Verizon – A Wireless Premium Retailer

DO NOT GO TO THIS STORE… they are worse than used car salesmen. They misrepresented a «deal» in which we received a «free» tablet. Free turned into a two year contract at $ 10 a month. They refused to give me the franchise owners name or the name of any management higher than the store manager. They were rude and refused to provide any answers for the misconduct. Slimy, slimy, slimy sales tactics.

My phone stopped working. I went into this store, a bit leery because it was small. I just moved from the LA area and was too far to go to the Lake Ave. store in Pasadena which I love. The person who took care of me was named Peyman. He could have sold me a new phone as mine was not working. But instead he worked on my phone for a while and now that phone works perfectly. What an honest salesman. There was no charge. I always buy a high end Samsung, and when my upgrade comes due on the phone I will purchase a new phone. Due to my experience I will ONLY buy the phone from Peyman. It is nice to see a salesman more interested in helping the customer the right way, then one just out to make a sale. Due to his honesty, he eventually will make that sale with me and then my wife when it is her turn as well. I don’t know who the manager is, but give the guy a raise. You don’t want to lose someone like Peyman.

DO NOT GO TO THIS STORE! I bought a $ 40 screen protector that the younger, tall clerk recommended. He said it was shatter proof and would protect my screen. He said if anything ever happened to the protector, OR MY IPHONE SCREEN, I should take it back and they would replace the damage.
The young, tall guy at the store did an entire song and dance about how they’re trying to get more people to go to that store location versus the other, larger Verizon store off Alicia and Pacific Park. He said they were trying to get repeat customers and customer service is so important to them, etc. etc. So I bought the protector.
FAST-​FORWARD A COUPLE OF MONTHS TO THIS AFTERNOON: my phone fell out of my hand and landed flat on the floor. It wasn’t anything out of the ordinary. Any decent screen protector would’ve protected my screen just fine. But instead, my screen cracked underneath the protector! When I took it to the store the same guy that sold me the protector told me it was my problem and to just take it to the Apple Store or a kiosk in the mall. I reminded him he had ensured me that the screen would be protected. He kind of smirked and said something to the tune of, «Sorry, this isn’t covered.» But it was!
It sounds like they might be running some kind of scam at this store. Just stay away!

DO NOT GO TO THIS STORE! Go to an actual Verizon store where they care about their customers!
I bought an iPhone screen protector for $ 40 from this store and they said that it will protect my screen and if I dropped it, the screen proctor will break instead of the phone itself. I dropped my phone and it completely shattered and the screen protector was completely fine. Apple store told me the screen protector this store sold me was only for preventing scratches! I went back to the store and they refused to refund me the money even though I had to pay triple the amount to get my phone fixed. My phone was so badly shattered that they couldn’t even take of the protector because the whole would have fell apart. I had to get a new phone.
Go to an actual Verizon store and not this premium retailer. I got another protector that is way better quality for only $ 25.
This store not only sells low quality accessories but sells it for more money. Don’t waste your time and money here. They have terrible customer service.

OK – first we always prefer going to the smaller Verizon stores, less crowded. Second, we are senior citizens who never remember any required info for our cells.
That being said, this store met all of our needs. Walk in and Daniel quickly is there to help my wife get her new iphone6. He helps her get through all the required hoops, clearly explains things and is Very Patient.
Did I mention we are senior citizens? Daniel was terrific and went out of his way to make sure she understood every step, repeating as needed (it was needed). We were very pleased with the customer service here, each of the young men showed a real interest as they interacted with other customers while we were there.
This will be our «go to «store for all our future needs!

Went in to pay a bill and Kory hooked me up with a note 4 and a bunch of accessories for a great price. Not sure why other people had a bad experience, he said he was new manager, so maybe the other guy was the issue. Either way they’re great!

I talked to Andrew by phone — the manager — he sounded like he knew what he was doing. However, we bought the phone from Ryan — one of their clerks. The phone was advertised as having a $ 50.00 rebate. I received an email stating that my rebate could NOT be processed. Apparently, Ryan put in the wrong number on my receipt and it didn’t match the UPC bar code on the box. Furthermore, Verizon informed me that the phone I bought didn’t get a rebate. FALSE ADVERTISING, FRAUD AND THEFT !!! I am calling Andrew, the manager, as soon as the store opens this morning. Andrew can authorize a $ 50.00 credit on my phone bill –OR– I will contact their corporate offices and make a complaint re: FALSE ADVERTISING, FRAUD AND THEFT !!! One way or another, I WILL GET MY $ 50.00 OFF. Buyer be warned — when you buy stuff from KIDS — SH***T happens !!!

Amazing customer service by Andrew Lowes. He is the epitome of professionalism, friendly and has a can-​do attitude.

Andrew who I talked with is so nice. He took care of me whatever it takes until I get satisfied. With his help I could get exactly what I was expecting. That kindness is what customers need at all stores.
I don’t know why other people give them bad review.
I really appreciate their customer service.
They are very professional and very kind.

I think I was sold a used phone as new. It had a lot of problems. Returned it. They were supposed to be getting me a replacing. 3 weeks later I got back the same phone. I went to a corporate store who told me they don’t warranty the phones sold by retailers. My advice… drive down the street to the corporate store.

I recently had my phone stolen with all my contacts! NIGHTMARE! I was dreading going to purchase a new phone. However, when I went into this location I was pleasantly surprised. I was immediately greeted by Hani, who patiently went through the various options on all the new phones. I never felt rushed or pressured. I left with a phone I really like and a good understanding on how to use it. It was an excellent experience and I will definitely be refering friends and family to this location! Thanks Hani!!!

I’m going to start off this review by saying this 4G wireless location is garbage. Actually all retail Verizon stores are trash. NO CUSTOMER SERVICE WHATSOEVER
If you have a question and you aren’t buying something that will add to their commission check, they will either give half ass service with a bad attitude or tell you to go to a corporate store
Just save your time and go to a corporate location where they’re helpful, more friendly, and trained for customer satisfaction.