery replacement.

BEWARE:
They will try to take you for all you’re worth if you don’t closely monitor what you’re paying for. The incompetency here is quite impressive…
Went in for 4 new tires and an oil change. I had quotes for the tires and a coupon for the oil change that should have totaled about $ 450, which I thought was a great deal. When I got back to the office, of course, they called to tell me I «needed» about $ 500 more in services to my 2 year old car… I politely declined. I went two hours later to get my car and was shocked when they said my total was $ 600 (a far cry from my $ 450 quote). Upon re-​showing my quote the price was adjusted but I really feel like they were trying to take advantage of me simply because I am a woman and just were hoping that I wasn’t paying attention.
I will NOT be giving them anymore of my time or money. I will definitely go there all the time for free tire rotations but that’s about the extent of it. I feel bad for those that have probably slipped through the cracks and have been taken advantage of by them.
The only reason that they get 2 stars is because my car does drive great with the new tires! My advice just is to be really careful when it comes time to pay and look closely at what you’re being charged for!!!
UPDATE:
I got my car and started driving home from work when my TPMS (Tire Pressure Monitoring System) light came on flashing. I pull over and realize that the whole system is broken. Bring my car back to Firestone this morning to fix this, since it was obviously due to them putting new tires on… and they say they can’t! Not only that, they say that I have to go to a Honda dealership, pay and that they will reimburse me (obviously). So I actually ended up wasting another 5 hours or so of my life driving to Honda, waiting, coming back to Firestone. Oh, and they made the issue worse before I went to Honda so I got to hear erratic beeping and sensors going off for the entire drive there.
SAVE YOUR TIME AND MONEY, THIS PLACE IS A JOKE AND THEY ARE COMPLETELY INCOMPITENT!!!

New tires and a complete brake job. After the services was done my break pad indicator was still on. Because of that I had to bring my car back the next weekend so they could reconnect the sensor in the break pad (my car has one, not all do). Also, the new brakes sounded horrible, like really rough sandpaper grinding. They said that’s normal and the brakes will always sound like that because they weren’t brand authorized brakes (which is royal bs, your new brakes and rotars should be almost silent). They also said that they couldn’t fix my check brakes pads light. They said the flashing light meant there was a faulty sensor somewhere else and they couldn’t fix it (also b.s., the flashing light is standard function for my car for this particular warning) so, in short, they were just going to have me leave with extremely noisy new brakes and a sensor light issue because, «it’s normal» and, «the fact that the sensor light flashes must mean there’s just a bad connection somewhere that we can’t find». I would not recommend going here if you need car service. The only reason I even gave them 3 stars is they finally agreed to replace the brakes again and to test the the sensor in another set of new pads… work in progress… the staff has been professional as well, in terms of politeness

It is one of the worst services I have seen. They took 20 $ for inspection and did not inspect anything. They did the alignment and still my car was not aligned properly. I took my car again and they kept it for a day and did not do anything. In the end I went to another auto care and they inspected my car and fixed the problems.

I recently purchased 4 tires and my business experience was flawless. I went in for a quote, thought the price was fair and made an appointment. I left my truck but could not be back before they closed… they locked (and hid) the keys where I requested. I picked up the car that evening… and truck drives great.

While on a 600 mile road trip something began dragging underneath the car, throwing sparks. I found this shop through Unilocal,made an appointment over the phone, they took me right in and got the problem solved in minutes. Outstanding – and very friendly – service.

Nothing ever seems to go quickly at Firestone. I’ll take the car in for something that should be simple, get an estimate of when it should be done… and based on that I wait for the car. Terrible idea. Nothing is ever done when they say it will be.
And even though they have «scheduling» on their website, it’s first come first serve. So there’s no real point to making an appointment. I’ve been told I need to be there at 7 am if I want anything done quickly.
I have one of their «lifetime» alignment services… but I’m not going there anymore anyway: I’m sure they’d just find something else that needed «fixed» (5 hours after the job was supposed to be done).

I was only getting an oil change and it wasn’t busy but it took 40 minutes for it to finish. It should’ve taken at most 20 – 25 minutes. It’s not how I wanted to spend the rest of my lunch break =(
I also didn’t like how the mechanic got oil all over my driving wheel, shift knob, and emergency break =(
But despite the two major grievances against them, if it weren’t for $ 18.99 coupon that Firestone was offering for oil change and tire rotation the rating would’ve been a lot worse!

I bought a set of tires here in 2008 and again in late 2010 — they offer free rotation, so I took advantage of that with the first set and will with the second. Each time I brought my vehicle for tire rotation on the first set, they recommended additional services — made me feel like they were really just trying to make an extra buck — overall though — friendly, efficient and dependable

Super fast and efficient oil change on one car, and a super fast and efficient full inspection on a car i just bought. I appreciated that they were totally honest about what I could and couldn’t go without repairing immediately. :)